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[resolved] WP 3.8 Menu has lines?? (39 posts)

  1. HR_Web
    Member
    Posted 8 months ago #

    Hello,

    We just updated to WP 3.8 and now the toolbar menu and posts/pages/about boxes have white/black lines under them. It's fine when we're installing a plugin though. It looks normal, but as soon as you get out of it and go back to back to the main dashboard, the lines are back. This is like this with all our sites as well. The only edit we did was on the wp-admin.min.css to make the admin logos 326px, but we reverted back and that didn't fix anything. We haven't installed any new plugins and we're already de/reactivated our plugins.

    Here's what we see: http://www.hampshirereview.com/wp-content/uploads/2013/12/menu.jpg

    Any help would be greatly appreciated!

  2. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    Have you tried clearing any caching on your site?

  3. HR_Web
    Member
    Posted 8 months ago #

    I just did that and no change. However, on my MAC it looks fine. The PC is the one that's not cooperating. Oddly, usually, it's the other way round. I'm using FireFox for both and they are up-to-date.

  4. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    Sounds like caching. Are you clearing your browser cache?

  5. HR_Web
    Member
    Posted 8 months ago #

    Yes, that's what I did, also deleted cache within my dashboard.

  6. HR_Web
    Member
    Posted 8 months ago #

    We're having major issues with 3.8. Now, not only is our dashboard messed up, but we cannot get to our widgets. Can suggestions on how to revert back to a prior version of WordPress until they get 3.8 fixed?

    Thanks!

  7. esmi
    Forum Moderator
    Posted 8 months ago #

    Can you replicate the problem using the default Twenty Fourteen theme with all plugins deactivated?

  8. HR_Web
    Member
    Posted 8 months ago #

    Hello Esmi!

    I tried on one of our sites and no change. I reactivated each plugin individually and still no difference. I'm not sure why it's all messed up. Some of our sites have oodles of plugins, some only a few and all the dashboards are messed up. Everything looks like when you view it on a MAC, but I primarily use a PC. Any suggestions?

  9. esmi
    Forum Moderator
    Posted 8 months ago #

    Can we see this site using the default Twenty Fourteen theme with all plugins deactivated?

  10. HR_Web
    Member
    Posted 8 months ago #

    Sure. I did one of our sites because we're currently updating our main site. It's http://virginiapottery.com

  11. esmi
    Forum Moderator
    Posted 8 months ago #

    Is this a multisite installation?

  12. HR_Web
    Member
    Posted 8 months ago #

    No, this is a site on it's own hosting.

  13. esmi
    Forum Moderator
    Posted 8 months ago #

    Why have you switched back to your original theme?

  14. HR_Web
    Member
    Posted 8 months ago #

    Yes, but I can switch it back real quick.

  15. HR_Web
    Member
    Posted 8 months ago #

    Ok, reset to Twentyfourteen with plugins deactivated.

  16. esmi
    Forum Moderator
    Posted 8 months ago #

    Without changing anything, can you take another screenshot of the admin area?

  17. HR_Web
    Member
    Posted 8 months ago #

    Sure.

  18. HR_Web
    Member
    Posted 8 months ago #

  19. esmi
    Forum Moderator
    Posted 8 months ago #

    Again, without touching anything on the site, can you check the admin area using another browser? And another computer?

  20. HR_Web
    Member
    Posted 8 months ago #

    sure.

  21. Prometheus Fire
    Member
    Posted 8 months ago #

    I have a strong conviction that you have a plugin conflict, or that a plugin interfered with the update process when you ran your update, or that your update was somehow messed up. Your screenshots are not only displaying wrong, but they are also missing parts, which make me think that WP core was broken during the process. To fix this, or to get an idea about what the problem is, I think you should take some stronger steps. This is the process you should take:

    The first of which is deactivating all of your plugins at the same time so that the only code running is your theme and WordPress core.

    If the problem is still present with all the plugins deactivated, take the next step and switch to the default theme. This will load the site only with WordPress core (and its theme). If the problem is not present, test each plugin individually and then test the plugins in groups of 2-3 (since it may be a conflict between 2 plugins, not a plugin and WordPress). If you can locate a faulty plugin, deactivate it and contact the plugin developer with your findings.

    If the problem is not traced to a plugin, and is still present when you have only WordPress Core (and a WordPress default theme active). Then do this: In the dashboard, go to Dashboard -> Updates. On that page, there is an option to Re-Install WordPress. Go ahead and click that button, but only do so while all the plugins are deactivated and you have a default theme activated.

    If, after running the re-install, with no plugins active the problem still exists, come back here to let us know what you've done. If the problem doesn't exist, then test the plugins by activating in groups of 2-3 and testing the dashboard with each group.

    The process I've described is a basic troubleshooting process. The main thing is not to panic, this can be fixed, you just need to find the source of the problem. If all of these steps fail, it may help to manually re-install WordPress, but I can help you with that too and while it sounds scary, it is easy. Either way, I am confident that your issue is some kind of plugin conflict that will be resolved with the steps outlined above.

    Let us know how it goes for you.

  22. HR_Web
    Member
    Posted 8 months ago #

  23. esmi
    Forum Moderator
    Posted 8 months ago #

    The other issue could be a local stylesheet or a browser extension interfering with the admin's CSS.

  24. Prometheus Fire
    Member
    Posted 8 months ago #

    Can you also give us a screenshot of your plugins page, or provide us a list of the plugins you are using so we can get an idea of what software you are running?

  25. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    This is via Safari on Mac OS 10.5

    That OS was released in 2007 ! Is that the only place it has this issue?

  26. HR_Web
    Member
    Posted 8 months ago #

    Prometheus Fire,

    Thanks for your response. I have done everything you've mentioned. I'm not sure why it's doing this to all of our sites. They all have a varied amount of plugins, but not all using the same ones or same amounts. I have one that I'm working with Esmi and even with the 2014 theme and plugins deactivated, it's still messed up.

    Thanks!

  27. Prometheus Fire
    Member
    Posted 8 months ago #

    @esmi - notice that on the dashboard, the RSS feeds are missing. That seems to indicate some customization, some plugin removing it, or Core is broken. A local stylesheet may be the issue more than a browser extension because it is occurring a different browser too.

  28. Prometheus Fire
    Member
    Posted 8 months ago #

    @HR_web did you re-install WP?

  29. esmi
    Forum Moderator
    Posted 8 months ago #

    notice that on the dashboard, the RSS feeds are missing

    They could simply have been turned off via the Screen Options. I tend to turn them off myself.

  30. Prometheus Fire
    Member
    Posted 8 months ago #

    @esmi - ah, yes, good point. I'm also wondering why it is happening on several sites (unless there is a plugin in common that is causing it). I wonder if all the sites are on the same server? If so, is something wrong with the server? Memory issue perhaps?

    Strange to see it happening among several sites (which also points to your thoughts about a browser extension.)

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