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wp-admin blank page (13 posts)

  1. alzybob
    Member
    Posted 4 months ago #

    Our website has been fully functional up until recently when all of a sudden (no update made to WP version and/or any plugins) when we browse to /wp-admin the page is black. We have followed many of the suggestions elsewhere here (like renaming Plugins Folder, checking for spaces in functions.php, uploading a new wp-login.php etc) none of which have worked. Its very confusing as we didnt update anything and were able to login recently without any issue. All help and advice greatly appreciated. The site is up and running here at http://www.leanunlimited.com
    We can FTP of course, but no WP access and need to make an urgent edit to the site so thanks in advance folks.

  2. kmessinger
    Volunteer Moderator
    Posted 4 months ago #

    Try here, http://leanunlimited.com/wp-login.php

    Also you need to upgrade WordPress ASAP. Your site is vulnerable to hacks.

  3. alzybob
    Member
    Posted 4 months ago #

    kmessinger you are a SAVIOUR! Never even thought to try wp-login and feeling a little red faced now as a result. As an opportunity to learn from this why would wp-admin work on some sites and wp-login on others? Again BIG BIG thanks you have no idea how helpful your response has been!

  4. alzybob
    Member
    Posted 4 months ago #

    actually maybe a little premature, as having got the login to display via wp-login, once I logged in, I am now still faced with the /wp-admin page. Confused :/

  5. kmessinger
    Volunteer Moderator
    Posted 4 months ago #

    website.com/wp-admin/ is the address of the dashboard.

  6. alzybob
    Member
    Posted 4 months ago #

    Just to clarify once I click login via /wp-login.php, it automatically redirects to /wp-admin which still just displays the problem blank white page. All help greatly appreciated.

  7. Andrew
    Forum Moderator
    Posted 4 months ago #

    Try another browser, or computer. We can't experience your issue

  8. alzybob
    Member
    Posted 4 months ago #

    Hi Andrew, I have tried FFox, Chrome and IE on a PC running Windows, also tried on an iPad with Chrome, repro'd every time. Once I login from wp-login.php the white screen appears. When I view source on it there is nothing but the number "1" present. Would it be helpful if I included web.log or cgierror.log from the FTP here? Or is that even wise/safe? Thanks again. I really do appreciate any suggestions.

  9. alzybob
    Member
    Posted 4 months ago #

    Quick Update: thanks to kmessinger's suggestion I am actually logged in, so far as I can see the Black Dashbaord bar across the top, but clicking on any of the options like New, or Edit all just result in a blank white page being displayed. Anyone any more suggestions?

  10. tnwahine
    Member
    Posted 4 months ago #

    No new suggestions from me -- I'm experiencing the same thing on several pages in my network admin -- just wanted to let you know you're not alone and I'll be monitoring the responses you get.

  11. esmi
    Forum Moderator
    Posted 4 months ago #

    @tnwahine: It is considered impolite to interrupt another poster's ongoing thread unless you are posting a solution or suggestion. As per the Forum Welcome, please post your own topic.

  12. alzybob
    Member
    Posted 4 months ago #

    respecting forums rules are paramount. but note of thanks to tnwahine knowing im not alone on this one. Im still troubleshooting, nothing new to report other than to say renaming the theme didnt turn on the feault Twentythirteen theme, it just presented a white screen again.

  13. alzybob
    Member
    Posted 4 months ago #

    tried various suggestions found on forums, e.g. look for spaces and/or extra lines in wp-config.php, and posisbly functions.php. Though I found a missing "?>" at the end of wp-config, adding it did not make a differnece sadly. Search continues.

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