WordPress Dashboard doesn't work

  • Resolved thats-design

    (@thats-design)


    10 years, 2 months ago

    Hi , I can’t reach my WordPress dashboard this morning . I have a 404 error when i go to the link:
    eventplusagency.com/wp-admin

    Is there any advice ffor me please?
    Thank you so much

Viewing 15 replies - 1 through 15 (of 15 total)
  • Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    10 years, 2 months ago

    http://eventplusagency.com/wp-login.php has a redirect loop.

    Did you change your .htaccess or install a new plugin?

    Thread Starter thats-design

    (@thats-design)

    10 years, 2 months ago

    hi , i’ve only installed the last version of wordpress via godaddy. When i’ve got this problem i’ ve downgrade to the 3.8 again.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    10 years, 2 months ago

    Did you change your .htaccess or install a new plugin?

    Please answer this as a yes or no 🙂

    Thread Starter thats-design

    (@thats-design)

    10 years, 2 months ago

    i’ve installed the w3total cash 🙂 YES:)

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    10 years, 2 months ago

    i’ve installed the w3total cash 🙂 YES:)

    Remove it.

    Thread Starter thats-design

    (@thats-design)

    10 years, 2 months ago

    I’ve removed it and always the same pb!
    here is my Htaccess

    AddType x-mapp-php5 .php

    # BEGIN WordPress

    RewriteEngine On
    RewriteBase /
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]

    # END WordPress

    # BEGIN wtwp_cache
    <IfModule mod_mime.c>

    # Text
    AddType text/css .css
    AddType application/x-javascript .js
    AddType text/html .html .htm
    AddType text/richtext .rtf .rtx
    AddType text/plain .txt
    AddType text/xml .xml

    # Image
    AddType image/gif .gif
    AddType image/x-icon .ico
    AddType image/jpeg .jpg .jpeg .jpe
    AddType image/png .png
    AddType image/svg+xml .svg .svgz

    # Video
    AddType video/asf .asf .asx .wax .wmv .wmx
    AddType video/avi .avi
    AddType video/quicktime .mov .qt
    AddType video/mp4 .mp4 .m4v
    AddType video/mpeg .mpeg .mpg .mpe

    # PDF
    AddType application/pdf .pdf

    # Flash
    AddType application/x-shockwave-flash .swf

    # Font
    AddType application/x-font-ttf .ttf .ttc
    AddType application/vnd.ms-fontobject .eot
    AddType application/x-font-otf .otf

    # Audio
    AddType audio/mpeg .mp3 .m4a
    AddType audio/ogg .ogg
    AddType audio/wav .wav
    AddType audio/wma .wma

    # Zip/Tar
    AddType application/x-tar .tar
    AddType application/x-gzip .gz .gzip
    AddType application/zip .zip
    </IfModule>

    <IfModule mod_expires.c>
    ExpiresActive On

    # Text
    ExpiresByType text/css A31536000
    ExpiresByType application/x-javascript A31536000
    ExpiresByType text/html A3600
    ExpiresByType text/richtext A3600
    ExpiresByType text/plain A3600
    ExpiresByType text/xml A3600

    # Image
    ExpiresByType image/gif A31536000
    ExpiresByType image/x-icon A31536000
    ExpiresByType image/jpeg A31536000
    ExpiresByType image/png A31536000
    ExpiresByType image/svg+xml A31536000

    # Video
    ExpiresByType video/asf A31536000
    ExpiresByType video/avi A31536000
    ExpiresByType video/quicktime A31536000
    ExpiresByType video/mp4 A31536000
    ExpiresByType video/mpeg A31536000

    # PDF
    ExpiresByType application/pdf A31536000

    # Flash
    ExpiresByType application/x-shockwave-flash A31536000

    # Font
    ExpiresByType application/x-font-ttf A31536000
    ExpiresByType application/vnd.ms-fontobject A31536000
    ExpiresByType application/x-font-otf A31536000

    # Audio
    ExpiresByType audio/mpeg A31536000
    ExpiresByType audio/ogg A31536000
    ExpiresByType audio/wav A31536000
    ExpiresByType audio/wma A31536000

    # Zip/Tar
    ExpiresByType application/x-tar A31536000
    ExpiresByType application/x-gzip A31536000
    ExpiresByType application/zip A31536000
    </IfModule>
    <FilesMatch “\.(?i:css|js|htm|html|rtf|rtx|txt|xml|gif|ico|jpg|jpeg|jpe|png|svg|svgz|asf|asx|wax|wmv|wmx|avi|mov|qt|mp4|m4v|mpeg|mpg|mpe|pdf|swf|ttf|ttc|eot|otf|mp3|m4a|ogg|wav|wma|tar|gz|gzip|zip)$”>
    <IfModule mod_headers.c>
    Header set Pragma “public”
    Header append Cache-Control “public, must-revalidate, proxy-revalidate”
    Header unset ETag
    </IfModule>
    </FilesMatch>
    <FilesMatch “\.(?i:css|js|gif|ico|jpg|jpeg|jpe|png|pdf|swf|ttf|ttc|eot|otf)$”>
    <IfModule mod_headers.c>
    Header unset Set-Cookie
    </IfModule>
    </FilesMatch>
    # END wtwp_cache

    # BEGIN wtwp_security
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^wp-admin/includes/ – [F,L]
    RewriteRule !^wp-includes/ – [S=3]
    RewriteRule ^wp-includes/[^/]+\.php$ – [F,L]
    RewriteRule ^wp-includes/js/tinymce/langs/.+\.php – [F,L]
    RewriteRule ^wp-includes/theme-compat/ – [F,L]
    </IfModule>
    <Files “wp-config.php”>
    Order allow,deny
    Deny from all
    </Files>
    Options -Indexes
    # END wtwp_security

    Thread Starter thats-design

    (@thats-design)

    10 years, 2 months ago

    Hey , Omg!when i wanted to reinstall my wordpress , I’ve deleted my database accidently in my phpadmin , but i still have the backupfile ! I don’t know how to restore it as I don’t find the database nameon my phpadmin anymore ! I have created a new one and restored the db backup but the site still doesn’t work
    My hosting provider answer always in two or three days ! i’m dead!

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    10 years, 2 months ago

    wtwp_cache – Remove THAT from the htaccess. Make it JUST the normal WP one.

    And why did you reinstall WP? No one told you to do that.

    Thread Starter thats-design

    (@thats-design)

    10 years, 2 months ago

    Hi , my hosting provider did ! but now I fixed the database backup ! I’ve removed the wpwp_cache too and no results 🙁 maybe i have a poblem on my login file on Wp_config.php

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    10 years, 2 months ago

    Kick your hosting provider and tell them DO NOT DELETE MY FILES WITHOUT ASKING ME FIRST.

    Seriously. NEVER DO THAT. I speak as an employee at a hosting company. If we did that, I would be writing up the tech and sitting them down for a lecture.

    Clean out the .htaccess to just standard WP:

    AddType x-mapp-php5 .php

# BEGIN WordPress

RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]

# END WordPress

    NOW go to domain.com/wp-admin/network/setup.php

    COPY the .htaccess there and REPLACE the one you have with that one. REPLACE is the key word 🙂 You didn’t do that. I know because your .htaccess is wrong 😉

    Thread Starter thats-design

    (@thats-design)

    10 years, 2 months ago

    😉 my provider didn’t reinstalled it 🙂 he did tell me to reinstall ! Here is our conversion to learn more about the case . BVut i didn’t reinstall wp neither 😉 so here I am 🙂 I have cleaned the htacces like you told me to do , but when i go to domain.com/wp-admin/network/setup.php I still have a 404 error ( redirected loop)
    What can I do ?
    THANK YOU SO MUCH :)NORA

    Coversation between my hosting an I :

    Inbox | Delete | Reply Resolved
    GoDaddy Support
    2/4/2014
    9:44 pm
    Hello Nora,

    I am sorry to hear that the update has cause so much frustration. WordPress is always doing updates to keep up with security. From what I could see and what you have told me it seems that the actual login file is missing.

    The easiest way to fix this is to reload your wordpress application from scratch. BEFORE you do that you need to back up the database and your content otherwise your site will be lost. Below is a link that will give you the steps needed to back up and restore your wordpress and database.

    http://support.godaddy.com/help/article/6117/moving-your-wordpress-site-to-us-from-another-host

    Once you back up the site and database then you uninstall the application through the hosting control center this take about 5-10 minutes. Once deleted then install a new wordpress. Using the steps to restore this will get your site back and you will be able log in to make updates!

    If you have any questions feel free to let us know since we are here 24/7 via phone 480-505-8877 or through email by visiting support.godaddy.com.

    Thank you,

    Jason W.
    NORA ACHAB
    2/4/2014
    2:29 am

    Hi ,
    Since i updgraded to wordpress 3.8.1 via godaddy app I lost my acces to the WP-admin
    http://eventplusagency.com/wp-login.php has a redirect loop.
    i’ve downgraded again to 3.8 but did work yet ! how can I acces to my Dashboard plese? can you see what’s happening on my site please?

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    10 years, 2 months ago

    I’ve seen multiple people have issues with GoDaddy’s install (app) of WP and Multisite.

    Is wp-login.php on your server?

    Have you looked at your error log to see if PHP is throwing errors?

    At this point, you need to turn of ALL plugins by renaming the plugins folder to plugins-off

    Thread Starter thats-design

    (@thats-design)

    10 years, 2 months ago

    hi , i don’t find the wp-login.php . Now i see what do you mean. How can i create one? (if its possible)
    Where can i find the error log ( sorry i’m newbie)
    I renamed the pluggins folder to pluggins-off

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    10 years, 2 months ago

    Go to https://wordpress.org/download/

    Download WordPress.

    Unzip the folder. Copy the files to your server via FTP.

    If you don’t know how to do THAT, point your webhost here and tell them you need help with this.

    Thread Starter thats-design

    (@thats-design)

    10 years, 2 months ago

    Thans you so much Mika ! You’re so talented ! Everything is fine now ! I followed you’re steps and it WORKS !( WP-login was missing and i loaded it on my server via FTP )

    I was a little bit anxious about reloading WP and loosing my website 🙁
    I learned a lot too! So keep on doing this crazy job here miss:)
    Have a good day!
    Nora

Viewing 15 replies - 1 through 15 (of 15 total)
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