Hello ajamm,
Can you please elaborate on what went offline and never came back up? Did the chat-box tell you you offline, while you are online with your chat client, or was it something else you noticed being offline? I also understand from your second message, it’s working now again.
Our services are clustered and the main data is distributed, and served from several locations around the world as close as possible to the browsing user to achieve low latency on the bulk page loads. Also, we use non blocking content, and ‘lazy loads’ on the chat-boxes.
However, there always might be some (local) network delay or problem, and we keep monitoring and optimizing the service. If there are repeating problems from your end, I would like to ask you to submit a ticket in our support system (http://www.flexytalk.com/support/) with your account details and we will investigate what caused a problem for you.
Thread Starter
ajamm
(@ajamm)
Hello Casper,
Yes, the chat box said offline while the chat client was active. As mentioned it does seem to be active now. (YOu can check at http://www.bizstudio.co.nz if you like)
Mostly I think it was the settings. I did find the access to the flexytalk site awkward, but going thru the billing panel worked… but quite complex. Originally the flexytalk site would not let me change my chat client to my gmail one… but after logging out and back in again it did… so I am happy.
