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WordPress Dashboard Not Showing Properly (6 posts)

  1. JennyV_1185
    Member
    Posted 2 years ago #

    Hello all, first thanks for taking the time to answer this question. I'm by no means an expert in wordpress - so if this is an already answered question, my apologies, but I can not seem to find my issue answered anywhere in the forums.

    I installed a fresh run of the latest release of WP 3.3.2 for a friend on her networksolutions.com hosted site. I uploaded via FTP, went through the install and all seemed to work fine. That is, until I logged in. Once logged into the WP admin dashboard page - The left sidebar does not show any of the options that it normally does in my own dashboard. There are no pages drop down, no theme options, no plugins or widget drop downs. I can not even upload or install a theme. I've uninstalled and reinstalled the entire wordpress package multiple times to no avail.

    Not sure, if there is code that is incorrect in any of the directories, but any help would be appreciated. Here is a link to what the dashboard I am having trouble with looks like: http://i712.photobucket.com/albums/ww121/JennyV_1185/Picture5.png

    The website is vanessasartofbeauty.com

    Here is a link of what I am assuming dashboard should look like:http://i712.photobucket.com/albums/ww121/JennyV_1185/Picture6.png

    Any help would make my life complete :) This site has been the bain of my existence for the last 3 days and I'm at my wits end....Even if I am doing the silliest thing and I am completely dense and missing something, I'd just like to know :)

    Again, thank you for your patience with me and your help!
    Take Care,
    Jen

  2. ClaytonJames
    Member
    Posted 2 years ago #

    i712.photobucket.com/albums/ww121/JennyV_1185/Picture5.png

    The 'Vanessa' account appears to be logged in as a subscriber, not an administrator.

  3. JennyV_1185
    Member
    Posted 2 years ago #

    Thanks Clayton! Could they have somehow deleted the admin user in the database by accident? This site was set up before me and I came in on the back end to try and fix things..Is there anyway I can reset the administrator user and pass?

  4. ClaytonJames
    Member
    Posted 2 years ago #

    Could they have somehow deleted the admin user in the database by accident?

    I don't think so. I just checked the site and I'm pretty confident that the "admin" user name probably still exists. You also don't have a front page at the moment. /wp-admin works, but it looks like you have a theme issue or something going on. Just a blank page at the moment.

    Is there anyway I can reset the administrator user and pass?

    There sure is. The info in this article will give you a couple of different ways to do that. You should read it carefully, and then choose the method that works best for you. Resetting Your Password

  5. JennyV_1185
    Member
    Posted 2 years ago #

    Figured it out! You were right, they just never gave her the proper admin logins! I was able to see the login credentials and we are all set. Thanks again for your patience and help!!!!

  6. ClaytonJames
    Member
    Posted 2 years ago #

    You're welcome!

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