Purchased Formidable Pro on Oct. 10, 2012. I needed help. I submitted to the forum earlier today, but was looking for a better way to contact the team.
I posted this on Facebook for support: "I love your plug-in, but I really need better support. The forum just isn't doing it for me."
Their reply: "Yeah, I'm pretty sure it's not okay to complain about support five minutes after asking a question. Especially when you don't have a paid account."
Honestly, check your records. Even if I wasn't a paid customer (which I am) that comment would turn me off from the service. I was thinking about upgrading to the multi-site version, but now I'll find an alternative.