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ShareThis: Share Buttons and Social Analytics
[resolved] Why are 'Share This' elements loading on my home page after uninstalling? (11 posts)

  1. Tux Kapono
    Member
    Posted 1 year ago #

  2. Tux Kapono
    Member
    Posted 1 year ago #

    Bump.

    It just doesn't seem right to have all the help in the world to try a company's product, but not have any instruction on how to get it off your computer, especially if it's slowing down your website. I would not recommend anyone install this plugin given this unresolved problem.

  3. Tux Kapono
    Member
    Posted 1 year ago #

    Some feedback from ShareThis, though not entirely helpful, and even informing me that there are OTHER ShareThis components on my site that I wasn't aware of, and that they don't really know how to remove either.

    APR 09, 2013 | 09:20PM PDT
    ShareThis Support replied:

    We have checked your website, it seems that the ShareThis code is still present on your site. Below is the code -

    <script type='text/javascript' src='http://w.sharethis.com/button/buttons.js?ver=3.3.1'></script>

    Please remove the above line from your website code, it will solve your issue.
    We have also checked other pages on your WordPress site, it seems that ShareThis Smart Hover bar is implemented and it is also working fine.
    Regards,
    The ShareThis Support Team,

    APR 09, 2013 | 09:35PM PDT
    I replied:

    Thank you for responding. I have two followup questions:

    1. Where is this code (on a WordPress site)?
    <script type='text/javascript' src='http://w.sharethis.com/button/buttons.js?ver=3.3.1'></script>
    2. How do I remove the ShareThis Smart Hover bar?

    On Apr 10, 2013, at 8:52 AM, ShareThis Support wrote:

    1] The code is present in the HTML code of your site. You can ask your web developer expert to remove the code.
    2] To remove the Smart Hoverbar, you will have to remove the complete code from your site's HTML.

    Hope this answers your query.
    Regards,
    The ShareThis Support Team,
    [sig moderated as per the Forum Rules]

  4. Tux Kapono
    Member
    Posted 1 year ago #

    Here's my response to ShareThis.

    1. I'm not about to hire a web developer just to remove a plugin that they didn't install. I installed the plugin, and if I knew I needed a professional to remove it I wouldn't have ever installed it.
    2. How do I remove this Smart Hoverbar you say I have installed? I never knowingly installed it, unless it came attached to this ShareThis plugin, and if so, see #1.

    If anyone can help me remove this incessant code, I would so appreciate this. It's really slowing down our website.

  5. IAmediaworks
    Member
    Posted 1 year ago #

    Is it possible that it's part of the Tachyon theme?

  6. Tux Kapono
    Member
    Posted 1 year ago #

    Thanks for responding. It isn't, and we have other sites using this theme that aren't having this problem, mainly because we didn't install this plugin.

  7. IAmediaworks
    Member
    Posted 1 year ago #

    I can probably help.

  8. Tux Kapono
    Member
    Posted 1 year ago #

    Looks like I'm not the only one, and it doesn't seem to be resolved either: http://forums.dev.sharethis.com/topic.php?id=4494

    I don't see how anyone should install something like this on their site, it's like a virus.

  9. Tux Kapono
    Member
    Posted 1 year ago #

    This is a nightmare, even the ShareThis folks can't fix the problem without getting into coding just to give them access to figure out what the problem is...

    APR 22, 2013 | 06:29AM PDT
    ShareThis Support replied:

    We are unable to view the theme editor option for the WP Account for which you have given us the access. It appears that only a Super-Admin can modify the themes.

    You can refer the link for more info -
    http://wordpress.org/support/topic/multisite-theme-edit

  10. IAmediaworks
    Member
    Posted 1 year ago #

    Yeah - I ran into the same problem when trying to fix it for you - the theme editor option isn't available on your site.

    Which might actually explain the problem - if your site is a child site, the code might be coming from the parent.

  11. Tux Kapono
    Member
    Posted 1 year ago #

    From a developer I hired:

    The issue was in the Floating Configuration on Digg Digg plugin. I have deactivated the Extra Integration with ShareThis.

    Thanks everyone for their help!

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