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White screen showing when trying to access wp-admin (37 posts)

  1. paulreset
    Member
    Posted 3 years ago #

    When trying to go to /wp-admin - I'm just getting a white screen. Manually udpated to 3.2 (from 3.1.4) but still got the same problem. Site seems to be working fine but I can't access admin at all.

    Can anyone help? I tried adding a post about this - but when I tried to add to it, it stated the post was closed??

    Site is at http://www.phuturelabs.com incase that's of any use.

  2. esmi
    Forum Moderator
    Posted 3 years ago #

    Try:
    - switching to the Twenty Ten theme by renaming your current theme's folder in wp-content/themes using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

    - re-running the upgrade manually using wp-admin/upgrade.php.

  3. paulreset
    Member
    Posted 3 years ago #

    Ok thanks - I've tried reuploading all folders apart from content and tried disabling all plugins so guess it's the theme next!

    Will I be able to get that theme back though afterwards as I've made a huge amount of modifications to it. Probably a dumb question.

  4. paulreset
    Member
    Posted 3 years ago #

    Ok dokey tried renaming current theme's folder - and then site just went to the white screen. Not having much luck :(

  5. esmi
    Forum Moderator
    Posted 3 years ago #

    Do you have unedited copies of the Twenty Ten and Twenty Eleven themes in your themes folder?

  6. paulreset
    Member
    Posted 3 years ago #

    Yup - unedited versions of both. Tried uploading totally fresh versions just incase and renaming my current theme. Same thing - just turns the site into the white screen as well as the admin page.

  7. esmi
    Forum Moderator
    Posted 3 years ago #

    Did you re-run the upgrade manually using wp-admin/upgrade.php whilst all plugins were deactivated and your old theme folder was renamed?

  8. paulreset
    Member
    Posted 3 years ago #

    Tried that - but when I go to wp-admin/upgrade.php I just get the white screen though - it won't auto upgrade. I manually upgraded the admin, includes etc but still nothing :(

    Sorry to be a pain. This has me tearing my hair out.

  9. esmi
    Forum Moderator
    Posted 3 years ago #

    What versions of MySQL & PHP are you using?

  10. paulreset
    Member
    Posted 3 years ago #

    I'm not entirely sure - I'm using Dreamhosts though and they're down as one of the "approved" hosts for the latest version of WordPress.

    I'll have a look in the Dreamhost panel and see if I can find out.

  11. paulreset
    Member
    Posted 3 years ago #

    I emailed dreamhost support to ask.
    Thing is though - I hadn't updated WordPress and it was running fine last night - I could access admin panel etc no probs. Not sure what's changed from now until now as I haven't changed anything.

  12. esmi
    Forum Moderator
    Posted 3 years ago #

    The last Dreamhost user I helped today was only running PHP 5.2. Is there an upgrade to PHP 5.3 option?

  13. paulreset
    Member
    Posted 3 years ago #

    Ah checked and I was 5.2!
    Upgraded to 5.3 though and problem remains - tried clearing browser cache incase it was cache'd but to no avail :(

    Sorry again!

  14. paulreset
    Member
    Posted 3 years ago #

    Checked MySQL version and it's higher than 5.0 also.

  15. esmi
    Forum Moderator
    Posted 3 years ago #

    Have you re-run the upgrade manually since moving to PHP 5.3?

  16. paulreset
    Member
    Posted 3 years ago #

    I can't get the upgrade to run at all - but have tried reuploading all the 3.2 files (wp-admin, wp-includes etc) and still getting the white screen. Should I maybe try and upload files from an old WP version?

    Thanks so much for all your help on this - sorry if this is causing you any hassle!

  17. esmi
    Forum Moderator
    Posted 3 years ago #

    Try using wp-admin/upgrade.php

  18. paulreset
    Member
    Posted 3 years ago #

    Just tried that - I just get the white screen :(

  19. esmi
    Forum Moderator
    Posted 3 years ago #

    Do you have a pre-upgrade database backup?

  20. paulreset
    Member
    Posted 3 years ago #

    The SQL database? Yup - it's a month or so old though.

  21. esmi
    Forum Moderator
    Posted 3 years ago #

    Can you:

    1. set up a new database & restore the old backup file
    2. upload a copy of WP 3.1.3 to a sub-folder on your site
    3. manually create a wp-config.php file for the new install that contains the info for the new database

    ??

  22. christopherross
    Member
    Posted 3 years ago #

    @paul, can you see an error file in the wp_admin directory?

    Alternatively, try turning error reporting on via php.ini or .htaccess so that instead of seeing a white screen, you can see the error codes.

  23. esmi
    Forum Moderator
    Posted 3 years ago #

    Oh - there's a thought. What about editing the wp-config.php in your current install and adding define('WP_DEBUG_LOG', true); near the top if the file (after the comment block). That should output errors to a debug.log file in your wp-content folder.

  24. paulreset
    Member
    Posted 3 years ago #

    Thanks everyone - I can't see an error file in the admin directory. I don't have a php.ini file - but I tried adding the debug message to the wp-config file, no debug.log file appeared in the content folder though :(

  25. paulreset
    Member
    Posted 3 years ago #

    Ok dokey I tried turning it on via .htaccess using this code

    php_flag display_errors 1
    php_value error_reporting 8191

    Is this correct? Sorry - I'm a bit clueless about error codes and stuff.

  26. esmi
    Forum Moderator
    Posted 3 years ago #

    Do you have access to error logs on your server?

  27. paulreset
    Member
    Posted 3 years ago #

    Where would they be? I have full FTP access and a web panel. I can't see it anywhere on the web panel though.

  28. esmi
    Forum Moderator
    Posted 3 years ago #

    Try asking your hosts.

  29. paulreset
    Member
    Posted 3 years ago #

    Will do thanks - I emailed in a support ticket yesterday and I'll try and speak to someone tonight and find out if I can access the error logs.

  30. paulreset
    Member
    Posted 3 years ago #

    I've just noticed that the same thing is happening on another site of mine (http://www.nerverecordings.co.uk) but not with some others.

    The only thing linking the two sites that aren't working is the fact that WordPress is installed into a folder called /word instead of the root folder.

    Both are running completely different versions of WP, themes, plugins etc etc.

    What could this mean? Something to do with the /word?

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