WordPress 3.8.2 update has broken my website

  • Resolved Shiftdialog

    (@shiftdialog)


    10 years ago

    My website is broken. I am so distressed, please help me as quickly as possible.

    Here’s the problem:
    • WP did an auto-update from 3.8.1 to 3.8.2, which broke my website (NOT working now: all toggle functionality, some nice design elements, drop downs on main nav, posts not aggregating on home page)
    • I followed advice in the forum to download 3.8.1 again and ftp, replacing all the WP files. That did not restore my website.
    • I then followed @esmi’s instructions to delete all 3.8.1 files except wp content, htaccess and wp-config files and upload replacements from 3.8.2. This has not restored my website.

    I need help with restoring my website to its former 3.8.1 glory.

    Please help help help.
    Thank you
    ShiftDialog

Viewing 15 replies - 1 through 15 (of 28 total)
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  • Thread Starter Shiftdialog

    (@shiftdialog)

    10 years ago

    My website url is http://www.shiftdialog.com/test

    esmi

    (@esmi)

    10 years ago

    And the other steps I suggested:

    – switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    You need to do these before re-uploading the new copy of WP’s core files and re-running the upgrade.

    Thread Starter Shiftdialog

    (@shiftdialog)

    10 years ago

    er…these suggestions weren’t in the previous thread/response to my query.

    I am new to WordPress and am very scared/nervous of all this now. I want to do this properly and understand what I am doing/why. I am quite confused.

    switching to default theme? what will this do to the work i’ve done in my current theme? i don’t understand this instruction.

    reset the plugins folder? to what specs? I don’t understand.
    Can you pls give me clear & complete step-by-step instructions?

    thank you @esmi. I appreciate your patience. I just need step-by-step guidance.

    thank you,
    ShiftDialog

    esmi

    (@esmi)

    10 years ago

    There is no magic bullet in these situations. This is just the start of basic troubleshooting – a process of elimination deliberately designed to locate the root cause as quickly as possible by first removing the most obvious and common culprits via a series of (often) temporary steps.

    Your theme & plugin settings are saved in your database and should be retained for future use.

    Thread Starter Shiftdialog

    (@shiftdialog)

    10 years ago

    couple questions:
    • once i re-upload the 3.8.2 files, do i remove “old” from the theme name? will the website appear in twentytwo (or whatever), instead of my theme?
    • you mentioned “re-running” the upgrade. After I re-upload the 3.8.2. files, do I need to activate or do something specific to “re-run”? or is FTPing all i need to do?

    please let me know and I will get on all this stuff.

    let me know – thx-thx
    sd

    esmi

    (@esmi)

    10 years ago

    once i re-upload the 3.8.2 files, do i remove “old” from the theme name?

    Initially, no. Leave the default theme active.

    will the website appear in twentytwo (or whatever), instead of my theme?

    Yes – your site will be using the 2014 theme.

    do I need to activate or do something specific to “re-run”?

    In your browser navigate to http://your_domain/wp-admin/upgrade.php

    Thread Starter Shiftdialog

    (@shiftdialog)

    10 years ago

    okay i will do this now. please stand by/stay with me, Esmi…be right back in 10 mins or so.

    Thread Starter Shiftdialog

    (@shiftdialog)

    10 years ago

    Hi @esmi,

    All done. Now, my web url is a blank white page. All info is missing.

    When I went to upgrade (http://your_domain/wp-admin/upgrade.php), the WP page said there was nothing to upgrade.

    What now?
    sd

    esmi

    (@esmi)

    10 years ago

    Try checking your site’s error logs for a more specific error message. Your hosts should be able to help you accessing your site’s error logs.

    Thread Starter Shiftdialog

    (@shiftdialog)

    10 years ago

    The only message I am getting in my cpanel, error log is

    • file does not exist (for my favicon), and
    • file does not exist…public_html/robots.txt

    Nothing else.

    Does this make sense?

    Thread Starter Shiftdialog

    (@shiftdialog)

    10 years ago

    interestingly, my WP dashboard says that my site is running my purchased theme, not the default.

    is this a clue?

    (I did rename my theme folder to “themename-old” in FTP.)

    esmi

    (@esmi)

    10 years ago

    Site url?

    Thread Starter Shiftdialog

    (@shiftdialog)

    10 years ago

    http://www.shiftdialog.com/test

    esmi

    (@esmi)

    10 years ago

    Try checking your site’s error logs for a more specific error message. Your hosts should be able to help you accessing your site’s error logs.

    Thread Starter Shiftdialog

    (@shiftdialog)

    10 years ago

    you mean besides the error log info i already got from my cpanel?
    • file does not exist (for my favicon), and
    • file does not exist…public_html/robots.txt

    That’s going to take a day or two.

    Really?

Viewing 15 replies - 1 through 15 (of 28 total)
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