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Zendesk for WordPress
Zendesk / WordPress (4 posts)

  1. WB123
    Member
    Posted 1 year ago #

    Hello,

    We are using this plugin http://www.zendesk.com/product/features/wordpress

    We continue to have this error in the WP backend:

    "Whoops! The user specified as the anonymous requests author is not logged in to Zendesk! You can change the user or kindly ask them to log in."

    There is a link saying we need to look here:
    https://support.zendesk.com/entries/20116518-setting-up-anonymous-ticket-submissions-with-zendesk-for-wordpress

    But we dont have the option to "5.Select a agent from the Anonymous Requests Bydrop-down list" as the link suggest. We only have one mailadress there which is the mailadress of the admin on the site. There is no other mailadresses in the dropdown.

    Can you please help solve this problem.

    http://wordpress.org/extend/plugins/zendesk/

  2. WB123
    Member
    Posted 1 year ago #

    Solved this problem....

  3. Mortrall
    Member
    Posted 1 year ago #

    And how did you solved this problem? I have the same. I mean, that every admin can see only his email, but got "Whoops! The user specified as the anonymous requests author is not logged in to Zendesk! You can change the user or kindly ask them to log in." every time...

  4. pmitllc
    Member
    Posted 1 year ago #

    I had this issue to, but was able to fix it.

    In your wordpress dashboard you need to login to Zendesk.

    You may have to scroll down on the wordpress dashboard to see the zendesk widgit with the zendesk login.

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