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[closed] WordPress 3.3.1 and the missing visual editor (28 posts)

  1. DesktopDog
    Member
    Posted 2 years ago #

    Yes I've read all the other threads yes I've tried all the solutions (restarting, clearing cache, uploading new admin and includes, changing the language file to en.js and of course switching off plugins) and no, none of the above worked even with a fresh hosting account new install with all the above completed.

    I have the same issue on sites that are upgraded to 3.3.1 or sites that are fresh installs of 3.3.1 so I doubt it is an upgrading issue.

    What is even more intriguing though is that this is only happening on my iMac in Safari, Firefox and Chrome, Opera gets a little closer and displays all the visual editor buttons and the text content to be added as white on white. Now if I visit the same sites on my MacBook Pro everything is working, switch to the server and again they are working, ie8 on a windows 7 computer is also displaying the visual editor and I can even get it in Opera on my Android Phone.

    So I have come to the conclusion that it has something during installation that effects the computer the installation is being carried out on. It doesn't just effect the web browser it as it effects all the others on that machine.

    Thankfully I can work round this and have a vague confidence that the client will get to see the admin as it should be with a visual editor.

    But my question is what can I do to clear this, to make the visual editor display correctly on the machine where the site was initially installed, if I only had one computer I would be in real trouble right now.

    Desktop Dog

  2. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    1. Empty your browser cache
    2. Close your browser then re-open it.
    3. Try a different machine

    This is a known jQuery issue with WordPress 3.3 & some browsers (and possibly some servers too). If you continue to have problems despite carrying out all of these steps, try installing & activating
    http://wordpress.org/extend/plugins/use-google-libraries/ to force a true browser flush.

  3. DesktopDog
    Member
    Posted 2 years ago #

    1. Already done it
    2. that too
    3. Have listed the machines it only effects the one where the site was loaded.

    This final fix seems to resolve the problem in Opera but Safari (used for the install), Chrome and Firefox still not working. An interesting problem, I could understand it effecting the browser that was used to install or update the site but not the others on the same machine.

    I will report what happens when the computer is restarted as this may have an overall clearing effect.

  4. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    it only effects the one where the site was loaded.

    As I said, it's a browser issue. Some browsers are caching jQuery despite every attempt at flushing. The browser used to install WP does not seem to be a factor.

  5. DesktopDog
    Member
    Posted 2 years ago #

    OK thanks for confirming what I thought it seemed to be, happy nope I have one browser working on this machine.

  6. Pixel Perfection
    Member
    Posted 2 years ago #

    I have been through all of the above and still am not able to access the visual editor in the following browsers:
    Firefox 9.0.1
    Google Chrome 16.0.912.77
    Internet Explorer 9.0.8112.16421
    Safari 5.1.2

    I have checked on a Windows 7 machine and a MacBook Pro, both don't display the visual editor.
    I have followed ALL of the above and have even rebooted the router but nothing is working. Surely there must be a fix out there somewhere if this is such a known issue?!

  7. itpixie
    Member
    Posted 2 years ago #

    I'm having the same issue -- no visual editor when using MacBook Pro (OS X 10.7.2). I have these browsers:
    Firefox 9.0.1
    Safari 5.1.2
    Chrome 16.0.912.77
    Camino 2.1

    I've tried:
    Flushing cache
    Resetting the browsers
    Installing that "use Google Library" plugin
    Switching over to Twenty Eleven theme

    None of these worked. I have NOT tried deactivating the plugins, because I have too many of them and I really don't feel like messing with them (and messing my site).

    More importantly Visual Editor is working perfectly fine on the same site when I use Windows Vista, Windows 7 AND Android 3.0! So my guess is it has something to do with OS X?

  8. itpixie
    Member
    Posted 2 years ago #

    Not sure what exactly happened, but after updating to Lion 10.7.3 and Firefox 10, the visual editor is back!!!! And I haven't done anything else...

    Visual editor is still not working on Safari or Chrome though...

    So if you're using a Mac, definitely try updating to the latest version, and get the latest version of Firefox if you don't have it already.

  9. daeeyba
    Member
    Posted 2 years ago #

    over the last few days my site has developed problems which began with visual editor and related icons disapperaing and white screen as described above and now has spread to loss of functionality in other areas such as widget menus which I cannot open. I have tried a number of the solutions suggested but nothing works. I am scared to reinstall wordpress with a lower version because of customised plugins and security issues which my hosting provider warned me about. It is not clear if upgrade would really resolve my problem anyway. Has anyone found a better answer to this problem. I really need to find a fix for this as my website is dying before my eyes. Apologies but I am new to this world so do not know etiquette yet and it appears from growing number of reports on net that this is a real problem with 3.3.1

  10. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    Please post a new topic.

  11. Sebaztian
    Member
    Posted 2 years ago #

    Do you guys have any news? Have you been able to resolve your issues and if so how? I'm experiencing the same problems and none of the here mentioned suggestions have helped. I even have no control over the visual editor or it types in white after I completely redo the website. I upload a new WordPress 3.3.1 and use a new database, have no plugins or own themes and it still doesn't work on different copmuters and browsers :(

  12. daeeyba
    Member
    Posted 2 years ago #

    Sebaztian I think it is a javascript problem: Follow link to forum on this question http://wordpress.org/support/topic/admin-screen-not-working?replies=4#post-2612721

  13. Sebaztian
    Member
    Posted 2 years ago #

    Thanks daeeyba. I checked, but it didn't fix it. I'm really surprised there is no particular single solution for a common issue that a lot of people experience with 3.3.1

  14. suzanka
    Member
    Posted 2 years ago #

    I'm having the same issue... this is insane! please someone help.. none of my clients can update their pages, and some homepages have got static when they used to have rotating sliders before! I have contacted my hosting on help with this and am still waiting... any updates would be helpful! all my sites are fresh new installs btw with new databases. I did this after a virus contaminated all the websites on my hosting account... so I am double dissapointed after all this hard work!

  15. tfortuna
    Member
    Posted 2 years ago #

    I am having the same issues with Firefox, Safari & Chrome whereby they will not display the visual tab/editor. I am only having this problem on my Macbook Pro. I installed Opera for the first time on the Macbook Pro and all is good. My other machines, a Mac G5 & a PC running XP are all working fine. My question is: Are the people experiencing these problems all on Macs? If so, have any of you used Cocktail or CleanMyMac recently? I have a suspicion that somehow in the cleanup process the 2 programs could have removed files that are needed by the browsers. Since I am able to access my WordPress sites via other machines and browsers, the problem obviously isn't with WordPress. Thoughts?

  16. itpixie
    Member
    Posted 2 years ago #

    @tfortuna:

    I had the problem with my Macbook Pro, and the update to OSX 10.7.3 and the latest FireFox seemed to have fixed the problem. I still can't see the Visual Editor when I'm using Safari, but since I can use FireFox without issues, I don't really care about it not working in Safari.

    No, I have not used Cocktail or CleanMyMac. If you read my posts up there, you will see how it got fixed for me. I do still have the Google Library plugin active as well. And I am using my own theme (the default WP theme never did anything to fix the issue anyways)

    I too think it has something to do with the Mac version of the browsers. It's probably something to do with how some WordPress codes don't work well with Mac OS (browser) codes.

    Good luck!

  17. tfortuna
    Member
    Posted 2 years ago #

    @itpixie:

    I have done everything possible, all updates, changing themes etc, installed Google Library plugin but none of it works. Bottom line is, after a new install of Opera I can use it instead of the others till someone comes up with a solution. If it was a bug with OSX 10.7.3, then Opera wouldn't work either. Yet you are able to work with Firefox after a fresh install. I tried that, went to the V11 beta and still no good.

    Thanks for posting.

  18. cableghost
    Member
    Posted 2 years ago #

    This issue is not limited to mac's, as I'm having the same issue on my PC (Windows 7 x64). However, it's functioning mine on my iPad.

    As @esmi pointed out, this appears to be an issue with the original install location and jquery.

  19. mobius1ski
    Member
    Posted 2 years ago #

    I had the same problem in both Firefox and Chrome on Mac w/ WP 3.3.1. I installed the Google libraries plugin as Esmi recommended and my problem was solved.

  20. tfortuna
    Member
    Posted 2 years ago #

    @cableghost, @mobius1ski

    Thanks guys. I had done what @esmi had suggested.
    Unfortunately no go.

    I can get by using Opera or my other Mac & PC. Would have loved to come up with a remedy... Wanted to solve it...

  21. antorera
    Member
    Posted 2 years ago #

    I have had a site up for several months working on it fine, only to open it up today and the visual editor is gone and I get the blank screen. The original wp install was on 3.3.1 before I added the theme and this problem happened. I'm on an imac, and it's affecting all browsers. It seems to be okay on PCs.

    So how could this happen suddenly? I haven't added any plugins or changed anything? I didn't do any upgrades?

    I would really hate to have to do a reinstall because it's a very complicated theme...and I'll have to do a major reset of settings again.

    Any thoughts?

    Thanks.

  22. itpixie
    Member
    Posted 2 years ago #

    @antorera,

    Sounds like it might have something to do with your new theme. May be the codes used in the new theme are not compatible with WP 3.3.1 and/or Mac browsers? Have you tried switching to a different theme (like the default WP Twenty Eleven) to see if the problem continues? I would say try that to isolate the issue before completely reinstall the new theme/WP...

  23. tfortuna
    Member
    Posted 2 years ago #

    @antorera,

    If you haven't got Opera as a browser I would suggest downloading it.
    All the solutions suggested in the forum didn't work for me. It's seems a really random problem affecting everyone differently.
    Opera after installation works fine for me, so I use it when on my Macbook pro. All my other Macs & PC have no problem at all. Let me know if Opera solves your problem? Good luck.

  24. tfortuna
    Member
    Posted 2 years ago #

    @antorera,
    I get this error message when I go to your website (FYI):

    Warning: Cannot modify header information - headers already sent by (output started at /home/oneantw1/public_html/index.php(1) : eval()'d code:7) in /home/oneantw1/public_html/wp/wp-includes/pluggable.php on line 866

  25. antorera
    Member
    Posted 2 years ago #

    @Tfortuna,

    Thanks for the info. On top of everything else, a lot of my own sites got hacked by malware and I have been fixing that. It should be okay by now. Maybe you are seeing a cached version that didn't update yet...I'll check it out again as well.

    As for the visual editor problem, I installed ckeditor (even though I have TinyMCE) and it got my text and toolbar back. At least that's a remedy. Ultimately it doesn't matter what system I have when I turn the site over to the client. I don't want this happening to them.

    What really concerns me is that I have to add YET another plugin to make a core wordpress function work. Doesn't make sense to me. This is a problem that has been on the board for more than two years and has cropped up in every version update and upgrade, and I don't understand why it cannot be prioritized and fixed.

  26. cableghost
    Member
    Posted 2 years ago #

    Just thought I would add my two cents...

    I found a few of the solutions to temporarily help, however, the problem reappears, regardless...the Visual Editor section is blank.

    This started occurring after installing 3.3.1; don't think it occurred prior to.

    After doing a complete browser uninstall and reinstall (FF 10.01), now I just need to close the browser and re-open it to regain access to the VE. Though a slight pain, at least its now accessible.

  27. rafaelracing77
    Member
    Posted 2 years ago #

    Never had problems what so ever until i upgaded to 3.3.1. and lost the editor...
    I installed FF 10.02 instead IE9...and surprise surprise.....editor is back!!

  28. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    Please post your own topics.

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