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[resolved] [closed] Widgets in Dashboard Imoveable - Won't Open (27 posts)

  1. Savvy Sleuth
    Member
    Posted 1 year ago #

    Hi All - first post and hope I do it right.

    SavvySleuth.com is my blog, updated to WP 3.4.2 after this issue came up, hoping it would fix it - it didn't.

    Issue: Widgets within the WP Dashboard won't move, nor those already within the sidebars won't open.

    I contacted my web server and we boosted the memory access - that didn't fix the problem.

    I changed themes to Twenty Ten and still had the problem. Current theme is Magazine Flow.

    Tried reinstalling WP - didn't fix it.

    Deactivated all plug-ins through the dashboard with no luck. Ended up finding info on this board to make a new plugins folder within public_html , WP-content, and plugins. I made an old plugins folder and then a new one. Now the dashboard shows no installed plug-ins, but it does show 1 'drop-in'. When I go to open it I get this error: 403 Permission Denied : You do not have permission for this request /wp-admin/plugins.php?plugin_status=dropins.

    I have deleted W3 Cache php files per another post on this forum, in an attempted fix. It gave me back posting functionality - another issue that came up, and the ability to use the Theme dashboard section - a third issue.

    Despite this, I still cannot move or open widgets. I took a Firebug shot of the Widgets dashboard pastebin.com/b5VZwmsj which I hope it helpful.

    I am a novice at WP and HTML, however I do see W3 in the first line and wonder if that's still the problem.

    Again, changing the theme, uninstalling plugins and increasing the memory to 80 has not solved the issue with the unresponsive dashboard widgets. All the other areas of the dashboard seem OK at present.

    I also tried restoring from back-up from a time before this issue came up, and it didn't fix it.

    I'm sure it's a matter of tweaking, but I'm not sure how to do it.

    Any help would be MUCH appreciated. Thank you!

  2. Your pastbin was very helpful diagnosing your problem.

    Your getting a 403 forbidden error returned on the 2nd load-scripts.php call that loads all the javascript required for the drag and drop stuff to work.

    Your host should be able to fix this if you give them this error

    403 Permission Denied
    
    You do not have permission for this request /wp-admin/load-scripts.php?c=0&load=admin-bar,hoverIntent,common,jquery-color,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable,admin-widgets&ver=3.4.2
  3. Savvy Sleuth
    Member
    Posted 1 year ago #

    Thank you Chris... I'll give that a try. They said I had to come to WP as there was nothing else they could do. Of to rattle their cage now and crossing my fingers!

    Timestamp: 9/23/2012 11:32:11 AM
    Error: [Exception... "Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsISupports.QueryInterface]" nsresult: "0x80004002 (NS_NOINTERFACE)" location: "JS frame :: resource://personas/modules/service.js :: <TOP_LEVEL> :: line 1227" data: no]
    Source File: resource://personas/modules/service.js
    Line: 1227

    was what I just got off the Error Console in Firefox. Should I include that info, or is it the same thing?

  4. Savvy Sleuth
    Member
    Posted 1 year ago #

    Bluehost says the permissions are 'fine', and that this is not the issue.

    Is there anything else I can do or offer to this forum to help diagnose an fix the problem?

  5. Savvy Sleuth
    Member
    Posted 1 year ago #

    I also tried posting to the blog via WP and it seemed to load, but when I checked it in another browser I noted it didn't appear on the blog. Assuming it was a cache issue, I then added WP Super Cache plugin and was told "The pages do not match! Timestamps differ or were not found!" when I ran a test of website. I tried the 'Advanced' tab within that plugin and received: 403 Permission Denied - You do not have permission for this request /wp-admin/options-general.php?page=wpsupercache&tab=settings

    wp-admin seems to be a sticking point. Is there a way to give it a fresh install from a downloaded version of the current WP files? Would this help?

    Thanks!

  6. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    You have a large amount of errors as shown here, http://validator.w3.org/check?verbose=1&uri=http%3a%2f%2fwww.savvysleuth.com%2f

    Check them for any that may be causing the problem. It is hard to debug when other errors might be causing the problem

  7. Savvy Sleuth
    Member
    Posted 1 year ago #

    Thank you for the link.

    I've passed it on to the server's support staff in hopes of a helpful response. Unfortunately I have not a clue where to begin fixing errors as I'm 'savvy' finding deals, but not on fixing code or identifying errors.

    I can see that most of these issues have to do with affiliate links - most of which I simply copy and paste.

    Good to know, but not sure how to do anything with them to fix the Widget - no response issue.

    Forgive my ignorance, but I appreciate the help.

  8. Savvy Sleuth
    Member
    Posted 1 year ago #

    reference to external entity in attribute value ✉
    This is generally the sign of an ampersand that was not properly escaped for inclusion in an attribute, in a href for example. You will need to escape all instances of '&' into '&'.

    Line 206, column 114: reference to external entity in attribute value

    I see a lot of these. I would go to line 206 (in this instance) and replace ALL "&" with"&" - no quotations around it - to repair that error.

    Is that correct?

    document type does not allow element X here; missing one of Y start-tag ✉
    The mentioned element is not allowed to appear in the context in which you've placed it; the other mentioned elements are the only ones that are both allowed there and can contain the element mentioned. This might mean that you need a containing element, or possibly that you've forgotten to close a previous element.

    One possible cause for this message is that you have attempted to put a block-level element (such as "<p>" or "<table>") inside an inline element (such as "", "<span>", or "<font>").

    Line 300, column 101: document type does not allow element "center" here; missing one of "object", "applet", "map", "iframe", "button", "ins", "del" start-tag
    …> <div class="textwidget"><p><center>

    I note that with this error message there are red highlighted parts to indicate where the error is occurring. 'widget' appearing in the error gives me hope. Maybe I'll just start there to see if I unlock the Widget Dashboard.

  9. Savvy Sleuth
    Member
    Posted 1 year ago #

    You do not have permission for this request /wp-admin/load-scripts.php?c=0&load=admin-bar,hoverIntent,common,jquery-color,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable,admin-widgets&ver=3.4.2

    is the element for the widget page.

    Does that tell anyone anything?

    Thanks.

  10. You have a large amount of errors as shown here, http://validator.w3.org/check?verbose=1&uri=http%3a%2f%2fwww.savvysleuth.com%2f

    Check them for any that may be causing the problem. It is hard to debug when other errors might be causing the problem

    @kmessinger,
    This is a basic http request failure and 403 server error. It has nothing to do with html or css validation. Lets stay on topic.

    @Savy Sleuth
    Your host is just refusing to actually investigate the problem. The original error message I gave you is the only thing they need to check.

    Until the root of the problem can be resolved I'm going to give you a work around. Please follow these instructions exactly.

    1. Download and open the file wp-config.php in notebook or a code editor.
    2. Add these lines right above /* That's all, stop editing! Happy Blogging. */
    3. define('SCRIPT_DEBUG', true);
      define('CONCATENATE_SCRIPTS', false);
    4. Save the file and upload it back via ftp replacing the existing wp-config.php with new one you just added the two lines to.

    This will fix your dashboard widget problem.

    I am working directly with Bluehost to find out what is causing this.

    Click this link to see how the server is returning the error.

    Unless it relates to 403 errors on load-scripts.php please do not post into this thread. It is only causing more confusion for the user.

  11. bhpress
    Member
    Posted 1 year ago #

    @Chris Where is it that you got the 403 information? I have been trying to look at this to offer my advice, especially since I host all of my sites with Bluehost. I can't find anything about a 403 in the pastbin. To double check I copied it all into a txt editor and ran a search there as well. Next I checked the site and I am not getting any errors just in case you pulled it from the site itself (figure that is not the case since it is wp-admin that is having the problem).

    If you are getting a 403 error that is all permissions. You simply need to check the files and folders. All folders should be 755 permissions and all php files should be 644. You can check that in the file manager in your cPanel. I hope this helps!

  12. @bhpress,

    The 403 error is only on one of the admin load-scripts.php files. This file combines and minifies the javascript files used in the admin. It loads them via a query string. Each file is accessible individually so it is not a permission error.

  13. Savvy Sleuth
    Member
    Posted 1 year ago #

    Thank you Chris... the widget issue is fixed. Unfortunately I have a few more now.

    I did get a response from Bluehost support (bumped me up a level) and they said:

    Hello,
    I apologize for any troubles you've been having.

    Added this line to your wp-config.php file
    define('CONCATENATE_SCRIPTS', false);

    and it seems to have fixed/resolved the issue.

    Let us know if there is anything further i can assist you with.

    My response:

    Hi,

    First, thank you for your help. More issues... wondering if there's a conflict between WordPress versions ... read on.

    I had trouble logging into WP, but changed the password and got in.

    Current issues:
    1. Attempting to delete spam - get this error.
    403 Permission Denied

    You do not have permission for this request /wp-admin/edit-comments.php?s=&comment_status=spam&pagegen_timestamp=2012-09-24+17%3A52%3A00&_total=14&_per_page=20&_page=1&_ajax_fetch_list_nonce=a67ec4e417&_wp_http_referer=%2Fwp-admin%2Fedit-comments.php%3Fcomment_status%3Dspam&_wpnonce=e1b3b8d113&_wp_http_referer=%2Fwp-admin%2Fedit-comments.php%3Fcomment_status%3Dspam&action=delete&comment_type=&_destroy_nonce=218a0add00&_wp_http_referer=%2Fwp-admin%2Fedit-comments.php%3Fcomment_status%3Dspam&paged=1&delete_comments%5B%5D=824&delete_comments%5B%5D=823&delete_comments%5B%5D=822&delete_comments%5B%5D=821&delete_comments%5B%5D=820&delete_comments%5B%5D=819&delete_comments%5B%5D=818&delete_comments%5B%5D=817&delete_comments%5B%5D=816&delete_comments%5B%5D=815&delete_comments%5B%5D=814&delete_comments%5B%5D=813&delete_comments%5B%5D=812&delete_comments%5B%5D=798&action2=-1&_destroy_nonce=218a0add00&_wp_http_referer=%2Fwp-admin%2Fedit-comments.php%3Fcomment_status%3Dspam

    2. Very common to get these 403 errors with any similar action INCLUDING when attempting to reinstall WordPress through WP dashboard which gives me this error:
    403 Permission Denied

    You do not have permission for this request /wp-admin/about.php?updated

    and I also get 'Permission Denied' when attempting to resolve upgrade issue on Bluehost (see screenshot).

    Note: WP dashboard shows WP 3.4.2 as installed, but Bluehost Cpanel tells me to upgrade and states site is using 3.2.1 . (Screenshot attached.)

    3. Wrote and posted yesterday, but the post doesn't appear on the site.

    4. Went to the page this morning and saw the WP Dashboard toolbar on the site. Clicked it and was taken to WP-Admin, but couldn't log in. Changed password and got in, but still seeing the Dashboard toolbar even when logged out of Dashboard.

    In Chrome I see the Dashboard - and the new post when the http://www.savvysleuth.com loads. In IE and Firefox I see no Dashboard, but I don't see a new post.

    5. In Posts - Quick Edit - Update - get all the text into one skinny line on left within Dashboard. (See screenshot). A first!

    THE GOOD NEWS... the widgets seem to be working.

    6. Attempted to update Menu and received this for the first time...

    Notice: Undefined index: bavotasan_nonce in /home3/savvysle/public_html/wp-content/themes/magazine-flow/functions.php on line 1673

    Notice: Undefined index: bavotasan_nonce in /home3/savvysle/public_html/wp-content/themes/magazine-flow/functions.php on line 1673

    Notice: Undefined index: bavotasan_nonce in /home3/savvysle/public_html/wp-content/themes/magazine-flow/functions.php on line 1673

    Notice: Undefined index: bavotasan_nonce in /home3/savvysle/public_html/wp-content/themes/magazine-flow/functions.php on line 1673

    Notice: Undefined index: bavotasan_nonce in /home3/savvysle/public_html/wp-content/themes/magazine-flow/functions.php on line 1673

    Notice: Undefined index: bavotasan_nonce in /home3/savvysle/public_html/wp-content/themes/magazine-flow/functions.php on line 1673

    Notice: Undefined index: bavotasan_nonce in /home3/savvysle/public_html/wp-content/themes/magazine-flow/functions.php on line 1673

    Notice: Undefined index: bavotasan_nonce in /home3/savvysle/public_html/wp-content/themes/magazine-flow/functions.php on line 1673

    Notice: Undefined index: bavotasan_nonce in /home3/savvysle/public_html/wp-content/themes/magazine-flow/functions.php on line 1673

    Notice: Undefined index: bavotasan_nonce in /home3/savvysle/public_html/wp-content/themes/magazine-flow/functions.php on line 1673

    Admittedly, what was ugly before seems uglier now, but I feel hopeful that resolution is on the horizon - which is more than I felt yesterday.

    I am curious why WP is showing one version in the WP Dashboard and one on Bluehost and why permissions are being denied. It seems like a conflict that once resolved will allow server and WP to play nice once again.

    Again, thank you for any and all help. It all adds to my knowledge base and lets me freak out a little bit less each time these things occur.

  14. Savvy Sleuth
    Member
    Posted 1 year ago #

    Was just told by Bluehost it's a theme update issue. I have the most up to date Magazine Flow theme, and if I change themes the issues still exist. A huge number of 403 errors including:

    403 Permission Denied: You do not have permission for this request /wp-admin/plugins.php?action=delete-selected&checked%5B0%5D=hello.php&plugin_status=all&paged=1&s&_wpnonce=a8661b2393

    when I tried to delete Magazine Flow with the intention to re-install it.

    Also trying to uninstall plugins that I didn't install... they just showed up and getting:

    403 Permission Denied

    You do not have permission for this request /wp-admin/plugins.php?action=delete-selected&checked%5B0%5D=hello.php&plugin_status=all&paged=1&s&_wpnonce=a8661b2393

    Could this be a 'hack' issue? If so... how would I figure that out and fix it?

  15. Savvy Sleuth
    Member
    Posted 1 year ago #

    Just installed Wordfence security plugin after noting plugins were installed that I had not installed.

    Found this:

    Wordfence found the following new issues on "Savvy Sleuth".

    Alert generated at Monday 24th of September 2012 at 12:42:20 PM
    Critical Problems:

    * This file may contain malicious executable code

    Warnings:

    * Unrecognized file in WordPress core directory: wp-admin/.htaccess
    * Unrecognized file in WordPress core directory: wp-admin/error_log

    Now how to fix it... and protect from more?

    I have changed the WP admin password, but i'm sure there's much more to do.

    (Should I start anther thread and close this one as resolved? The widgets work!)

  16. Savvy Sleuth
    Member
    Posted 1 year ago #

  17. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    (Should I start anther thread and close this one as resolved? The widgets work!)

    Actually yes. It will help people that have problems or questions similar to yours.

  18. Savvy Sleuth
    Member
    Posted 1 year ago #

    Thanks... will do.

  19. Savvy Sleuth
    Member
    Posted 1 year ago #

    Thank you for the help!

  20. Wil
    Member
    Posted 1 year ago #

    I just received the same 403 error when upgrading from 3.4.2 to 3.5 on a shared hosting system.

    Adding the line
    define('CONCATENATE_SCRIPTS', false);
    to the wp-config.php resolved this.

  21. Samuel Wood (Otto)
    Tech Ninja
    Posted 1 year ago #

    Lemme guess: At one point you used the BulletProof security plugin?

    Scan down to the bottom of this post, and follow the instructions:
    http://wordpress.org/support/topic/troubleshooting-wordpress-35-master-list?replies=4#post-3547427

  22. crashnburn_in
    Member
    Posted 1 year ago #

    I am on WP 3.5.1 and I had unmoving widgets and it got fixed only by the Google Plugin for WP

  23. photocurio
    Member
    Posted 1 year ago #

    I had this very same issue. I traced the problem to my cache plugin (Super Cache). Disabling the cache fixed it.

  24. esben2112
    Member
    Posted 1 year ago #

    i have the immovable widgets problem with 3.5.1, but i have just installed it, haven't installed any plugins, what can i do to fix this?

  25. nfn8
    Member
    Posted 1 year ago #

    Found the problem plugin -- Widget Logic Visual

  26. dkproductions
    Member
    Posted 1 year ago #

    I have not had this problem until 3.5. I downgraded back to 3.4.2. I just tried 3.5.1 and am still having this problem!!!! This can't be something in everyones site to never have this happen and then have it after upgrading. HELP!!!!! I'm not sure what to do.

  27. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    @dkproductions
    Please start your own post. This one being marked resolved won't get looked at by anyone.

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