WPTOUCH – Says folder already exists

  • flgirl

    (@flgirl)


    12 years, 12 months ago

    I’m getting this error message when I install WPTouch into my website. It works fine for my other website, but I have no idea how to access this file to get it activated!

    Destination folder already exists. /home/content/03/6777603/html/wp-content/plugins/wptouch/

    Plugin install failed.

    Please help!

    The Woodlands

Viewing 3 replies - 1 through 3 (of 3 total)
  • BraveNewCode Inc.

    (@bravenewcode)

    12 years, 12 months ago

    Visit your wp-content/plugins and wp-content/upgrade folders via FTP and delete and failed package downloads/upgrades of WPtouch then try again. It’s a WordPress bug.

    Thread Starter flgirl

    (@flgirl)

    12 years, 12 months ago

    Thank you. Where would I find the FTP? Through my hosting service? I’m not really experienced in this.

    BraveNewCode Inc.

    (@bravenewcode)

    12 years, 11 months ago

    You’ll have to look up using FTP on the web— that’s a little out of reach for what this free support forum offers.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘WPTOUCH – Says folder already exists’ is closed to new replies.