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WPtouch Mobile Plugin
WpTouch is not working even after uninstalling all cache plugins (16 posts)

  1. Poonam21m
    Member
    Posted 7 months ago #

    I installed Wptouch for the first time on my blog http://beautyandmakeupmatters.com and worked fine but after that I installed Wp-supercache and it failed. I uninstalled the cache plugin completely and installed W3 Total Cache. Added the list of user-agents to Rejected User Agents in the W3 Total Cache plugin on all the required pages and refreshed caches (Emptied all caches as well) but the WP touch isnt showing the mobile version.

    I now have only the Wp-touch active and have deactived and deleted all the cache plugins and the mobile theme isnt still showing.
    Any help would be appreciated!

    http://wordpress.org/extend/plugins/wptouch/

    http://wordpress.org/plugins/wptouch/

  2. waffenss
    Member
    Posted 7 months ago #

    I am also having conflicts with WPtouch and WP super cache but this sounds like maybe a cookie issue.

    Did you clear mobile devices Cache and Cookies close out browser then try again?

  3. waffenss
    Member
    Posted 7 months ago #

    I tested this just a few minutes ago you are correct this plugin is broken, must have been the last update worked before that.

    I thought this was a cache related issue uninstalled it removed everything from wpsupercache and the sql tables in wp-options did a fresh install of wptouch and it is definitely broken.

    Post are broke and you cannot switch between ON and OFF mode.

    Support for free plugin is non existent here which is why I have not purchased PRO version any great plugin that want to stay great always provides free support for free versions to top notch effect and as you can see there is no support here at all.

  4. BraveNewCode Inc.
    Member
    Plugin Author

    Posted 7 months ago #

    Often, you'll need to manually delete WP Super Cache's cached files from your server via FTP. Once they have been deleted and the cache purged (including the device cache), if the rejected user agents have been set up correctly, the caching plugin should no longer serve the desktop theme to mobile devices.

    To configure your caching plugin not to cache mobile pages nor to serve cached pages when mobile devices are detected, enter the user agents found under Advanced Options > Custom User-Agents to the "rejected user agents" areas in your caching plugin's settings.

  5. futtta
    Member
    Posted 7 months ago #

    Excluding user agents from cache when using wp super cache seems ... harsh, especially as WP Super Cache features a plugin specifically for WP Touch support?

  6. Duane Storey
    Member
    Plugin Contributor

    Posted 7 months ago #

    WP Super Cache caches before WPtouch even gets a chance to do anything about caching - it tells Apache to serve cached files even without touching PHP. There's basically nothing WPtouch can do about it since it doesn't even get a say in what happens with the caching that happens. People seem to have lots of issues with WP Super Cache and WPtouch, even with that plugin (which we didn't write), which seems to indicate that it doesn't really work all that well. Which is why we recommend disabling caching for mobile user agents. At least in that scenario mobile will show properly.

    I personally think doing static caching (bypassing PHP) is error prone, and I much prefer plugins like W3 that typically invoke PHP to at least have some type of logic applied to the caching. You'll lose a bit in terms of performance (which won't matter on 99% of WordPress websites in my opinion), but you'll gain way more intelligence about when and what to cache.

  7. futtta
    Member
    Posted 7 months ago #

    Well, WP Super Cache actually does support PHP-based caching as well :-)

    If disabling caching plugins, will WP Touch keep a cache of its own (per page and per device) to avoid a performance-hit?

  8. Duane Storey
    Member
    Plugin Contributor

    Posted 7 months ago #

    There's a caching module in the Pro version that does cache mobile pages; it's called Infinity Cache. But we're happily awaiting when caching plugins like WP Super Cache are able to properly cache mobile plugins like ours.

  9. futtta
    Member
    Posted 7 months ago #

    Great to hear, but wouldn't it make more sense for you & the guys behind WP Super Cache & W3TC (the 2 most popular caching plugins) to work together on this? I mean, clearly at least Donncha considers this important, otherwise he would not have created the WPTouch plugin for WP Super Cache.

  10. gregsto
    Member
    Posted 7 months ago #

    Have you updated to the 3.1 version of the plugin released yesterday? It solved my issues. Odd that it has not even been mentioned in this forum.

    Version 3.1.1 (Dec 6th, 2013)

    Updated: Everything.
    Changed: Everything.
    Fixed: Everything.

  11. Duane Storey
    Member
    Plugin Contributor

    Posted 7 months ago #

    I've talked to both of them previously and expressed our desire to have it work on both. But work needs to be done in their plugins to make it work with WPtouch Pro. I tried to write the code myself for Super Cache, but I wasn't able to get it working due to some of the way it's architected.

    I also spoke personally to Frederick (W3) at WC Europe and he said it's something that he would like to address soon as well. But in the interim we created our own caching module for the Pro version. If a person doesn't want to opt for the Pro version they can continue to use the Free version and simply disable caching for mobile user agents. Now that there's a new Free version, perhaps W3 and WP Super Cache will be better able to add mobile caching support for WPtouch to their plugins.

  12. Poonam21m
    Member
    Posted 7 months ago #

    Thanks Duane for responding to my query.

    Are your suggesting that WpTouch works better with W3Total cache than Super Cache?
    As of now I will be using the free version of Wptouch only. I have set the Reduced User agent in the WpSuper cache plugin. But when I enable both Wptouch and Supercache Together, the settings page of WPSuper cache doesnt load and I couldnt change anything in it.
    So shall i activate Super Cahce before Wptouch?

    Any best way you suggest to make cache and Wptouch work together?

  13. Poonam21m
    Member
    Posted 7 months ago #

    Hey Brave,
    I have cleared all the Super Cache details from server via FTP and the cache on my phone. still after delteing and deactivated and deleted the cache plugin but the website isnt showing the mobile theme on my android phone.

    Also, can you please tell me when I uninstall and delete all the details about the WpTouch plugin from my webstite, how it restores it setting when I install it again?

  14. BraveNewCode Inc.
    Member
    Plugin Author

    Posted 7 months ago #

    still after delteing and deactivated and deleted the cache plugin but the website isnt showing the mobile theme on my android phone.

    Poonam21m, if you haven't removed all WP Super Cache's stored files from your server, some customers have found that they may still be served, even with the plugin deactivated. Also be sure to clear the browser cache on your device.

    But when I enable both Wptouch and Supercache Together, the settings page of WPSuper cache doesnt load and I couldnt change anything in it.

    This sounds as if you may have a Javascript conflict active as WPtouch and WP Super Cache operating in isolation are compatible.

    To isolate which other plugin(s) may be contributing to the trouble, deactivate all except WPtouch from within the WordPress Plugins area, clear your browser cache and local data then test.

    If the admin area functions well, you may then enable the rest of your plugins one at a time, repeating the process, until you can identify which is/are causing the problem.

    You may choose to replace the conflicting plugin with another or upgrade to WPtouch Pro which has a feature that will allow you to disable the conflicting plugin within your mobile theme but leave your desktop theme intact.

    Also, can you please tell me when I uninstall and delete all the details about the WpTouch plugin from my webstite, how it restores it setting when I install it again?

    Settings are stored in the database. When you delete the plugin, your settings remain. When you reset using the link at the bottom of the admin panel, settings are erased and returned to their default state.

  15. Poonam21m
    Member
    Posted 7 months ago #

    Poonam21m, if you haven't removed all WP Super Cache's stored files from your server, some customers have found that they may still be served, even with the plugin deactivated. Also be sure to clear the browser cache on your device.

    e

    I have deleted the filed the Super cache files using Filezilla from WordPress. Is there any other place I need to remove files or cache entries from.
    I clear browser cache on my Samsung phone but it doesnt make any difference to it.

    I havent tried to disable all my plugins to test the conflicting one, will try to do that soon. Not Sure, If disabling and enabling the plugings again will cause me issue..

    Okayy, thanks will try to reset the setting if I face any issue with the restoring with modified details.

    Hey Brave, Can I ask a little favor.
    I have the Wptouch activated on my blog, can u test the same on ur mobile phone and share if you are able to see the mobile theme or not? It would be a great help.

    my blog name: http://beautyandmakeupmatters.com

  16. BraveNewCode Inc.
    Member
    Plugin Author

    Posted 7 months ago #

    Yes, we see the mobile theme just fine.

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