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[closed] Your WordPress.com account is not authorized to view the stats of this blog (182 posts)

  1. PPNSteve
    Member
    Posted 3 years ago #

    Why in the hell MUST we auth with WP to get OUR stats in the first place?

    Just logged into our wp-admin and, "Your WordPress.com account, [username] is not authorized to view the stats of this blog."

    IT IS OUR BLOG AND OUR STATS.. stop this madness and remove the phone home.

    So is there a proper solution to this error yet or what?

  2. jerd
    Member
    Posted 3 years ago #

    For everyone that switched over to JetPack -- were your stats from WP stats preserved or does everything start at zero again?

  3. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    For everyone that switched over to JetPack -- were your stats from WP stats preserved or does everything start at zero again?

    My historical stats data appear not to have been migrated from the stand-alone WordPress.com Stats Plugin to the Stats component of the new JetPack Plugin.

    I'm hopeful they'll get that resolved soon.

  4. kmessinger
    Volunteer Moderator
    Posted 3 years ago #

    My stats thru WP.com are fine. No messages, no jetpack, no glitches.

  5. bowtie6
    Member
    Posted 3 years ago #

    For everyone that switched over to JetPack -- were your stats from WP stats preserved or does everything start at zero again

    My stats are all there. The solution is indeed to go with Jetpack.

  6. PPNSteve
    Member
    Posted 3 years ago #

    a new plugin is not a solution.. I see no official WP announcement that JetPack is replacing WP stats.

    I did try Jetpack on one of our smaller blogs, it did capture the historical data but not the recent page visits and so on.

  7. Bryansix
    Member
    Posted 3 years ago #

    Deactivated WP States, Installed Jetpack. When I went to activate stats in Jetpack I got this message "Module could not be activated because it triggered a fatal error. Perhaps there is a conflict with another plugin you have installed?"

    Useless error message 1 from this plugin. I'm sure many more to follow ROLLSEYES

  8. Steven Christenson
    Member
    Posted 3 years ago #

    Unfortunately I did the following:

    Deactivated WordPress Stats.
    Uninstalled WordPress Stats
    Reinstalled WordPress Stats
    Couldn't get it to work - same problem.

    Deactivated WordPress Stats
    Installed JetPack
    ... it looked promising, but when I tried to activate the stats I get

    "Module could not be activated because it triggered a fatal error. Perhaps there is a conflict with another plugin you have installed?"

    So it looks I'm out of the frying pan... into the fire.

  9. beckerunderwood
    Member
    Posted 3 years ago #

    hang tight, i have also had this problem most of the day, stats keep coming on and off so hopefully there is a glitch internally and it will sort out during the day.... i'd rather not remove & install things

  10. Steven Christenson
    Member
    Posted 3 years ago #

    More on the fire... deactivated ALL of my plugins except Akismet. Deleted and reinstalled JetPack. Authorized it and....

    Same error: "Module could not be activated because it triggered a fatal error. Perhaps there is a conflict with another plugin you have installed?"

    For Stats, or ANY of the choices (ShareDaddy, etc).

    Frustration... I guess one gets what one pays for, eh?

  11. Steven Christenson
    Member
    Posted 3 years ago #

    Too late for me @beckerunderwood ... but on the plus side, my site loads a LOT faster without all those plugins. :-(

  12. Francis
    Member
    Posted 3 years ago #

    Okay. This is getting truly annoying. I am facing the same problem as you all. My WP.com Stat is working perfectly fine previously until today which show out I am not authorised to view the stat in my self hosted blog. Ended up rummaging thru forums and sites for the solution and even try to uninstall and reinstall the WP stat, but still CAN"T solve the problem.

    I have tried to remove WP.com stat completely and installed Jetpak as mentioned, but when switching on the stat and now there's a NEW problem exists! It shows: "invalid_signature: The timestamp is too old." in my stat! OMG! This is getting frustrating. Anyone has faced this problem and any solution to it? I have searched high and low and been fixing it for 2 hours now and i can't get the stat to work!

  13. PPNSteve
    Member
    Posted 3 years ago #

    welcome to the club Francis.

    Apparently non of the WP devs / staff are reading these as we've yet to have an official response.

  14. Francis
    Member
    Posted 3 years ago #

    Thanks Steve. I am hoping for a response from them and in the meantime I am writing to the support as well. Suddenly everything went bonkers just 1 day. :(

  15. silgringo
    Member
    Posted 3 years ago #

    Judging by how quickly this is all taking place for so many others I'm going to wait it out and not install/uninstall anything.

    PS I didn't even make any changes and the stats plugin just stopped working with the same error reported above.

  16. andyrathbone
    Member
    Posted 3 years ago #

    Since I'm seeing the same error message -- and I'm now seeing you all here with the same issue -- it's most likely a problem on WordPress' end, not mine.

    So, I'll assume that several hundred thousand eager visitors dropped by my blog today. Hope that's confirmed tomorrow when WP fixes the problem! :-)

  17. andyrathbone
    Member
    Posted 3 years ago #

    Couldn't stay away. I called up the WordPress app on my Motorola Xoom, and this is the error message when I try to access Stats:

    unterminated entity ref (position:TEXT @15:83 in java.io. InputStreamReader@408c0ce0

    Make sense to anybody?

  18. rescatista
    Member
    Posted 3 years ago #

    all ditto for me. I don't trust this, "Use Jetpack"! fear marketing. I'm waiting for a formal response.

  19. silgringo
    Member
    Posted 3 years ago #

    So, I went ahead and installed jetpack and everything is just fine. I guess the times are a changin'

  20. seatek
    Member
    Posted 3 years ago #

    Does the most popular links API bit that WP stats have, start working again with this Jetpack stuff?

  21. silgringo
    Member
    Posted 3 years ago #

    Haha, just realized that - My popular posts tab has started over... At least it's working.

  22. Francis
    Member
    Posted 3 years ago #

    I am hoping they can resolve my case of the "Timestamp" for my Jetpack plugin

  23. seatek
    Member
    Posted 3 years ago #

    Thanks silgringo - did the Jetpack stuff also put your times back to your blog's timezone, instead of displaying UTC?

  24. Piet
    Member
    Posted 3 years ago #

    I have the same problems as everyone else here.

    Problem is that I don't WANT all the bells and whistles of Jetpack, I just want my stats back!

    If this is the way that WordPress starts to push people into little boxes, then that is definately not a very good development! Just my 2cents...

  25. silgringo
    Member
    Posted 3 years ago #

    @seatek

    It doesn't look like it changed anything related to time. From the bottom of my new stats page just now:

    Generated 2011-03-17 01:01:14 UTC-4

    that's east coast us time. Seems normal.

    For everyone else looking at this: Installing jetpack fixed the issue for the WP stats plugin but it reset the stats count for the WP popular stats widget. Everything else seems to be fine.

  26. Markthedude
    Member
    Posted 3 years ago #

    Just thought I would add to this. I'm in the same boat, suddenly stats were not visible, hopefully all of us posting will get someones attention.

  27. shivasoft
    Member
    Posted 3 years ago #

    Hey,
    I am also having the same problem. installing jetpack is not the solution as i haven't seen any announcement from WP that jetpack going to replace stats.

  28. darelparker
    Member
    Posted 3 years ago #

    I've been seeing this error intermittently on several of my blogs since last week. If I had to guess, I'd say it might be caused by a jump in wordpress.com's server load since the upgrade to WP 3.1. It seems like the statistic image is generated (not cached) each time a page is loaded while the admin user is logged in.

    I could be wrong, but a page refresh usually fixes the problem on my end.

  29. seatek
    Member
    Posted 3 years ago #

    Hey @silgringo thanks for the good info on that.

    I just deactivated the wp stats and started using jetpack now, and things are looking right again, just as @silgringo described.

    Yeah, it's a sucky way for them to get people using jetpack if that's what they're doing. But I'm kinda liking what it's giving so far...

  30. bighoneydog
    Member
    Posted 3 years ago #

    I have the same problem too! But I had never heard of JetPack and didn't install it - or any other new plugins recently so I don't think it has anything to do with it (in my case, anyway). It seemed to be fine one minute and then gone the next - with that message.

    Is it some world-wide problem that they're fixing at WP? Or if we need to fix it ourselves, can someone please tell us how? (for those of us who did not install Jetpack or any other plugins - just another normal day...)

    Thank you!

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