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[resolved] White Screen on homepage AND wp-admin page. What to do? (7 posts)

  1. jasmina1
    Member
    Posted 3 years ago #

    I uploaded some plugins and the screen went blank. Tried to access my admin page and that, too, is blank.

    I'm new to this and my instinct is to go in through the back-end and access the databases and delete any plug-ins. Is there an easy way to search for plug-ins? I used the search term "plug-in" and "plugin" and not enough stuff came up. I'm afraid to delete anything back there in fear of making everything much, much worse.

    Thoughts?
    Jasmina
    http://www.reallifenyc.com

  2. John Hawkins
    Member
    Posted 3 years ago #

    jasmina, if you have FTP access, you can go in to the /wp-content/plugins/ folder and delete (backup first) any of the new plugins you think may be causing your issue. Then, when you try and access your site, WP will deactivate the missing plugin and you should be able to gain access to your site again. Try removing them one at a time to see if you can figure out which plugin is causing the issue.

  3. jasmina1
    Member
    Posted 3 years ago #

    Wow! I love you! You responded so quickly, vegasgeek. I'll try it!

  4. jasmina1
    Member
    Posted 3 years ago #

    What's the easiest way to do a manual back-up?
    One of my new plug-ins was supposed to be a backer-upper ;-)

  5. jasmina1
    Member
    Posted 3 years ago #

    I think I figured it out. Googled how to back up website with Filezilla and it seems to be working. Thanks again!

  6. John Hawkins
    Member
    Posted 3 years ago #

    For a one-time backup that is likely temporary, I would have just used FTP and downloaded a copy of the entire wp-content/plugins folder to my local drive. That way, once everything was back in working order you could just delete it.

  7. jasmina1
    Member
    Posted 3 years ago #

    Thanks again, VegasGeek. Apparently I had problems with PollDaddy and Digg Digg Plug-ins.

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