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Shareaholic | share buttons & related posts
[resolved] Why doesn't Recommended use my posts' "featured image"? (12 posts)

  1. accozzaglia
    Member
    Posted 1 year ago #

    Great plug-in so far.

    Most of my posts have their own assigned "featured image", but these aren't being used by the Shareaholic Recommended tool. The Recommended tool is instead showing the generic Shareaholic lettermark. What few thumbnail images I am seeing are coming from incidental media embeddings within a post's body (such as a YouTube link).

    Is there a way to direct the Shareaholic plugin to always use the "featured image" of a post?

    Example post

    http://wordpress.org/extend/plugins/sexybookmarks/

  2. scottmatkovich
    Member
    Posted 1 year ago #

    I see from your website that you got them working, may I ask how you did it? I am having the same issue that you described. Thanks!

  3. accozzaglia
    Member
    Posted 12 months ago #

    What I ultimately did was to give up on Shareaholic's "featured post" option and use the WordPress Related Posts plug-in instead:

    http://wordpress.org/extend/plugins/wordpress-23-related-posts-plugin/

    Shareaholic's "featured posts" option is, frankly, not ready for prime time.

  4. Shareaholic
    Member
    Plugin Author

    Posted 11 months ago #

    @accozzaglia @scottmatkovich so sorry for this. Over the past few weeks we have been working hard on rolling a number of major improvements across the system. In the process a bug got rolled into a release of the Shareaholic image scraper a few weeks ago - specifically the part that resizes an image. We just discovered it and fixed it. Images should be showing up now. If they are not, please let us know and we can reset the image cache on our end. Again, sincere apologies and thank you so much for sticking by us! We really appreciate it!

    @accozzaglia we would love to "win" you back!!!

  5. scottmatkovich
    Member
    Posted 11 months ago #

    Thanks! I just enabled the recommendations, though no images are showing yet.

  6. Shareaholic
    Member
    Plugin Author

    Posted 11 months ago #

    @scottmatkovich email us your website URL and we can take a look! -- support@shareaholic.com

  7. scottmatkovich
    Member
    Posted 11 months ago #

    No worries, it started working - just needed a little time. Thank you for following up, I appreciate it!

  8. Shareaholic
    Member
    Plugin Author

    Posted 11 months ago #

    @scottmatkovich of course!

  9. jaimejay
    Member
    Posted 8 months ago #

    I am having the same issue. I posted on facebook using shareaholic and the post went through but it's only text. I couldn't find how to adjust the settings to make sure it's posting with the featured image to generate more interest...

    Thanks in advance,
    Jaime

  10. Celeste - Shareaholic
    Member
    Posted 8 months ago #

    Hi Jaime,

    Open one of the posts on your site where our share buttons are present and right-click your mouse. From this menu, select the option to view the page source. Then, perform a 'Find' in your browser menu to locate the following text:

    og:image

    If you find a matching string, visit the Facebook Debugger Tool and input the URL of the post. Look for any open graph errors and check if an image appears in the results. It should match the URL that you saw when you found og:image in your page source.

    By using this form, you are resetting Facebook's cache of your page data and prompting them to scan the page again. If an image is present in the results (without any error notices concerning the size), reopen this post in your browser (or reload the post if you still have it open in another tab) and try sharing again. Does the image appear?

    If it does, you'll need to prompt Facebook to scan other pages of your site to update their cached data by using the Debugger Tool. If this didn't fix the problem when you shared with Facebook, I'll need to take a look at the post you are testing. Thanks!

  11. mandielew
    Member
    Posted 3 months ago #

    I am having a similar issue to that described by @accozzaglia. The standard Shareaholics font, rather than featured images, are showing up in my recommendations as well.

    starling agency

    Is there a resolution for this for Shareaholics? The alternative, WordPress Related Posts, seems to be working for my blog posts, but I would prefer to use Shareaholics feature for my entire site. Thank you for any help.

  12. Celeste - Shareaholic
    Member
    Posted 3 months ago #

    Hi mandielew,

    I ran a reprocessing of the images used in your recommendations. It looks like there were six where an image was not generated, but this has now been fixed. You should see the results on your site within an hour. Make sure you empty all caching before you check.

    Just in case you happen to run into a problem like this again, you can refresh the data we have indexed quite easily from within your plugin settings panel. This article will provide you with more information.

    If you need additional help with the plugin, please feel free to contact us directly by submitting a request through our support center so that we can speak with you one-on-one. Thanks!

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