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The WP Remote WordPress Plugin
WP-Remote Does Not Work (20 posts)

  1. chrissmit
    Member
    Posted 1 year ago #

    WP-Remote should be taken out. It just does not work. On a number of my sites I've found that WP-Remote tells me all is fine and up to date.

    Than checking the backend myself, some sites have 8 or more plugins to be updated.

    The "wonderful people at Human Made" do not respond either. I think this plugin is dead!

    No idea what the issue is.

    http://wordpress.org/extend/plugins/wpremote/

  2. Tom Willmot
    Human Made
    Plugin Author

    Posted 1 year ago #

    Hey Chris,

    Sorry it's not working correctly for you, which plugins is it that aren't being tracked?

  3. chrissmit
    Member
    Posted 1 year ago #

    Hi Tom,

    Seems to be random.
    The other thing that goes wrong, that it does not signal it's own wp-remote plugin update on all my sites.

    Plus (and I blame wp-remote for this) it sometimes de-activates plugins...

  4. Tom Willmot
    Human Made
    Plugin Author

    Posted 1 year ago #

    Hey Chris,

    Hmm, the only updates which should fail to show would be updates for plugins which aren't hosted on the WordPress plugins directory, where the plugin author has implemented their own update mechanism. Next time it happens I'd love it if you could ping us with which ones aren't working so we can track down the issue.

    To double check are you saying that even if you refresh the site in WP Remote the updates don't show up?

    The other thing that goes wrong, that it does not signal it's own wp-remote plugin update on all my sites.

    The WP Remote Plugin updates aren't showing?

    Plus (and I blame wp-remote for this) it sometimes de-activates plugins...

    We have had a few reports of this, internally it just uses the WordPress code to deactivate the plugin so we're not sure why they would be failing to re-activate after an update.

  5. chrissmit
    Member
    Posted 1 year ago #

    Hi Tom,

    Glad to read your email.
    I like your plugin, but is should work.

    I've gotta go now, but will get back to you soon.
    How do I "ping" you about missing updates?

    thx
    C

  6. Tom Willmot
    Human Made
    Plugin Author

    Posted 1 year ago #

    We obviously want it to work everywhere too, it's a complicated problem though!

    You can drop me an email at support@wpremote.com.

  7. kendawes
    Member
    Posted 1 year ago #

    I believe I have the same problem as well.

    I won't say WP Remote "doesn't work"... Just that it seems a bit cranky.

    I have it looking at some 40 sites. When I log onto WP Remote, it does not update the status of the sites automatically. If I click the "refresh all" link or a group's "refresh" link, it tries to... but I cannot trust that it will display correctly. Sometimes it does, sometimes it doesn't.

    Only when I individually select a site and then click its individual refresh does WP Remote report back the status of the site correctly.

    If it helps, I'm using Firefox 19 & Win XP, not that that should make a difference. If you think it would... let me know and I'll give it a shot.

  8. Chad Warner
    Member
    Posted 1 year ago #

    I've experienced the same problems:
    • WP Remote says it updated a plugin, but when I have WP Remote check again, it shows the same pending update.
    • WP Remote doesn't detect that its own plugin requires updating.
    • WP Remote doesn't reactivate some plugins after updating (Google Doc Embedder is one).
    • When I email support@wpremote.com, I get a reply maybe 1 out of 3 times.

    I also get a lot of "URL doesn't appear to be a valid url" errors, on several sites on different hosts. I still haven't heard back from support about that.

    I really like the concept of WP Remote, and I'd like to help troubleshoot if I can.

  9. chrissmit
    Member
    Posted 1 year ago #

    Glad to hear I'm not the only one complaining.

    The strange thing is that when you "rock the boat" a little, I got 2 replies from the makers (I think that's what they are).
    Then I reply to them. Even directly. And than I hear nothing...

    Not sure if the developers want to make this better

  10. Tom Willmot
    Human Made
    Plugin Author

    Posted 1 year ago #

    Hey guys,

    We do want to make it better, we're just also a pretty busy group (We also run Human Made Limited and happytables).

    I promise WP Remote is on our radar, we use it everyday and have lots of plans to improve it.

  11. chrissmit
    Member
    Posted 1 year ago #

    Thanks Tom for your reply.

    Understand you're busy.
    We want to help you too. So help us to help you: What do you need from us/me to make this a better product and iron out the creeses?

    thx
    C

  12. Tom Willmot
    Human Made
    Plugin Author

    Posted 1 year ago #

    Thanks for the offer of help Chris.

    Detailed reports of the various issues are most helpful.

    We have about 60 sites which we monitor in WP Remote and we haven't seen any issues with plugin updates not showing etc.

    With those the issue is likely either the specific plugin, so if you have a specific plugin which is refusing to show an update, let us know so we can test with that specific plugin.

    If it's not just a specific plugin, a detailed as possible report on when the updates don't show.

    There are some scenarios where a plugin update will be visible on the site but not through WP Remote. For example if you refresh the site on WP Remote, it hits your site and does an update check, that says there are no updates, later you visit your site directly and that triggers another update check, this time there are plugin updates. For those plugin updates to show in WP Remote you would need to refresh the site in WP Remote so that it then goes back to your site and gets the latest status.

  13. dharnadek
    Member
    Posted 1 year ago #

    I'm having the same problem. Everything was great before the last WP Remote update. I manually updated all my sites. Now on plugins that need to update ... I click the update button and WP Remote appears to work its magic but the plugin doesn't update.

    Opening WP for the sites and updating that way works fine.

    Here are the problematic plugins for me: Soliloquy Lite, Options Framework and Simply Instagram.

    Thanks for a great plugin and I'm sure it will be fixed.

  14. pumpi
    Member
    Posted 1 year ago #

    I can confirm this bug same problem after Update WP-Remote 2.5

  15. Chad Warner
    Member
    Posted 1 year ago #

    Today I'm not able to update WordPress SEO by Yoast. WP Remote says it successfully updated, but the sites still show a pending update in the WP admin. When I refresh in WP Remote, it shows pending updates again.

  16. Tom Willmot
    Human Made
    Plugin Author

    Posted 1 year ago #

    Hey guys,

    It seems like this is a widespread issue and must be a bug we've introduced in a recent release.

    We're looking into it as a matter of priority.

  17. pumpi
    Member
    Posted 1 year ago #

    Yeah it works now.

    Thx to the Support!

  18. dharnadek
    Member
    Posted 1 year ago #

    Yep. Working here too.

    Thanks.

  19. rezon8dev
    Member
    Posted 1 year ago #

    It's still not working and we are experiencing the same + additional issues. The url for some of my sites has mysteriously changed and updating it does not take effect - same incorrect url (that I did not enter). I receive errors on most attempts to update plugins and results are 100% failure for the last month or so. The failures go beyond the occasional deactivation, or sites showing updated when their not or vice versa. Backups are also not working.
    I have the same issues with the support team. I get an email and reply then nothing. I send in support tickets that are specific and no response. I believe this is a dead plugin. Their blog has not been updated in about 6 months. I do see these guys are using intercom.io so I have a pretty good idea they have the capability to track their users but must not have time to actually run an open source plugin, manny offers for help and no real request for anything - testing or otherwise that could help the community of users and Human Maqde run a good plug. Great concept and when it worked it was a real time saver. But as we all know (including you guys over at human made) poorly supported code is a bigger time waster than this plugin can save when it does work.

    Please advise if you will be responding to tickets or updating the plugin. Further any change log or currently known issues would be really nice.

  20. Joe Hoyle
    Human Made
    Plugin Author

    Posted 1 year ago #

    I believe I have responded to rezon8dev briefly internally but I wanted to write a reply anyway for anyone else reading this.

    Specifically, support: as you mentioned the email support is fairly sporadic - this is indeed true. We give any spare time we have to answering support tickets, unfortunately this means at busy times for all of us, it can be a long time before people get responses.

    Running an open source plugin is one thing - which does require a fair amount of time - however, WP Remote is not just an open source plugin, the plugin is probably 2% - 3% of the whole codebase and complexity of the whole project. Personally, I think the issues here are ultimately down to priorities. The only way we can dedicate any more time than we currently do is to make it more of a priority for us, this is why we are working on adding some premium features / backup solution (paid) so we can focus more effort on the project.

    This way we can have the infrastructure in place internally to give wp remote the amount of resources it needs to iron out bugs, offer more responsive support etc. I really like working on WP Remote, and look forward to working on it more in the future if people keep using it - hopefully we can get some people on board for some premium features so we can better support everyone who uses WP Remote for the existing features.

    If not to say anything else: wp remote is still alive and (mostly) well! We are working on it, and as for the blog: there hasn't been many posts - I think the fortnightly "latest tweaks" updates were probably boring people, and we haven't had any "substantial" features added in a while.

    Thanks very much

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