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You do not have sufficient permissions to access this page. (6 posts)

  1. danbanna
    Member
    Posted 1 year ago #

    Suddenly I do not see the users, plugins, widgets, shopping cart options in my dashboard, When I click on an order number I get the message "You do not have sufficient permissions to access this page." All what I see in the dashboard posts, comments, media, contact, profile, tools. the tools option has nothing in it.
    Please help!!!

    Daniel

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Try:
    - switching to the Twenty Eleven theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

  3. danbanna
    Member
    Posted 1 year ago #

    I do not see the wp-content/themes anywhere, I'm in
    ....com/wp-admin/index.php and All what I see in the dashboard posts, comments, media, contact, profile, tools. the tools option has nothing in it. where would I find the wp-content/themes?
    Thanks

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    You need to access your site using FTP.

  5. danbanna
    Member
    Posted 1 year ago #

    I tried accessing my website using FTP but I get the message error critical error could not connect to servet!!! I'm using the correct domain name/username/password. I can access my website as an admin when I'm not using FTP but as I have explained cannot find or do what I need!
    Thank you

  6. danbanna
    Member
    Posted 1 year ago #

    I went to wp-content, then themes then renamed the folder by adding -old, so it lookd like this wp-content
    themes-old

    what else I need to do to switch to the twenty eleven theme, is it done automatically when I have renamed the themes folder? I see a file named twentyeleven,and one twentyten, do I need to do anything ?

    I opened my website after changing the themes name but I do not see any changes to the dash board.

    Thank for all the help you can provide.

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