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WooCommerce - excelling eCommerce
Woo commerce not working with IE10 (34 posts)

  1. vinny199
    Member
    Posted 1 year ago #

    The checkout process just "hangs" in IE10 / windows8

    It works on all other browsers, but not with Internet explorer.

    when you click on checkout to go to paypal, the little "wheel" spins on your screen and the page gets stuck and freezes.

    This is quite a majot problem and would like to know if there is a fix on the way?

    thanks

    http://wordpress.org/extend/plugins/woocommerce/

  2. musab_bari
    Member
    Posted 1 year ago #

    Hey, I was wondering if you have this figured out. I have the same problem. Checkout works fine in Chrome and FF, but not in IE10. It works in IE10 compatibility mode.

  3. vinny199
    Member
    Posted 1 year ago #

    No, never did...
    That's pretty bad but can't find a solution. It is strange woocommerce have not addressed that.

  4. jameskoster
    Member
    Plugin Author

    Posted 1 year ago #

    Could you share a link to your site? Not seen any reports of this before.

  5. musab_bari
    Member
    Posted 1 year ago #

    My site is in maintenance mode. I have temporarily made it live. Its
    hajjsolutions.com

    I have tested the checkout in Chrome, FF and IE8, and IE10.
    It works in all except in IE10 normal mode. I have read all the forums available and have tried to fix it my increasing PHP size limit, disabling all plugins and verifying if the short code it correct. I even reset all the settings of IE10.
    I have the exact same issues with a localhost site.

    Let me know when you are done looking at it so I will put it back in maintenance mode.

  6. musab_bari
    Member
    Posted 1 year ago #

    Here is a link to a test site.
    This has a COMPLETELY new installation of WP 3.5.1 and only the Woocommrece 2.0.5 plugin. I have not installed any other plugins and have disabled all other plugins. The theme is the default WP themes.
    I have not changed ANY settings except added a test product.
    I have tested the site and it works in every browser (Chrome, Firefox, Safari IE8, IE10 on Win7)
    Only in IE10 with Windows 8 (in non-compatibility mode), the 'Add to Cart' button in the shop and the bottom of the checkout page doesn't work.

  7. jameskoster
    Member
    Plugin Author

    Posted 1 year ago #

    Hi there,

    I just tested your test site in IE10 on Windows 8 using Browserstack. Seems to work just fine to me? Could you describe exactly what happens?

    Thanks, Jay

  8. vinny199
    Member
    Posted 1 year ago #

    Hi Jay,

    not sure what the other user experiences, but I can tell you that for me, on Windows 8 / IE10, when you checkout and get to the stage where you fill in your customer details register etc. and click "place order", the page just hangs.., you get the little wheel showing in the middle, as if the page is trying to load or something but it just fails to do anything

    evertyhing works perfectly on other browsers and full checkout to payapl works 100%.

    seems the browser is unable to process that page.

  9. musab_bari
    Member
    Posted 1 year ago #

    I have the same problem as vinny199.

    1) On the checkout page everything below the "Your Order" heading is greyed out with the two dots spinning continuously.
    Basically everything in the <div id="order_review"> section.

    2) On the shop page (product archives), if I click the "Add to Cart" button, the checkmark to the right of the button appears, but the no item is added to the cart.

    vinny199, could you see if you also have the second problem.

    Here is a screenshot of the problem and the IE version

    Thanks

  10. KrisV
    Member
    Posted 1 year ago #

    Has anyone found a solution to this problem yet?

  11. vinny199
    Member
    Posted 1 year ago #

    not that I've heard of.. I wonder if it is something woocomerce guys just can't fix. there's never been any feedback on this issue from them as far as I'm aware of.

  12. musab_bari
    Member
    Posted 1 year ago #

    Woocommerce still hasn't fixed the issue. I guess either they gave up or do not care. It's a big drawback for this plugin.

  13. charliezl
    Member
    Posted 1 year ago #

    Hello musab_bari and vinny199, I have just tested the latest woocommerce on IE10. I have installed win7 with IE10, the order takes two times as long as it would on firefox or chrome. A total time of 8 seconds to redirect to order page.

    Chrome is 4 seconds. It works in win7, it must be a win8 problem if this still persists.

  14. vinny199
    Member
    Posted 1 year ago #

    yes, it seems to be a problem with IE10 / Windows 8 combination, whihc in my opinion is a pretty major draw back..

  15. KrisV
    Member
    Posted 1 year ago #

    Yes, the problem is in win8 IE10.
    This unfortunately is the browser a lot of our guests have been using.

  16. musab_bari
    Member
    Posted 1 year ago #

    As I mentioned earlier, it was working for me with IE10/Win7. It's just IE10/Win8. Its not as if the demographic of people using IE10/Win8 is going to decrease, Woocommerce needs to address this issue.

  17. vinny199
    Member
    Posted 1 year ago #

    Are they even reading their own plugin support forum? Or do they only address things if you subscribe to their design templates (for which I have no use) to access their website support forum?

    Surelly, someone must have notified them there too?

  18. charliezl
    Member
    Posted 1 year ago #

    It must be the asynchronous javascript that win8 handles differently, there are posts on google saying the win8/ie10 combination refuses to send AJAX posts. Think this is what is running when a order goes through. It is a known issue MS has to solve.

    Microsoft products...

    Here is the source: http://bugs.jquery.com/ticket/12790

  19. KrisV
    Member
    Posted 1 year ago #

    I suggest we post over there as well to get them to address this issue.

  20. catonpub
    Member
    Posted 1 year ago #

    Hey, I didn't read all the replies but I had the same problem. I the upper right hand corner there is the little wheel next to the star. In that pull down menu click on the F12 Developer tools. Under the Browser Mode IE 10 make sure the compability mode is NOT checked.
    I was having problems with my pull down menus and when I did this everything worked OK.
    Hope this helps.

  21. musab_bari
    Member
    Posted 1 year ago #

    Actually, the checkout works IN compatibility mode and not otherwise. You cant go around telling all your customers to switch on compatibility mode.

  22. CapitalH
    Member
    Posted 1 year ago #

    I have just installed IE 10 on Windows 7, WooCommerce is really buggy on this version of IE, has nothing to do with the OS, The most important thing is that with Ajax add to cart enabled, when you add a product to cart, the little button (added_to_cart) appears, but the cart is still empty, except you move to the single product page and add the product to the cart without ejax functionality.

    On the checkout process while WC tries to ajaxify things it hangs too.
    Just for testing, head over to Themeforest, and check each and every WC themes on IE 10 and you will experience the same problem.

  23. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    Instead of claiming here that we "do not care" or "gave up", you could also have just filed a bug report in our issue tracker, like CapitalH did with #3150 - thank you for that.

    And to all of you people thinking that we are doing it wrong, just read my final comment in that specific issue. As you can see, it's not WooCommerce to blame here, but Microsoft.

  24. IgniteWoo
    Member
    Posted 1 year ago #

    If we're lucky possession and/or use of IE will become against the law in all civilized nations. ;-) What a piece of junk.

  25. svrdesign
    Member
    Posted 1 year ago #

    The IE 10 Ajax issue rocked my socks off when I was well into the development of an online store to sell LED Lights.

    I think I have found a solution which is good enough for me until IE 10 gets it's act together!

    My solution was to copy the following into the <head> </head> section:

    <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE9" >

    You can checkout how this works at the website I used this on at MSBLite: LED Lights.

    Hope this helps!

  26. msuth
    Member
    Posted 1 year ago #

    @svrdesign

    Thanks a lot for your solution! Worked a treat for me!

  27. ktrusak
    Member
    Posted 1 year ago #

    @svrdesign

    Thanks for that, worked for me too! (IE10/Windows8 issue)

  28. cell15
    Member
    Posted 1 year ago #

    Can I be a pain and ask where the <head> </head> section is located?

    Thank you

  29. Kimber254
    Member
    Posted 11 months ago #

    Hi, I tried <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE9" > in the header of the theme. Is that where I'm suppose to put it?

    Thanks

  30. molinnov
    Member
    Posted 11 months ago #

    This plugin fixed most of my issues with IE10 and woocommerce
    http://wordpress.org/plugins/wp-ie-enhancer-and-modernizer/

    The only issue I still have is it won't add a product to shopping cart unless the user is logged in (while this works with firefox and chrome).

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