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WordPress 3.9 TOTAL FAILURE (25 posts)

  1. DebbieTink
    Member
    Posted 2 months ago #

    Installed the upgrade version 3.9 and I've had nothing but PROBLEMS. Deleted it and all files, 3 times now, reinstalled and still having the same issues. On any browser, the media button, screen options button, editing do not work. I have all functions UNTIL I update the page or post and then 'pouf' it's all gone, no editing options and the buttons do not work. I've disabled ALL plugins, still same issue. Spent hours on the phone with my hosting company, BlueHost. My site has been down now for a week. I also have 4 other sites that run WP and were upgraded to 3.9 and are doing fine. But my fresh install of 3.9 does not work. HELP. With all the installation problems with this version it seems that there should be a fix by WordPress available. Again, another fresh install and in uploading a new theme I receive this error: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.

    Needless, to say I am more than frustrated. The other sites I have are working fine with the same exact theme and plugins. My plugins are all deactivated and a fresh install of 3.9 and again.... problems.

    Help, please.

    I found this answer on another post:

    Try re-uploading all files & folders - except the root wp-config.php & .htaccess files - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.
    But I do not know how to accomplish a re-upload without including the files mentioned.

    I also found this solution:

    Looks like I've just sorted it. I followed the instructions in step 2 on the page below and it looks much much better. Just had to enable script de-bug in the wp-config.php
    http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

    I completed it and I'm still having the same error in even trying to upload a theme:
    An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.

  2. esmi
    Forum Moderator
    Posted 2 months ago #

    I found this answer on another post

    And did you try that suggestion?

  3. kulwant2home
    Member
    Posted 2 months ago #

    It would be a better idea if you try to backup with the files that you have before you updated and then again try to update

  4. esmi
    Forum Moderator
    Posted 2 months ago #

    How would that help? You shouldn't be using files from one version of WordPress with a database from another. That's just asking for trouble.

  5. kulwant2home
    Member
    Posted 2 months ago #

    I mean all files including core wordpress files .

  6. esmi
    Forum Moderator
    Posted 2 months ago #

    You shouldn't be using files from one version of WordPress with a database from another

  7. kulwant2home
    Member
    Posted 2 months ago #

    We can upload root directory backup and database backup . That's the way to recover using a backup if some problem occurs . And then create a user to link install to the backup files with all permissions granted

  8. esmi
    Forum Moderator
    Posted 2 months ago #

    There's really no need to carry out a database restore at this stage. Better to try some very basic troubleshooting steps first.

  9. DebbieTink
    Member
    Posted 2 months ago #

    @esmi,
    I previously installed WP from the CPanel, on my host (Bluehost) through the simple script. Is it best, at this point, to uninstall WP from there and then install from WordPress itself?

    Am I understanding that correctly?

  10. esmi
    Forum Moderator
    Posted 2 months ago #

    Is it best, at this point, to uninstall WP from there and then install from WordPress itself?

    That depends. How much work have you put into this site already? Would you be prepared to lose it all? How comfortable are you with using FTP or similar?

  11. DebbieTink
    Member
    Posted 2 months ago #

    I have previously deleted my whole site in the attempt to 'fix' things, so it is not a problem to start over again, at this point. I am somewhat comfortable with FTP. I did add the debug script to the the wp-config.php file, that was mentioned above.

    I just would like to be absolutely sure, as I can, what I am doing this time will work! I need it back working correctly!

    Thank for your assistance.

  12. esmi
    Forum Moderator
    Posted 2 months ago #

    Well, before you wipe out all of your work again, let;'s see if we can fix the existing site. Did you try the fresh upload of core files & folders as suggested in the other posts. If so, did you ensure that that you deletes the old copies of files & folders before uploading the new ones. Quite often, just over-writing doesn't work.

  13. DebbieTink
    Member
    Posted 2 months ago #

    I did, uninstall WP & delete all the old files & folders from the File Manager in my CPanel. I waited 24 hours. I then re-installed WP through Simple Scripts on BlueHost. Is this considered a 'fresh upload'?

  14. esmi
    Forum Moderator
    Posted 2 months ago #

    Yes - in theory. But I'd suggest you try another manual upload of the core WordPress files & folders. 1-click installers can be a bit flakey sometimes.

  15. DebbieTink
    Member
    Posted 2 months ago #

    Okay. To be clear, for my own understanding, I will delete WP through the Simple Scripts, then delete the files and folders through the File Manager. Then I will go to WordPress.org to download my file of WordPress. Correct?

  16. esmi
    Forum Moderator
    Posted 2 months ago #

    I will delete WP through the Simple Scripts

    No! Just login to FTP, delete the wp-admin and wp-includes folder plus all of the WordPress files in the root folder except the wp-config.php and .htaccess file (if you have one). Then just replace everything that you have deleted with a new copy from a fresh, unpacked, download of WordPress.

  17. DebbieTink
    Member
    Posted 2 months ago #

    *phew* Thank you!

    I will try this.

    I do have to leave but will complete by tonight and let you know of my success!

    Thanks again.

  18. DebbieTink
    Member
    Posted 2 months ago #

    I have checked the wp-admin, wp-includes & the wp-content files on my FTP and I do not see the wp-config.php or .htaccess files. Strangely, I know I have had them before.

    So, I apologize for being so naive on this installation but ..... I delete all 3 of these files through my FTP, correct?

  19. esmi
    Forum Moderator
    Posted 2 months ago #

    I do not see the wp-config.php or .htaccess files

    The wp-config.php file should be in the root folder of your WordPress install - ie the folder that you originally installed WordPress into. The .htaccess file might be in the same place but it's only there is you have set up custom permalinks. Also some FTP clients tend to hide .htaccess files by default unless they're configured to show all files.

    If you cannot see these two files, don't worry. At the very least, it means that you won't be able to delete theme - which is all you need to be concerned about at this stage.

    I delete all 3 of these files through my FTP, correct?

    The wp-admin folder
    The wp-includes folder
    All files in the root folder that start with wp- except wp-config.php
    And also the xmlrpc.php file.

    I appreciate that this sounds like scary stuff but all you are actually doing is uploading a fresh set of WordPress core files.

  20. DebbieTink
    Member
    Posted 2 months ago #

    Thank you for your patience with me.

    I deleted the wp-admin & wp-includes folders.

    It appears that my root folder is: wp-content and it does not have any files that start with wp or the xmlrpc.php file so I deleted nothing there.

    Am I on target this far?

  21. esmi
    Forum Moderator
    Posted 2 months ago #

    It appears that my root folder is: wp-content

    Your root folder should be one down from that - ie it's the folder than contain wp-content.

    Am I on target this far?

    You're doing great. :-)

  22. DebbieTink
    Member
    Posted 2 months ago #

    I know it's strange but this is what my files in FTP look like:
    public_html
    cgi-bin (empty)
    ficklefig
    keys2successchallenge
    thehydemanor
    wp-content

    my actual site is tinkessentialoils ..... and that is why the FTP files are confusing for me. I finally figured out that the wp-content is my site.

  23. DebbieTink
    Member
    Posted 2 months ago #

    I am now ready, but scared to install WordPress via the FTP. Although, I have nothing to lose at this point.

    Just follow the instructions on the download page?

  24. esmi
    Forum Moderator
    Posted 2 months ago #

    I finally figured out that the wp-content is my site.

    That's strange. What was your site's original url? Something like http://example.com/wp-content/ ?

    Just follow the instructions on the download page?

    You don't have to run the installation process again. WordPress is already installed. You just refreshed its files.

  25. DebbieTink
    Member
    Posted 2 months ago #

    It is strange ... I don't have a folder like the other sites do. Actually, now nothing appears when I try to go to the WP login, at all, I still think that something is messed up in my files with my host. I am going to call them again. Everything should have worked with your help and the other file folders are set up correctly to use WP.... just not my site folders. My url name did change once but they moved all the files into an 'old folder'.

    Any suggestions at this point?

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