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[resolved] WordPress 3.8, Godaddy, connection lost/reset error when posting large pages. (8 posts)

  1. Julie23
    Member
    Posted 7 months ago #

    After wordpress 3.8 upgrade all is working fine, exept I can not post or update large pages on wordpress. Connection lost/reset error. It is not a browse, cache or plugin problem.

    ------------
    The connection was reset The connection to the server was reset while the page loads. The site could be temporarily unavailable or too busy. Please try again later; If you are unable to load any pages, check the network connection on your computer; If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
    ------------

    I suggest them the solution below afer searching on google and many tests on my wordpress blog, and is is working! Whitelisted my IP address in modsecurity rules on the server.

    ---------------
    Support Staff Response
    Dear ***, Thank you for contacting Hosting Support regarding ***.com. I understand you were seeing connection reset errors when posting. We have confirmed this problem is due to modsecurity rules in place to protect the server and websites from automated attacks. The error and apache access logs won't show this issue but our admins have confirmed it and whitelisted your IP address ***. Please contact us if you have any further issues. Regards, ***. Advanced Hosting Support
    ---------------

    I hope it will help many others peoples :)

  2. dianaascher
    Member
    Posted 3 months ago #

    Thank you very much for sharing this correspondence!

  3. Rose Strang
    Member
    Posted 2 months ago #

    hi,

    I don't know how to Whitelist my IP address in modsecurity rules on the server. Can you explain? I have the same issue - 'Server connection was lost'

  4. Andrew
    Forum Moderator
    Posted 2 months ago #

    See if you can contact your hosting providers about this.

  5. Rose Strang
    Member
    Posted 2 months ago #

    Hi, my wordpress site is still down. As far as I know the hosting provider is wordpress.com. I cannot find any way to contact them.
    I've also been told that that is not likely to be the problem

    It's quite urgent that I fix this problem as my work relies on the blog.
    Can anyone suggest other solutions?

  6. Rose Strang
    Member
    Posted 2 months ago #

    Also my website address is http://rosestrangartworks.wordpress.com/

  7. Also my website address is http://rosestrangartworks.wordpress.com/

    You're posting in the wrong place and need to ask in the correct forum.

    http://en.forums.wordpress.com/forum/support

    This forum here is for self-hosted WordPress.ORG software installations.

    This link explains the differences.

    http://en.support.wordpress.com/com-vs-org/

    It's a common misunderstanding. ;)

  8. Rose Strang
    Member
    Posted 2 months ago #

    Ah, I've now posted the issue there
    Many thanks!

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