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Why are posting marked 'resolved' (2 posts)

  1. Jeff Brewer
    Member
    Posted 1 year ago #

    Why are postings marked resolved before they are? Doesn't seem correct to do so just because they have been replied to.

    http://wordpress.org/extend/plugins/business-directory-plugin/

  2. businessdirectoryplugin
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Jeff,

    I mark things "Resolved" on each response for several reasons.
    - Not everyone responds after my last response, so if I waited for everyone to mark it resolved, I may not ever get a response (haha)
    - "Resolved" and "Not Resolved" are my only choices here--ideally, a real support system would have status I could assign like "Pending Fix", "Testing", "Awaiting Customer Response", etc. WordPress doesn't allow for this in their primitive support forum format
    - "Resolved" is my way of saying, "It's been answered...for now". But I *always* check the forum and if someone beside me was the last to respond, I respond again.

    It's not something I would be greatly concerned about--if you need a question answered, I will always answer it. That's a promise. :)

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