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Plugin Reviews

Freshdesk Official

Freshdesk Official plugin is a seamless way to add your helpdesk account to your website. Supports various useful functions.

1 review
Average Rating
2 stars
2.7 out of 5 stars
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2 stars
So limited and completely backwards
By , for WP 3.8.3

Pros:
1. Easy to set up and use
2. Works as advertised
3. The pop-up and embedded support widget are really cool

Cons:
1. Caused my Freshdesk users to have to log into my wordpress site (none of them are users on my wordpress nor will they ever be. I had to disable the feature for my agents to log in to work on tickets.
2. All I want is my Freshdesk Solutions to be integrated with my WordPress site to eliminate duplication of effort. I wasn't a single place for our knowledge base to live on our public website.
3. Perhaps I'm a bit slow on the uptake here but why would I want to automatically create tickets from comments? This was completely unclear to me.

This is a mediocre start. I hope that further integration is right around the corner.

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