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[resolved] WP 3.1 Twenty Ten - Can't upload 940px header (27 posts)

  1. blondie53185
    Member
    Posted 3 years ago #

    I am using Twenty Ten theme on a new installation of WP ver. 3.1. Attempting to upload a 940px by 127px header image. After the upload, it requires me to crop only 3/4 of it. If I upload a smaller image, it still requires me to crop 3/4 of it. Is this a bug, hosting problem?

  2. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    Are you uploading as a Header Image (Dashboard -> Appearance -> Header), or as a Post Attachment (Dashboard -> Add New Post (or Edit Post) -> Attach Image)?

  3. blondie53185
    Member
    Posted 3 years ago #

    As Dashboard - appearance - header. Strangest thing I've ever seen. Here is another clue: When I attempt to upload another theme - sometimes it just freezes in the automatic process. Although, I have been able to add 1 or 2 themes - 3-4 others have frozen.

  4. blondie53185
    Member
    Posted 3 years ago #

    Ok, I solved my theme install issue. Had to add an .htaccess file with AddType x-mapp-php5 .php in it. But my image problem has not gone away.

  5. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    Just out of curiosity: if you allow the image to be cropped, and then view the site, does the image render properly? Is it the right width/height? Is it distorted?

  6. blondie53185
    Member
    Posted 3 years ago #

    It's distorted. Is it possible to get this header in manually? Could I just upload it to my image library and then change the file that is calling it? Do you know where I would make this change?

    BTW, thank you so much for taking the time to help me! I really appreciate it.

  7. blondie53185
    Member
    Posted 3 years ago #

    Interesting discovery: I just changed themes to Vina 1.3.1 by Nurudin Jauhari which also has a custom header uploader and get the exact same results. Hmmm.

  8. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    Given that you had to force your server to parse PHP as PHP5, I suspect that you might possibly have some other server-configuration related issues?

  9. blondie53185
    Member
    Posted 3 years ago #

    I called the host (1and1.com - which may be my main problem, lol) and they insinuated it was a WP functionality issue. Do you have any idea what may be causing this on the server so I can hit them with an exact cause?

  10. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    Not really, unfortunately. It's not really my area of expertise.

    Is your server running the GD Image Library? I think the Media Manager relies on it. Perhaps there might be a configuration issue there?

  11. blondie53185
    Member
    Posted 3 years ago #

    I will call 1and1.com again and check. Thanks again for the help!

  12. blondie53185
    Member
    Posted 3 years ago #

    I just got off the phone with the hosting company. They tried to recreate my issue by logging into my WP installation and uploading a 900px wide image to the Twenty-Ten header. They had no problem. I rebooted my computer and tried again. I am still having the same results - after I hit the Upload button, I am taken to a screen to crop the image.

    Does anyone have any suggestions?? You can see the image they uploaded to the site at http://unitsmilwaukee.com

    PS - I just tried this on my husband's computer as well as IE. I had been using Firefox initially and thought it may be a browser problem.

  13. esmi
    Forum Moderator
    Posted 3 years ago #

    Have you tried uploading different images? With different extensions (.jpg, .png & .gif)? What happens if you simply click "Crop" after uploading an image?

  14. Chip Bennett
    Theme Review Admin
    Posted 3 years ago #

    Can you try uploading an image from a different computer, or using a different browser?

    (What browser are you using, by the way?)

  15. blondie53185
    Member
    Posted 3 years ago #

    This is really ridiculous! I am able to upload any other image without a problem. I have even recreated the image by copying for the original website - saving as .jpg, .png - using MS Paint and Photoscape. No matter what I do I cannot get this image in there!

    Suggestions? Is it possible the original image that I am grabbing has some sort of copyright coding in it?

  16. blondie53185
    Member
    Posted 3 years ago #

    Chip - I did move to my husband's computer and tried both FF & IE. Neither worked on his nor mine.

    esmi - When I click crop, the image is cropped and distorted.

  17. esmi
    Forum Moderator
    Posted 3 years ago #

    I have even recreated the image

    Try a completely different image. Preferably one that you haven't cropped or re-saved yourself. One of the alternate header images in the Twenty Ten theme for example. Download a copy to your computer and then go through the header image upload process with it.

  18. kmessinger
    Volunteer Moderator
    Posted 3 years ago #

    Something is wrong with the image. It is most likely not RGB but CMYK.

  19. esmi
    Forum Moderator
    Posted 3 years ago #

    @kmessinger: That's what I meant to say but the mind went completely blank! ;-)

  20. kmessinger
    Volunteer Moderator
    Posted 3 years ago #

    It seems more and more, mine is usually blank.

  21. blondie53185
    Member
    Posted 3 years ago #

    esmi - I have done that and have had success with every other image I have tried. So you are indicated that the color scheme that the image is rendered in is the problem?

    Don't worry esmi & kmessinger - a blank mind makes room for more information. That is why I have so much time to work with WordPress - blank slate - lol

    How do I tell if this image was rendered in CMYK?

  22. esmi
    Forum Moderator
    Posted 3 years ago #

    So you are indicated that the color scheme that the image is rendered in is the problem?

    Yes. It could be that the image was intended for printing (which uses CYMK color indexing) as opposed to screen (which uses RGB). I don't know Photoscape but you need a look for a way to change the color index on the image.

  23. blondie53185
    Member
    Posted 3 years ago #

    But the original image that I grabbed came from a website: http://unitsstorage.com/ I am creating a landing page for one of the franchise owners.

  24. esmi
    Forum Moderator
    Posted 3 years ago #

    Then my guess is that you are changing the color indexing (or something similar) when you are re-saving the image. Either way, the problem is within the image - not WordPress.

  25. blondie53185
    Member
    Posted 3 years ago #

    Thanks so much for helping me with this strange problem. I really appreciate your time. Best of regards.

  26. spacenaut
    Member
    Posted 3 years ago #

    FWIW I had the same problem and gave up trying to sort it out. I tried on my local installation and via hosting. I ended up calling the image via CSS.

  27. blondie53185
    Member
    Posted 3 years ago #

    A fellow VA has provided me with a template for PowerPoint that works awesome to fix this problem. All I needed to do was insert the header image I wanted into the PowerPoint (yes, PowerPoint)template and save it as a .jpg. I don't know why this worked - but it did and I am glad.

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