WordPress.org

Ready to get started?Download WordPress

Forums

[resolved] WordPress through Hostgator, can't get into Admin on WP (15 posts)

  1. nwcountry
    Member
    Posted 1 year ago #

    I was sent my login password and just admin for username for WP. I can see my webpage at nuts-4-nutrition.com but I cannot get into my admin area, says password is wrong. I tried it a couple of times to make sure. Then I had it resent but WP is not sending me anything email. All I've heard from WP is the one, initial letter giving me the links, and, it's a no-reply so I can't get support anywhere else:(

    I'm not sure about WordPress if there is no support handy. I'm planning a business so feedback is welcome on how other's are doing here with WP.

    Denise, thank you much in advance for any help:)

  2. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Not sure who Denise is (maybe at HostGator?) WordPress (here) doesn't send you anything - it's from your install of WP.

    See if one of these methods will work for changing your password:

    http://codex.wordpress.org/Resetting_Your_Password

  3. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    I just looked at your site (tried to) and it won't come up - it looks like you just recently registered the domain name? It may a bit of time to work.

  4. nwcountry
    Member
    Posted 1 year ago #

    I am using WP through hostgator. And I evidently have an account here as well since they sent me the email. Let me check, brb. Ok, the "return" seems to be hostgator/wordpress, hmm, so it's a hostgator issue. Thank you much, for your response. I don't feel alone here;) I'm Denise by the way and it is nice to meet you WPyogi:) thanks again, I'll try the link:)

  5. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    LOL - sorry, I misread that last line :). Nice to meet you too!

  6. nwcountry
    Member
    Posted 1 year ago #

    LOL, oh, I see how you could read it wrong the dumb way I wrote it, LOL!! My site comes up for me but I can't get into the editing area. They had to reset the nameservers yesterday but that took care of that much:) Ok, I will go harass HG for awhile! See you later and thanks again, Denise

  7. jakilevy
    Member
    Posted 1 year ago #

    Denise -

    Double check your email's spam folder. Your new WordPress site (congrats!) will often send you automated messages like "Here's your new password" or "You've got a new comment" - sometimes these automated messages end up in Spam.

    The article that @WPYogi linked to is good, but if you just can't cut through the tech, Hostgator's typically got some good support - so I'd suggest what I suggest to many people - get on the phone with them and stay on there til you get the problem resolved and you can login to your site.

    Good luck! And let us know what you did to solve the issue. :-)

  8. nwcountry
    Member
    Posted 1 year ago #

    Thank you Jak, I have everything setup now. I really appreciate your reply though and it is good to know you guys are around if I run into any probs. I found a good tutorial on youtube (Lisa somebody) and it is helping me step by step set up my site although I only was able to watch a tiny bit today. I did decide to take her recommend and use the 2012 template, I think that's the latest? I like it so far and very customizable:)

    Thank you again!! Denise

  9. AndyBloor
    Member
    Posted 1 year ago #

    So I also have a similar issue as Denise. Signed up to WP through Hostgator and have received all the details I require via email. However, when I use the WP-admin link provided I just receive a message saying that Google cannot find my URL. My understanding is, upon registration, this could take a while. But my question is; How long? An hr, two hrs, 24hrs, a couple of days - can anyone advise?

    All comments appreciated!

    Thank you.

    Andy

  10. esmi
    Forum Moderator
    Posted 1 year ago #

    @AndyBloor: It is impolite to interrupt another poster's ongoing thread with a question of your own. It causes significant problems for the forum's volunteers and prevents us from being able to track issues by topic. Please post your own topic.

  11. nwcountry
    Member
    Posted 1 year ago #

    Hi Andy,

    Have you gone to the "chat live" in Hostgator. If not, I suggest it because that is what I did. Tell them, if they don't mention it themselves, that you think the nameservers need to be checked, see if they are pointed correctly. That was my first problem.

    Thank next problem was that he had to re-download the WP and give me a new email with new password.

    I hope this helps. Mine works wonderfully now:) Let me know if you have any questions about contacting hostgator folks on chat, it's in the cpanel in I think the second section down. Denise

  12. AndyBloor
    Member
    Posted 1 year ago #

    esmi - apologies, my question was related to Denise's issues and it wasn't my intention to be impolite in anyway. Not good for my first post :(

    Denise - Thank you very kindly for your response. I will follow up on your advise.

  13. nwcountry
    Member
    Posted 1 year ago #

    Hi again Andy, I wasn't aware of that rule either but I am a beginner here as well:) I hope you can get it resolved as quickly as I did, Hostgator was right on top of the problem:) I love WordPress and I am finding tons of info/tutorials to help me navigate the dashboard, as well as people here:)

    Denise

  14. AndyBloor
    Member
    Posted 1 year ago #

    Its all good now. Thank you Denise. Apparently the domain was pointing to the wrong server for my account. Nice to get some friendly advise from this forum.

    Thanks esmi ;)

  15. nwcountry
    Member
    Posted 1 year ago #

    Oh wow, that was exactly what happened with mine:) I am so glad I was able to help you Andy!! Now you can pay it forward, yeehaw!!

    Denise

Topic Closed

This topic has been closed to new replies.

About this Topic