White Screen While Deactivating Plugins

  • TheJoyfulOrganizer

    (@thejoyfulorganizer)


    9 years, 9 months ago

    Hello,
    To give some background: my site was receiving an error when trying to upload photos in posts. One of the support posts I read stated that it could be a plugin error causing this, and to try deactivating the plugins to see if there was a conflict. That seemed like a pretty simple fix.

    In the process of deactivating them in the admin area, I selected “deactivate” however, the screen went blank as a deactivation was loading. My site as well as wp-admin are in white screen mode, and I have no idea how to bring it back. I do still have FTP access, but no way to login to the admin area to make any changes there. Any help would be greatly appreciated. Many thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • esmi

    (@esmi)

    9 years, 9 months ago

    Try:
    – switching to the default theme automatically by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    Thread Starter TheJoyfulOrganizer

    (@thejoyfulorganizer)

    9 years, 9 months ago

    Thanks for the response. I’ve tried both of those options, and I still do not have access to the site or the wp-admin. Just the white screen.

    One thing I did notice in the ftp back end is that my wp-config file shows 0 bytes, and is blank in text editor. It looks to me that the time stamp on it’s last modification was around when I was trying to deactivate the plugins. Could this be an issue?

    Thanks again!

    esmi

    (@esmi)

    9 years, 9 months ago

    Try checking your site’s error logs for messages. Your hosts should be able to help you accessing your site’s error logs.

    Thread Starter TheJoyfulOrganizer

    (@thejoyfulorganizer)

    9 years, 9 months ago

    That’s my challenge- my site is being hosted by my web developer, and I can’t get a hold of him. I figured I would try to see what I could accomplish here until I can get in touch with him. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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