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WP SlimStat
[resolved] WP SlimStat Plugin No Longer Works (21 posts)

  1. GeekyJules
    Member
    Posted 3 years ago #

    I updated the plugin at 20:30 PT last night and it stopped working. Last record I have is from 20:27.

  2. camu
    Member
    Plugin Author

    Posted 3 years ago #

    Have you deactivated/activated the plugin as per installation instructions? Also, what version were you using before the upgrade?

    Camu

  3. GeekyJules
    Member
    Posted 3 years ago #

    Yes, I deactivated/activated. I upgraded from 2.4.1

  4. camu
    Member
    Plugin Author

    Posted 3 years ago #

    The main thing that changed in 2.4.2, aside from some small bug fixes, is the drag&drop feature added to all the panels. Nothing was update in the tracking engine, so this is weird.

    Could you give me admin access to your site so that I can take a look at the issue?

    Send me the info using this contact form

    http://www.duechiacchiere.it/contatto

    Thanks,
    Camu

  5. GeekyJules
    Member
    Posted 3 years ago #

    I'm not comfortable doing that. Is there any way that I can backup the current numbers so that I can remove the plugin and start from scratch? Or what if I rolled back to the previous version and updated again? This update has caused an issue with one other plugin as well.

  6. camu
    Member
    Plugin Author

    Posted 3 years ago #

    I understand. You can definitely roll back to 2.4.1: just download it from here, and replace all the files on your webserver (using FTP).

    But before you do that, try the following actions:

    • make sure that the subfolder wp-slimstat/cache is writable and that a file cache.php is present
    • check that all 6 WP SlimStat tables are still present in the database
    • post or send me the url of your website so that I can perform some basic troubleshooting

    Thanks
    Camu

  7. GeekyJules
    Member
    Posted 3 years ago #

    My site's url is http://juliasherred.com

    I'll take a boo at that other stuff.

    Thanks :)

  8. camu
    Member
    Plugin Author

    Posted 3 years ago #

    Hm, not sure what is happening but I get a server error 500 when trying to access your site :(

    Camu

  9. GeekyJules
    Member
    Posted 3 years ago #

    Yeah, no. The only things in the cache folder are:

    browsecap.ini
    index.php

  10. GeekyJules
    Member
    Posted 3 years ago #

    Really? That is bizarre! I'll let my host know.

  11. camu
    Member
    Plugin Author

    Posted 3 years ago #

    That's the problem, then. You are missing a core file, that my plugin generates the first time it logs a new access. You will need to make the cache folder writable in order for the system to create that file.

    Camu.

  12. camu
    Member
    Plugin Author

    Posted 3 years ago #

    Oops, your last comment broke the layout here :)

  13. GeekyJules
    Member
    Posted 3 years ago #

    The cache folder is writable but that file is missing.

    I'll download the files and upload via FTP

  14. GeekyJules
    Member
    Posted 3 years ago #

    I noticed that too. Not my day LOL

  15. camu
    Member
    Plugin Author

    Posted 3 years ago #

    LOL :) Okay, let me know if you need help downloading the file.

    Camu

  16. GeekyJules
    Member
    Posted 3 years ago #

    I think I've fixed the 500 issue. If you wouldn't mind visiting again so that I can see if it is tracking.

  17. camu
    Member
    Plugin Author

    Posted 3 years ago #

    Yes, it works now. But I don't see the javascript added by my plugin in the source code, meaning that my visit hasn't been tracked. Unless you have disabled the JS tracking in the options. Try to add that missing file or contact me so that I can give you a copy. We will go from there...

    Camu

  18. camu
    Member
    Plugin Author

    Posted 3 years ago #

    Could you please edit the comment that breaks the layout and remove the ordered list? I guess that's what is causing the problem here :)

    Camu

  19. camu
    Member
    Plugin Author

    Posted 3 years ago #

    Just checked again, it's working now :) A vote for my plugin would be a nice way to thank me for my support!

    Camu

  20. GeekyJules
    Member
    Posted 3 years ago #

    Thanks so much for your help!

    For some odd reason (in case someone else runs into this, I'll explain how I fixed it), when I did the update from WordPress, it deleted all existing files and just added the ones in the newest update.

    So I had to disable the plugin, download the previous version. Upload it. Then upload the newest version via FTP. Then manually change the file permission for the cache.php file in the cache folder.

    Thanks again! I'll vote for it :)

  21. camu
    Member
    Plugin Author

    Posted 3 years ago #

    Glad it worked! Thanks!

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