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WordPress Logs me out anytime I switch windows/tabs (28 posts)

  1. laurenbersaglio
    Member
    Posted 8 months ago #

    Whenever I am working in my dashboard, wordpress logs me out anytime I switch tabs. For example, if I'm writing a new post, then notice a notification on facebook so switch to that tab, when I return to the wordpress tab, a pop-up appears wanting me to login again.
    This is incredibly frustrating and time consuming because I tend to do a lot of tab-bouncing when creating posts or updating pages etc...
    Any fix? This only started happening within the last 3 months or so.
    Thanks!
    URL: http://vohafrica.com

  2. riversatile
    Member
    Posted 8 months ago #

    Hi,

    I think this issue comes from your web browser.
    Did you try another web browser ?

  3. laurenbersaglio
    Member
    Posted 8 months ago #

    Interesting - I opened it in Firefox and during the short time I tested it (5 minutes) it didn't seem to be doing this as I switched tabs.

    I currently use Google Chrome as my default browser - any idea what settings may be causing this?

    Thanks!

  4. riversatile
    Member
    Posted 8 months ago #

    It could be a Google Chrome extension.

    1. Copy/Paste chrome://extensions/ in the address bar of Google Chrome to view all Google Chrome extension installed in Chrome.
    2. Then disable all of them.
    3. Restart Google Chrome
    4. Open your usual URL in your tabs and see if the issue disapeared.

    If it's still not working, try to uninstall Google Chrome and reinstall Google Chrome by clicking here.
    It could be a virus also.

  5. laurenbersaglio
    Member
    Posted 8 months ago #

    Thanks for the suggestion; however, I have another wordpress site (www.liberonetwork.com) that I work with on a daily basis and it never has this problem. So come to think of it - it can't be a problem with the browser. Or if it is, it has to be some link between Google Chrome and my vohafrica.com site specifically but not between chrome and liberonetwork.com....really strange.
    I will try the extension thing; but that isn't ideal because the reason I've installed the extensions I have is because I need them.
    I will try installing chrome again if I need to.
    But any updated suggestions now that you know it's only the one site that has the problem and not the other?
    Thanks!

  6. laurenbersaglio
    Member
    Posted 8 months ago #

    any other suggestions? It is still having this problem and is becoming increasingly frustrating. I know it is not my browser because my other wordpress sites don't do this...
    thanks!

  7. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    Do you have this problem in other browsers?

  8. justingreerbbi
    Member
    Posted 8 months ago #

    Just curious.. Are you using private browsing for Chrome? I had a similar issue a while back and it was due to private browsing being turned on.

  9. laurenbersaglio
    Member
    Posted 8 months ago #

    Yes - I have the problem with other browsers.

    I am not sure if I am browsing privately or not - I am using Chrome, but like I said, my other wordpress sites don't do this, so it has to be something wrong with this site in particular, correct?

    But I'll take any suggestions I can get!

  10. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    Have you tried deactivating ALL plugins and switching to the default theme to see if any are causing this problem?

  11. laurenbersaglio
    Member
    Posted 8 months ago #

    I have been told in another thread I should also mention my Jetpack Forms no longer work. They were working two days ago, and I even managed to update one form in the last hour, but as soon as I finished updating that one (having changed nothing else about my site) the forms stopped working. I can click "insert" and create the form, but when I click "Save and insert form into post" nothing happens. Literally. Until I either close the window or refresh the tab, losing my work.
    I have now lost 2 of the pre-existing forms on my site and can't replace them.
    If I should post this in another thread, let me know. It's just that in a previous thread I was told the two may be linked.
    Thanks!

  12. laurenbersaglio
    Member
    Posted 8 months ago #

    WPyogi - that is really a last resort to me because I use all of my plugins. Also, if I switch to a default theme, my website will not be presentable if people go to view it.

    If I must do that I will - but even though it seems to be the "first course of action" in this forum, I always view it as one of the last because of the problems it can cause. (also some plugins will lose all their settings if you deactivate).

    I haven't added any new plugins since this problem arose, though (including the new forms problem I just posted about)

  13. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    I realize it's less than ideal, but things like this are really a process of elimination. Plugins should not lose their settings.

    This could also be a hosting or connectivity issue - have you explored that?

  14. laurenbersaglio
    Member
    Posted 8 months ago #

    I use bluehost - perhaps I should contact them?
    I am pretty sure it isn't related to the forms issue because this logout thing has been going on for 2+months now whereas forms just stopped working today.

    What would a "Connectivity issue" mean?

  15. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    What would a "Connectivity issue" mean?

    Your internet connection - i.e. ISP, router, modem, etc. Have you tested this at all in different locations or from different computers?

  16. laurenbersaglio
    Member
    Posted 8 months ago #

    ok I thought maybe you meant that - no it is not connectivity because I just moved and it was doing the same thing at my old place and at my mom's house. Also just got a new computer and it was doing this on the old computer as well.

    Is this an issue others are having or only me?

  17. kmessinger
    Volunteer Moderator
    Posted 8 months ago #

    Check settings, general and make sure WordPress address and site address both have www or no www. They should be the same.

  18. laurenbersaglio
    Member
    Posted 8 months ago #

    I did that and they were both the same "https://vohafrica.com" so I changed BOTH to "https://www.vohafrica.com" and that didn't fix it.

  19. laurenbersaglio
    Member
    Posted 8 months ago #

    It's gotten worse: now instead of giving me a pop-up that says "Session expired, login again no changes will be lost" it takes me from the page I'm editing back to the main login page so I do lose all my changes :/

    (also tried activating the "configure login timeout" plugin as others did, and it didn't fix it).

    Was just on the phone with my hosting company (bluehost) and they were very helpful but it isn't an issue with them/hosting. It is clearly a wordpress problem.

  20. kmessinger
    Volunteer Moderator
    Posted 8 months ago #

  21. kmessinger
    Volunteer Moderator
    Posted 8 months ago #

  22. laurenbersaglio
    Member
    Posted 8 months ago #

    OK - that looks like it may be over my head. I know the basics of managing a wordpress site and css/html customizations, but that seems a bit more complex. Any simplification would be helpful! Including where to edit those files (would I do that using wordpress or bluehost?)

    Also, I am meant to update my theme and my theme company said I will lose ALL my customizations when I do so and will have to start from scratch again (I know....) so if I change this now, does that mean it will just revert to the problem after updating the theme? Is it possible it's a theme issue? (though I've had this theme for over a year and this problem is only 2 months old)
    thanks!

  23. kmessinger
    Volunteer Moderator
    Posted 8 months ago #

    As WPyogi explained, the basic debug is plugins and switching themes. It would effect your site for just a minute or two. Without that we are just guessing.

    Try this. In the wp-config.php file right after the <?php add this line define('COOKIE_DOMAIN', 'https://www.vohafrica.com');
    Save a copy of the original file.

    Also, I am meant to update my theme and my theme company said I will lose ALL my customizations when I do so and will have to start from scratch again

    Wow, you really need a new theme. That is ridiculous.

  24. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    Also, I am meant to update my theme and my theme company said I will lose ALL my customizations when I do so and will have to start from scratch again

    What theme is that? Have you modified theme files? You should not do that - except using a child theme - http://codex.wordpress.org/Child_Themes ; Theme settings and options set in the Dashboard should not be lost.

  25. laurenbersaglio
    Member
    Posted 8 months ago #

    OK - I will try doing that tomorrow to get to the bottom of it - thanks.

    It is the "nonprofit" theme by Organic themes - yes I am not impressed. They didn't even notify me about the update until I inquired becuase of an issue I was having. AND they don't let you update through wordpress, you have to download the files then upload them from scratch and start all over with your customizations. Is this typical? It's not how my other sites/themes work...

    It has to do with the fact I didn't create a child theme as WPyogi mentioned - i was never told not to modify files, anytime I inquired about customizing appearance and functions etc... I was just told to apply to user.css or header.css etc...within wordpress and no one ever mentioned I should be doing this via a child theme - you live and you learn I guess. I did find the thing that explaind how to create a child theme, so I will give it a go ...but will literally have to rebuild the site from scratch (unless there is another way?) so I may just stick with the old version of the theme for now even though it isn't "recommended"

  26. laurenbersaglio
    Member
    Posted 3 weeks ago #

    This issue is still not resolved... Interestingly, I am using Safari now and WordPress logs me out every time I switch tabs (which is frustrating if I'm updating a page and want to view the preview for example).

    However, when I tested in Google Chrome, the issue didn't happen (the opposite of what was happening when I originally posted on this forum). I am using a new computer that is the only thing that has changed.

    Any suggestions? I've tried deleting cookies but that didn't seem to work. Or at least it worked for a little while but tonight the problem has returned.

    I don't think it's a plugin because then assumingly it would also have the same problem in Chrome?

    Help! :)

  27. laurenbersaglio
    Member
    Posted 1 week ago #

    Any help on this? The problem is persisting and I've confirmed it is not my theme. I don't have any plugins that are different than my other site and my other site doesn't have this issue.

    I also can't really disable all my plugins because not only would I loose many of my saved settings, but it would also leave my site useless while I test it.

    I do believe this is a WordPress issue - other forums talking about this have discovered the same thing. They've tried everything and the only result is a wordpress update is glitched.

    Any help would be appreciated because this makes me want to rip my hair out!

  28. kmessinger
    Volunteer Moderator
    Posted 1 week ago #

    You have used http and https in different locations. It should most likely be http. I think that may be causing the problem.

    This is an error report from your facebook plugin.

    Given URL is not allowed by the Application configuration.: One or more of the given URLs is not allowed by the App's settings. It must match the Website URL or Canvas URL, or the domain must be a subdomain of one of the App's domains. ping?client_id=246727095428680&domain=vohafrica.com&origin=1&redirect_uri=http%3A%2F%2Fstatic.ak.fa…:1

    Bluehost charges have a ssl that uses just your domain name. Are you paying for that?

    This issue will never be resolved unless you are willing to debug on your end. It is not a WordPress problem. WordPress has been downloaded 29,475,891 times. Set up a subdomain and install WordPress on it (like test.www.vohafrica.com) and see if the problem is still there with the Twenty Fourteen theme.

    For support of your commercial theme, please go to the vendors official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it's important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product's vendors. The vendors are responsible for supporting their commercial product.

    I am sorry you are having trouble. I know from experience how frustrating this can be.

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