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[closed] WP theme generator refund, very unhappy customer service (5 posts)

  1. tosh86
    Member
    Posted 1 year ago #

    I have been using WordPress for a few years for a Blog and then decided to design a website using WP Theme Generator with 'Shock Family'. I have been very happy with WordPress but on using WP Theme generator I found it too hard. On the website it says there is a money back guarantee. I have tried to request a refund but have not received anything and also do not receive any replies to emails now.
    [email moderated] was helpful with technical questions but now that I would like a refund I have not heard anything for 2 weeks.
    I am incredibly un happy. IS there anything WordPress can do? I do not understand the connection SHock Family has to WordPress but there must be something WordPress can do? This is very bad customer service.
    Help?!!

  2. Andrew
    Forum Moderator
    Posted 1 year ago #

    WordPress is software.
    WordPress.org provides support for software.

    I can't see what WordPress(.org) can do here.

  3. tosh86
    Member
    Posted 1 year ago #

    Thats what I thought. I just wondered if anyone had had any similar problems as WP Theme Generator uses WordPress as the back bone for all editing.
    is there anyone from wordpress who can help me. There must be something that wordpress can do as they are connected to WP Theme Generator. I know it is not WordPress's problem but they use WP (WordPress) in their title and for that reason I have been completely put off WordPress.
    I am so angry that this 'Shock' family can just completely refuse a refund and that is the end of it! I am considering small claims court now.

  4. is there anyone from wordpress who can help me.

    'Fraid not.

    There must be something that wordpress can do as they are connected to WP Theme Generator.

    They are not connected and WordPress.ORG has nothing to do with any other site at all. Also keep in mind that WordPress.ORG doesn't sell a thing.

    There are companies that sell products based off of WordPress software but that's it. WordPress software is open source and anyone can do anything with it at all.

    I'm sorry you're having a rough time with that company but there is nothing anyone here can do about it.

  5. tosh86
    Member
    Posted 1 year ago #

    Well thank you for your help. I am going to keep trying to get a refund from this company. It is obviously 1 person who achnowledges that his company will never do well so he holds on to money where he can.

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