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wordpress media upload problems to do with firewall perhaps? (4 posts)

  1. Dave Wright
    Member
    Posted 3 years ago #

    Hi all, I'm working on a site that, for various security reasons, has a firewall and only whitelisted IP adresses can FTP in.

    I have been uploading images through the wordpress admin from a whitelisted IP no problem but when I hand over the job of uploading to someone else, someone who isn't publishing from a whitelisted IP, their uploads fail. The uploaded images show briefly in the "add an image" window but quickly dissapear. There is no error message and the alt text shows up on the site. The images also don't appear in the uploads folder of the site.

    It's my understanding that the image uploader uses http to upload files so this shouldn't be happening.

    I've tested this by uploading an image from my whitelist network and publishing the post. I then disconnect from the whitelist IP and reconnect to another network that isn't whitelisted and go through the same process, this upload fails.

    If anyone could shed any light on this I'd be hugely grateful!

  2. esmi
    Forum Moderator
    Posted 3 years ago #

    It's a firewall issue. Whitelist the other IP.

  3. Dave Wright
    Member
    Posted 3 years ago #

    hmm, no joy. I got the other IP whitelisted and their images still fail.
    I've uploaded from a number of devices all connected to the whitelisted network but when I connect to a different network the uploads fail.
    If you know of any useful links for more details on this esmi I'd really appreciate them.

  4. esmi
    Forum Moderator
    Posted 3 years ago #

    Sorry but there's not a great deal more that I can add. It's obviously an issue with your firewall - not WordPress.

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