I am trying to help a fellow co-worker. She is the administrator of this side: http://www.zerocrediti.com. She says that she made no installation of the software, or contacted a server. Yet she created an entire website. The thing right now, is that the system is telling us "BackUpWordPress has detected a problem. The last backup email failed to send. It's likely that the file is too large."
I want to guide her into installing a new plugin, but as she does not have an FTp file, it is becoming very difficult. The question is, can people create websites using wp.com and if so, how can we find an ftp file or transfer it without losing all of the information??.
Thank you so much for any suggestion or idea...