WordPress.org

1. chiefbrody2001
   Member
   Posted 1 year ago #

   My site http://www.top10films.co.uk has been running slower than usual over the last few days. Sometimes it loads fine, but frequently the site will hang for several seconds before loading in pieces.

   I have contacted my web provider to ask if it is a problem with their sever. They say everthing is running fine and that the cause is to do with WordPress not updating correctly when I auto-updated to WordPress 3.0.1. But the auto-update said everything was updated correctly.

   Now, however, if I try to reinstall through auto-update it doesn't work - nothing happens, it just hangs. Same with plugins - if I deactivate or activate the screen will go blank - if I use my browser back button and refresh the page it shows that the action has been initialized okay but it's obvious there's a problem there.

   My site has seen a 50 per cent drop in traffic over the last two days with the problems with the site. I have optimized database, installed hyper-cache, used Mozilla Firebug to check if any file in particular is causing the problem but I can't seem to solve it.

   Any help would be greatly appreciated.

2. t-p
   Member
   Posted 1 year ago #

   have you tried:

   -clearing cache in your browser before viewing the updated page? to clear cache in your browser, press clrl+f5 keys simultaneously.

   -deactivating ALL plugins temporarily to narrow down and possibly fix the problem . If the problem goes away, activate them individually to find the culprit?

   If you don't have access to your admin area, try deactivating them manually via FTP or phpMyAdmin.

   -switching to the default theme (Twenty Ten) for a moment by renaming your current theme's folder in wp-content/themes. The idea is to force WordPress to fall back to the default theme to rule out any theme-specific issue?

   If you don't have access to your admin area, then access your server via FTP or SFTP or whatever file management application your host provides.

   - resetting the plugins folder by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause problems.

   -If the above steps do not resolve the issue, Download WordPress again and replace your copies of everything EXCEPT the wp-config.php file and the /wp-content/ directory with fresh copies. This should replace your core files without changing your content and settings in wp-config.php file and the /wp-content/ directory.

   Note that some uploaders may not overwrite files reliably, so delete the original files before replacing them.

   -if that does not resolve the issue, try increasing memory available for php.

   -using caching plugin?

3. chiefbrody2001
   Member
   Posted 1 year ago #

   Thank you for such detailed help but it hasn't seemed to improve the site's speed.

   have you tried:

   -clearing cache in your browser before viewing the updated page? to clear cache in your browser, press clrl+f5 keys simultaneously. Yes. No change.

   -deactivating ALL plugins temporarily to narrow down and possibly fix the problem . If the problem goes away, activate them individually to find the culprit? - deactivated all plugins and there is no change.

   -switching to the default theme (Twenty Ten) for a moment by renaming your current theme's folder in wp-content/themes. The idea is to force WordPress to fall back to the default theme to rule out any theme-specific issue?
   - I switched to the default theme and again it was still running slowly.

   -using caching plugin? - yep - I'm using a cache plugin and there's no change.

   The problem is on the site and in the admin area. Both run slowly. The public site usually stalls when accessing a page then suddenly loads. The admin invariably runs sluggishly.

   Really needs to solve this. Is there any way of fully ruling out a server problem if your host has said everything is fine?

4. chiefbrody2001
   Member
   Posted 1 year ago #

   I noticed in through ftp access that in my files there are teh copies of wordpress that have been updated through automatic update. Version 2.6 was the first version I had with subsequent updates revealing files that are 0 bytes. So they have been automatically deleted.

   However, version 3 still has all its files as does the new version and version 3.1 - should version 3 have been deleted?

5. chiefbrody2001
   Member
   Posted 1 year ago #

   Is there any information I can provide so maybe someone could help me get to the root of this problem.

6. thisisedie
   Member
   Posted 1 year ago #

   Is your host Godaddy? Because my site/admin was always slow when I used them.

7. chiefbrody2001
   Member
   Posted 1 year ago #

   No, I'm using one.com.

   I still haven't managed to figure it out yet. The Counterize counter is saying hits are back up to the levels they were before it started running painfully slowly but for me the site is still sluggish.

8. chiefbrody2001
   Member
   Posted 1 year ago #

   ...the site will work fine one second and then stall and do nothing a few seconds later.

9. songdogtech
   Member
   Posted 1 year ago #

   What's your hosting account? Shared Server? How many page views/day? Did you delete page/post revisons to clean out the database: WordPress › Better Delete Revision « WordPress Plugins

   One.com may have just decided to throttle you back. Might be time for a better server.

10. sarethan
    Member
    Posted 1 year ago #

    I am using. FATCOW.com to host http://www.wickedbots.com/membership
    I also experience some lag at intermittent times. I have 4 wordpress installs and non that are currently "known to the world" meaning noone but me post. My installs are new with the exception of my main which Uses Plugin(S2member) and Theme(Pixel). I believe all Fatcow accounts are shared hosting. NOTE: For those that visit my site/wordpress. it is still under construction and i know of the spacing issues and lack of content.

11. chiefbrody2001
    Member
    Posted 1 year ago #

    What's your hosting account? Shared Server? How many page views/day? Did you delete page/post revisons to clean out the database: WordPress › Better Delete Revision « WordPress Plugins

    One.com may have just decided to throttle you back. Might be time for a better server.

    It is a shared server. I was thinking it might be a hosting problem - the site has been getting between 3000 and 4000 hits page views per day - averaging around 70,000 hits per month (95,000 last month).

    I did use a plugin to delete page revisions - that didn't seem to help.

12. songdogtech
    Member
    Posted 1 year ago #

    @chiefbrody2001: does sound like it's time for better hosting. Shared server means you're sharing the webserver and database server with hundreds or sometimes thousands of other sites, depending on how badly one.com oversells. You could stay there and go with a CDN for images and static files, but it's probably best to get a VPS.

13. chiefbrody2001
    Member
    Posted 1 year ago #

    That might be the best option. Thanks for the help songdogtech.

    ...I have added the Total Cache plugin today and haven't noticed a benefit. If the browser is constantly saying "Waiting for http://www.top10films.co.uk" does that point to a slow server. Once the page actually begins to loads it generally loads fast. The problem seems to be that initial request - it frequently takes 30 seconds to begin loading the page.

14. chiefbrody2001
    Member
    Posted 1 year ago #

    Having completed most of the above steps the site is still running very slowly.

    ...I have added the Total Cache plugin today and haven't noticed a benefit. If the browser is constantly saying "Waiting for http://www.top10films.co.uk" does that point to a slow server. Once the page actually begins to loads it generally loads fast. The problem seems to be that initial request - it frequently takes 30 seconds to begin loading the page.

    The site is now also, at times, hanging for a while then going to a blank screen in both admin and public pages.

15. songdogtech
    Member
    Posted 1 year ago #

    Still a host problem, though the site loads faster for me now. Could be slow DNS lookups and the host getting bottlenecked from time to time. Blank pages means the host is dropping out completely, if it's not a plugin problem. Find a new host.

16. chiefbrody2001
    Member
    Posted 1 year ago #

    Thank you songdogtech. That's what I need really - reassurance that it is the host and not the site build.

17. songdogtech
    Member
    Posted 1 year ago #

    Also be sure it's not your local connection or local network, too. Try the site on other PCs at other locations.

18. chiefbrody2001
    Member
    Posted 1 year ago #

    ...Yeah, I've tried it at home and at work and have asked friends to see how it runs on their computers - the answer is slow! :(

    ...but thanks again for your help. I chose a very cheap web host (as I wasn't quite sure how much the site would grow) and have had no problems for over a year. But now I'm guessing I'm getting what I paid for. I won't be recommending one.com.

19. chiefbrody2001
    Member
    Posted 1 year ago #

    [SOLVED] After passing the buck my host finally revealed it was a problem at their end. Thanks to everyone who helped. I would steer clear of the host I use, especially for WordPress sites. Had no problems for over a year but they were adamant it was a problem at my end when it turns out all along it was a problem at theirs. Site is now running fine.

20. johnnyriss
    Member
    Posted 1 year ago #

    Howdy Chief,

    Did your host say what sort of problem it was? I'm having the same issue occasionally – on Shared Server at MediaTemple – and it'd be great to have some example of what to ask about. Especially since the host will most likely assume it's a problem with the site code.

    Thanks!

21. chiefbrody2001
    Member
    Posted 1 year ago #

    Sorry Johnny, they didn't go into specifics.

    The problem was fixed after the host sent an email to all customers explaining they had recently been making major changes to improve the service for all customers.

    They only mentioned a series of optimizations to make their shared servers faster. No specifics.

22. songdogtech
    Member
    Posted 1 year ago #

    @johnnyriss

    on Shared Server at MediaTemple – and it'd be great to have some example of what to ask about

    Every shared server host is going to be a bit different, and Media Temple is the same. Ask them, and consider the amount of traffic your site gets, esp. if it's an occasional slowdown.

23. billgoldberg
    Member
    Posted 1 year ago #

    I'm having the same issues with one.com and my wordpress install.

    They keep feeding me the "we're having techn. issues, our technicians are looking into it".

    They've been feeding that to me since I got the hosting (few weeks ago). I'm having the same issues, their servers are just slow as hell to respond. Can take over 60 seconds the first time, the other time 2 seconds. Then 2 minutes later I'm getting blank pages.

    I'm the only visitor on the site, so maybe 100 pageviews a day.

    Avoid that host.

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