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WooCommerce - excelling eCommerce
wp-admin White Screen (2 posts)

  1. designgr82
    Member
    Posted 6 months ago #

    I recently took over a site for a client, packed up & moved to new host. The site had intermittent problems before hand so now I am try to fix it up for him as original designer is no longer contactable.

    The first issue came up almost instantly, when I tried to login. I can login, but just land on a blank, white page.

    I ran debug and it returned the following errors:

    Warning: include_once(classes/abstracts/abstract-wc-shipping-method.php) [function.include-once]: failed to open stream: No such file or directory in /home/africang/public_html/wp-content/plugins/woocommerce/woocommerce.php on line 312
    
    Warning: include_once() [function.include]: Failed opening 'classes/abstracts/abstract-wc-shipping-method.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/africang/public_html/wp-content/plugins/woocommerce/woocommerce.php on line 312
    
    Warning: include_once(classes/abstracts/abstract-wc-payment-gateway.php) [function.include-once]: failed to open stream: No such file or directory in /home/africang/public_html/wp-content/plugins/woocommerce/woocommerce.php on line 313
    
    Warning: include_once() [function.include]: Failed opening 'classes/abstracts/abstract-wc-payment-gateway.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/africang/public_html/wp-content/plugins/woocommerce/woocommerce.php on line 313

    So, I logged into cPanel, found the relevant files and found they were short a letter in the extension. Instead of, for example, "abstract-wc-shipping-method.php" the file was called "abstract-wc-shipping-method.ph" and the same goes for "abstract-wc-payment-gateway.php" - it was short the p.

    I added the last p to the extension. The error no longer comes up but I still get the white screen. I switched WP_DEBUG from true to false back to true again but I still don't get any further errors. I am not sure what else to do at this stage?

    The site is working: africangunsandammo.co.za - just wish I could get into the admin end!

    I eagerly look forward to any advice.

    https://wordpress.org/plugins/woocommerce/

  2. designgr82
    Member
    Posted 6 months ago #

    Update:

    I have since, by process of deactivating and re-activating the plugins followed by the theme, this is in fact an issue with the theme.

    Error log no longer returns Woocommerce errors, so the issue no longer lies with this plugin. I will get in touch with the theme developers for support on this.

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