WooCommerce order notification emails not sent

  • belinka15

    (@belinka15)


    10 years, 11 months ago

    Hello everyone!
    I have a site running with WooCommerce and WPML (the site is in English and Slovak). When I updated WooCommerce to 2.0.10 (the current version), for some reason, the WooCommerce notification emails (order receipt, delivery mail etc.) are no sent when placing orders from the Slovak shop page. When place the same order from the English shop page it works perfectly. BUT when I have WooCommerce 2.0.5, everything is o.k. What could cause this problem? Can you please help me??? THANK YOU!

    Other plugins are these versions:
    WooCommerce Multilingual, 2.3.2
    WPML Multilingual CMS, 2.7.1
    WPML String Translation, 1.6.1
    WPML Translation Management, 1.5

    http://wordpress.org/extend/plugins/woocommerce-multilingual/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author David Garcia Watkins

    (@dgwatkins)

    10 years, 11 months ago

    Hi there,

    Its a known bug, it started after 2.0.5 as you mention, due to some new features included in woocommerce.

    We are working to get this fixed in next release.
    Meanwhile you can go back to 2.0.5
    http://downloads.wordpress.org/plugin/woocommerce.2.0.5.zip

    ValeDeOro

    (@valedeoro)

    Automattic Happiness Engineer

    10 years, 5 months ago

    Is this still an issue? I get this message in the email control panel, and emails are not send.

    This template has been overridden by your theme and can be found in: yourtheme/woocommerce/emails/admin-new-order.php.

    Plugin Support Amit Kvint

    (@webifish)

    10 years, 4 months ago

    I am almost sure this is already fixed – do you still have this issue ? can you try updating your WPML (& add-ons) versions and see if that resolves it ?

    Cheers!

    ValeDeOro

    (@valedeoro)

    Automattic Happiness Engineer

    10 years, 4 months ago

    I don’t know how it works now, but apparently Wocommerce Multilingual takes care of it so I only have to figure out where to adjust the texts 🙂

    Bernat Torras (a11n)

    (@bernattorras)

    10 years, 4 months ago

    Hi ValeDeOro,

    By default Woocommerce sends the emails using his default templates, located on “/plugins/woocommerce/templates/emails” but you can override them using other email templates on your theme folder (‘your_theme/woocommerce/emails/’). If Woocommerce is showing you this notification is because you may have custom email templates on your theme.

    You should be able to change all email texts editing each email template and then translating it in WPML>String Translation (If you can’t see your texts you should scan your theme for new strings in WPML>Theme and plugin localizations).

    Hope it helps! 😉

Viewing 5 replies - 1 through 5 (of 5 total)
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