We are using iThemes Security at
http://ratheryes.com
and were generally very pleased so far (began using when it was still called Better WP Security and also had a smooth transition, thank you …)
But I seem to actually have the same problem as offthebenchbaseball above – whitelisted IP is saved, but I still can’t log in from the whitelisted IP.
PLUS I cannot find the advice given in
http://wordpress.org/support/topic/no-way-to-unlock-a-person-that-is-banned
where Handoko suggests
(in reply http://wordpress.org/support/topic/no-way-to-unlock-a-person-that-is-banned#post-3964515) to:
Goto menu > Security > View Logs > click Release Lockout.
I cannot find a “release lockout” menu entry anywhere in Logs in iThemes Security.
Please advise!
Thanks
Darragh
Hello, I believe there has since been an update – however, the whitelisting problem still exists. And the awkward thing is that I then need to go via a proxy. Now there is a function whereby I can then tell the plugin to “whitelist for 24 hours” – but that works of course only with the proxy IP which may not even be clever. But when using the standard whitelist, the IP entered there is ignored.
Hello
I had this issue with white listing not working for me because i had this message in settings => “Brute Force Protection” section:
“Is this computer white-listed:no“.
The problem was still there after the last different updates.
Then, few hours ago, going on the DashBoard of the plugin, in “System Information” section then “Plublic IP Address:”, i had my IP in IPv6 format displayed. That was the problem!
The IPv6 was enabled on my Internet Box modem. So i had to inactivated IPv6.
Refreshing the DashBoard, the displayed Ip was correct this time (IPv4 format).
Then going in settings => “Brute Force Protection” section i have now:
“Is this computer white-listed:yes“.
People that have IPv6 enable for their internet connection can have problems using some features with this plugin.
