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WordPress connects to an external server? Cryptic message from host (6 posts)

  1. Joannie
    Member
    Posted 6 years ago #

    I'm having problems uploading images to my wordpress site, on uploading images in the Write post sceen, the image fails to upload and the following error is displayed. "Failed to write file to disk. Back to Image Uploading"
    I've checked permissions and there's enough space on the server, but a support topic in this forum suggested it might be a host problem. I emailed my host and received the following reply:

    Thank you for your email.

    Our engineers have stated that there is an issue with wordpress as it trying to connect to an external server, we cannot allow this access unless you can provide the address where wordpress is trying to connect tpthen we may be able to allow this to passed through our firewall.

    If you need any further help please let us know.

    Is this true? It sounds unlikely to me, unless it means the computer I'm uploading from.

    Needless to say this worked fine and stopped working without warning a couple of months ago. I didn't change anything at the time that I can think of.

    Thanks in advance for your help,

    Joanna

  2. whooami
    Member
    Posted 6 years ago #

    thats crap. the temporary location for uploads via PHP is determined by a setting inside a php.ini. If you arent using a special php.ini then thats all determined by them -- and BY DEFAULT, uploads via PHP go into /tmp

    Again, unless you are attempting to override that default setting in your own php.ini then theyre the ones with the issue.

  3. Joannie
    Member
    Posted 6 years ago #

    I thought so, although I'm glad to hear you say that.

    What do you suggest I try?

  4. whooami
    Member
    Posted 6 years ago #

    see if you can use your own php.ini ... and define it differently.. thats where I would start. Or call em and tell em theyre full of crap :P

  5. Samuel Wood (Otto)
    Tech Ninja
    Posted 6 years ago #

    WordPress connects to lots of external servers, for various reasons. But uploading files using the inline uploader is *not* one of those reasons.

    And I'd switch hosts after getting an email like that. But then I'm picky. :)

  6. Joannie
    Member
    Posted 6 years ago #

    Or call em and tell em theyre full of crap :P

    And I'd switch hosts after getting an email like that. But then I'm picky. :)

    That's my feeling too, but sadly I run the site on behalf of my church, who pay for the hosting in advance, and I'm not sure I can convince them to switch. But I might.
    I'm going to see if a plugin like Photopress will work. Quick fix but ugly. Thanks for your help, anyway :)

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