TCollier
Member
Posted 3 years ago #
Good afternoon:
I have a problem during the 5-minute install. After I upload, I get the blank screen when I try to pull up the install.php--Step 5 never shows up for me. I've tried a manual and automatic config.php upload--neither works. I used FileZilla to upload the files, and am using Plesk for database management. This is a new install.
Other Unsuccessful Actions:
-remove/reinstall new files
-changed file permissions
-verify spacing in wp-config.php file
I've looked on the forum, but couldn't find a posting similar to my situation. Thank you all in advance.
Make sure your host meets requirements...Hosting_WordPress
Also see if you can run the script described in Finding_Server_Info.
But I will reiterate, typically, a blank screen during install means you didn't get a complete and intact set of WordPress files uploaded to your host. I'd consider downloading a fresh copy of WordPress from the Download tab at the top of this page, then use something like 7-Zip to extract the files. Then reupload the files to your host. Review Uploading WordPress to a remote host and make sure you are using ASCII transfer mode in your FTP client.
If you have an .htaccess file, that too could be causing the problem--rename that if necessary.
TCollier
Member
Posted 3 years ago #
Good afternoon Michael:
Thank you for the reply. I'm using Plesk 8.6.0, so it's pretty up to date. I deleted and re-installed the mySQL database, then used 7-Zip instead of WinRAR to get fresh downloads of WP 2.8.4 and my theme. Did everything else like normal--all sat. I don't know what specifically did it-DB settings and/or extraction--but smoothing sailing. Thank you again!
