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[resolved] White Screen of Death.....PLEASE HELP>!!!!! (9 posts)

  1. Still_(o)-(o)_Awake
    Member
    Posted 3 years ago #

    About five days ago, I did a server to server migration using plesk cpanel. Everything went okay. Just last night, I can’t view or access the cp for the main domain http://www.121mediasolutions.com nor any subsite. All I get is the white screen. Sites have been down for 15+ hrs now, I’ve been up all night trying to figure it out - with no luck.

    I ftp into the server and can see ALL the files there, so I’m thinking that there must be some small file issue somewhere but I don’t know where to begin.

    Looking for some direction, I’ve reviewed and looked through most of the post relating to this issue, but they don’t seem to have the same problem as me.

  2. The URL above works for me and I see your WP login screen - did you get this fixed and figure out the culprit?

  3. Still_(o)-(o)_Awake
    Member
    Posted 3 years ago #

    no what I did was change the dns from the new server back to the old server. And now the old server is also giving the same white screen! I need to fix the files on the NEW server so it works properly.

    Uhhhhgghh, I really don’t know whats going on?

  4. And now the old server is also giving the same white screen!

    I'm not sure I understand. If http://www.121mediasolutions.com/ and http://www.121mediasolutions.com/wp-login.php are currently pointing to your old server, where are you seeing a white screen?

  5. p.s. when you transferred the site to your new server, did you transfer the database as well? Here's WordPress's recommended step-by-step guide to moving to a new server.

  6. Still_(o)-(o)_Awake
    Member
    Posted 3 years ago #

    I changed the dns for the the domain http://www.121mediasolutions.com so therefore it should change all the sub directory files as well to point to the old server. I was getting the white screen on the NEW server so i changed the DNS to point back to the OLD server and now BOTH are not working!!

    When I did the transfer, I did a server to server migration using plesk. I did this about 5 days ago. So everything was working properly. Then something happened last night where the domain settings in the NEW server were deleted. So I went back an added the domain in plesk and used the same old ftp configuration and nothing happened. This is where I’m at right now.

    One solution I’m thinking of is to WIPE the NEW server entirely and re-do the migration from the old to the new. But what worries me is that the OLD server is also producing the white page! I really don’t know what the problem could be!!??!!

  7. I still don't understand - what exactly is not working here?

    http://www.121mediasolutions.com/

    I can see your site fine, but you say both servers are having a problem. What exactly is the problem with the above site? I don't see any blank pages and the WP login page looks fine as well. Can you provide a link to the white page or describe better exactly where you're seeing it?

    Then something happened last night where the domain settings in the NEW server were deleted.

    Can you ask your host to roll back to a backup version to reinstate things how they were?

  8. Still_(o)-(o)_Awake
    Member
    Posted 3 years ago #

    I think the issue of why I can’t see the the site the same way you can is because of my recent dns change, that takes time to propagate throughout the internet. My real issue is that I’m experiencing the white screen on the NEW server to which I migrated the OLD server data, files, etc to. My hosting company doesn’t can’t do a roll back because I have a dedicated server with them.

  9. You may want to try a fresh, manual install of WordPress on your new server and get that working first. Then, install your theme & plug-ins. Finally, import your old site content via an XML export. You may need to reset widgets, etc., depending on your site's particularities.

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