Just look at the forum here and see how many of the questions ever get answered. You will see that not many do.
Of course you have to "Buy" the product to get support, which is fine. We all have to make a living. But then you have to buy "tokens" if you want any additional question. So for the price of the product you get a shopping cart and one question answered. If you have addition questions you have to buy more tokens at $50 each.
Wish I would have read the reviews before purchasing this product. It's an OK product, but the support is horrible. The worst. It is nonexistent unless you want to keep spending money to get basic answers.