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[resolved] WP Admin performance issues (5 posts)

  1. tblaies
    Member
    Posted 1 year ago #

    Hello,
    I have been experiencing extremely poor performance when trying to administer my site. At first, many functions were timing out and I would have to retry 3-4 times to get the plug-in page (for example). I upgraded to WP 3.5.2 thinking it would help but, now I can only get to the admin dashboard - no further. Every action I try to take returns a blank page. No error, nothing. The site is still available and performing fine.
    I have been trying to resolve this for months. I've tried working with Godaddy and my local service provider but, I think I have narrowed it to a WP Admin issue. I do not have much experience with PHP or WordPress so any help is much appreciated.
    The site is: tylerslight.com

    Thanks,
    Tom

  2. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    You need to do the normal debug. Use ftp or the file manager in your hosted account to rename the plugins folder plugins-old.

    Revert to the default theme by renaming your theme tylerslight-old.

  3. tblaies
    Member
    Posted 1 year ago #

    @kmessinger - thanks for your reply. Just a couple of questions; like I said, I'm a beginner with WP so not really sure what the "normal debug" consist of... If I rename the plugins like you suggest do they simply not load? Assuming so, then I could go back into the admin console and add them back one at a time - right? If I rename the theme what should I expect? Will the site still load with some default theme.
    I'm trying to take care so as to not affect the site itself because it is still functioning fine. I paid someone to set this up for me and I administer it. It was working fine until about 2 months ago... The person I paid to set it up (obviously) is not responsive to my requests for assistance.
    Thanks

  4. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    What we are doing is just a process of elimination. Renaming the plugin folder will not allow them to load. If the site works ok in the default theme you can correct the name of the plugin folder because then we will know it is the theme. Other wise you will add a new plugins folder and add them one at a time until you figure out which plugin is the problem.

    Renaming the theme should cause wp to open with the default theme. Your original theme will still be there.

  5. tblaies
    Member
    Posted 1 year ago #

    Thanks! I renamed the plugins and was able to perform admin tasks again. Now I am adding them back one at a time to see which is the offending plugin. Thanks for your help!

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