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WordPress 3.7.1 issues with images (28 posts)

  1. grwiffen
    Member
    Posted 9 months ago #

    Has anyone had issues with the latest u/g of WP where they lose images from all over their sites?

    I have lost a lot of images from my media library, the entry no longer shows the image. Its like the image gets deleted, but the entry stays behind.

    Also, I use a couple of banner plugins, all been working fine, and now they have ALL stopped working after the u/g. Some of the images again have disappeared, but the entries remain. These plugins are WP Bannerize, Bannerize and MAx Banner Ads. None of these now work.

    Any feedback and help here would be great!!

  2. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    A link to your site would be relevant. Have you checked file permissions?

    http://codex.wordpress.org/Changing_File_Permissions

    Have you gone through the troubleshooting steps here:

    http://wordpress.org/support/topic/wordpress-37-master-list?replies=5

  3. grwiffen
    Member
    Posted 9 months ago #

    I have 10 sites which have been affected. All you'll see is a simple site, where it used to be full of images!
    http://www.ecigsdiscountcoupons.com

    Im not getting any error messages on them and I dont know how to change the file permissions.

    I do have access to a file manager thru GoDaddy but it doesnt seem to let me change the permissions. Any ideas?

  4. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    Have you tried deactivating ALL plugins and switching to a default theme?

    Have you asked GoDaddy about this?

  5. grwiffen
    Member
    Posted 9 months ago #

    I have just found it in GD and all seems to be set correctly. To be honest I did not understand the codex page, but all files are read/write/exec to me.
    GD very unhelpful we WP installs - theyre ours!
    I have tried disabling all plugins : no difference
    I will try a diff theme, but Id be surprised as these are from Woo who are extremely good.

  6. grwiffen
    Member
    Posted 9 months ago #

    It seems to be only related to images and things that use images, e.g. plugins, images in posts, images in the library etc

  7. esmi
    Forum Moderator
    Posted 9 months ago #

    as these are from Woo who are extremely good.

    Please test using the default 2013 theme with all plugins deactivated.

  8. grwiffen
    Member
    Posted 9 months ago #

    OK, have tried that no difference
    All the images are the same in the library - half unavailable
    no widget area on the 20-13 so cant try out Bannerize

  9. esmi
    Forum Moderator
    Posted 9 months ago #

    Can you post a link to a publically accessible page that includes one of these "missing" images? Preferably whilst the site is still using the 2013 theme with no active plugins?

  10. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    I see a bunch of images on your site...

  11. grwiffen
    Member
    Posted 9 months ago #

    http://www.ecigsdiscountcoupons.com/

    There are some images here, but not as many as there should be as they have gone from the library.

    The site usually has a sidebar with rotating banners all down it. They have ALL gone as the banner plugins have stopped functioning and many of the images have gone anyway.

    As I said earlier, its whats not there thats the issue

  12. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    Are these images no longer in the media library at all? If so, have you checked if you are out of space? Have you asked GoDaddy about this?

  13. grwiffen
    Member
    Posted 9 months ago #

    They still have an 'entry' but the image is not there. It doesnt show up in the main view, or in the edit screen, so they are not there. My account is very low usage on storage.

    I cant put a picture here, sorry.

  14. esmi
    Forum Moderator
    Posted 9 months ago #

    have you checked if you are out of space?

  15. grwiffen
    Member
    Posted 9 months ago #

    Yes, very low usage on my sites, I am at about 5% usage on my hosting account.

    Has anyone else heard of things like this? I have seen other threads concerning images & the latest update, but not that seems to relate to my own situation.

    Im not sure how to move forwards with all of this. Its bee a week and my sites are basically non-effective at the moment.

  16. esmi
    Forum Moderator
    Posted 9 months ago #

    Have you checked - using FTP - that the relevant images files are actually still in wp-content/uploads?

  17. grwiffen
    Member
    Posted 9 months ago #

    No, but I will do that and let you know.

  18. grwiffen
    Member
    Posted 9 months ago #

    yep, they are all still there.

    A friend of mind who has a number of sites, has had no issues whatsoever, so I dont know what to do next, other than rebuild the entire site, in terms of loading new images everywhere, finding a new plugin that will work .....

  19. Krishna
    Volunteer Moderator
    Posted 9 months ago #

    Look at this report and see if the text there is inserted by you or an intrusion/implant by hackers.

  20. grwiffen
    Member
    Posted 9 months ago #

    Yep, thats my own text, thanks
    I dont know that service, so not sure why it was picking that up.

  21. Krishna
    Volunteer Moderator
    Posted 9 months ago #

    I dont know that service, so not sure why it was picking that up.

    No, they have not done it by themselves. It is a testing tool. So, I just checked your site. That need not be 100% correct. That's why I asked you if that's posted by you.

    WPyogi asked you:

    Have you asked GoDaddy about this?

    Have you contacted your host regarding this problem? There is a real possibility that they must have placed some blocks/server configurations as the type of text that I invited your attention to trigger spam filters.

  22. grwiffen
    Member
    Posted 9 months ago #

    Yes, spoke to them first. As usual with GD, pretty unhelpful.
    They basically said that if it was an WP issue that they dont get involved
    Im going to try them again tonight/over the weekend

  23. grwiffen
    Member
    Posted 9 months ago #

    Hi everyone, a new development

    I just uploaded a new image and I cant see it in the library??

    I have checked the file permissions on the GD hosting site and the file is not there!

    When I go to the URL of the image, as shown in the library, it is actually there, so it seems to be an issue with WP not seeing the files.

    Any ideas please?

  24. grwiffen
    Member
    Posted 9 months ago #

    OK, I have just been through a complete NEW installation of Wpress and re-installed the database from one of my failing sites.
    No change : the library is still not viewable from within Wpress.
    This seems to be a WPress issue, not seeing the files which are there on my hosting account.
    I can access each file if I enter its url into a browser, but Wpress cant access them?
    What has been done to the new version that would turn this off?
    I have been through the links above, but I dont fully understand all thats being said, so I have not been able to get anything extra from there.
    Can anyone help?
    IU cannot get support direct from Wpress, only from this forum and Im now pulling my hair out as this issue doesnt seem to have a resolution. All of my sites have been affected and right now, they are all not working correctly.
    As they generate my income, Im more than a bit concerned right now at what has happenend.
    Is there anyone on this thread from Wpress who can shed some light??
    PLEASE.

  25. grwiffen
    Member
    Posted 9 months ago #

    OK, more news.

    Having spent the last hour or so going through this all with GD, I started to look elsewhere as it wasnt making much sense to me.

    I have found that by using my browser, Firefox, in Safe Mode, they re-appeared, so I have now disabled all plugins and add-ons and that seems to have fixed the issue.

    All very wierd and frustrating to the extreme, but thanks to all on here for your ideas and suggestions.

    Hopefully this will be the end of it.

  26. emmaPp
    Member
    Posted 9 months ago #

    Hi ,
    I run a wordpress 3.7.1 site and I need to add a psd image but everytime I try it says sorry this file type is not permitted for security reasons. Anyone know how I can solve this problem PLEASE. I am very new to wordpress with the site only running for a couple of months so need all the help I can get.

    Many Thanks

  27. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    @emmaPp - you need to start your own thread - please see:

    http://codex.wordpress.org/Forum_Welcome#Where_To_Post

  28. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    @grwiffen - glad to hear things seem to be working for you now.
    BTW -

    cannot get support direct from Wpress

    This is direct support from WordPress.ORG - but everyone here is a volunteer - WordPress.ORG does not have any staff or paid support.

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