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White Screen of Death upon Login (6 posts)

  1. EastEarlyBeakon
    Member
    Posted 3 years ago #

    Sadly I'm a greenhorn at all of the other solutions I've found.
    I work for a high school Newspaper that uses WordPress.
    Recently WordPress had an update that i attempted to back my files up with.
    I'm not 100% sure if I was able to but i haven't logged into WordPress until today.
    I've been getting the white screen of death each time it try to log in.
    I have no idea how to access WordPress through FTP.
    We have a custom theme made by a professional so it shouldn't be the problem.
    Any help to resolve this issue would be great.

  2. esmi
    Forum Moderator
    Posted 3 years ago #

    Try:
    - switching to the Twenty Ten theme by renaming your current theme's folder in wp-content/themes using FTP or whatever file management application your host provides. You may need to access /wp-login.php to get this to kick in fully.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-running the upgrade manually using /wp-admin/upgrade.php.

  3. EastEarlyBeakon
    Member
    Posted 3 years ago #

    I have no idea how to do any of those. I've been trying to access my account via phpMyAdmin but I'm not really sure how to install it.

  4. I have no idea how to access WordPress through FTP.

    This is actually going to be easier than phpMyAdmin for most people. If you're working for a High School newsletter, get one of the computer nerd kids to show you how to FTP into the server (OR if it's local hosted, ask them how to get to the website files - they're teens. They should know. I did.)

  5. EastEarlyBeakon
    Member
    Posted 3 years ago #

    Sadly I am the computer nerd.

  6. keesiemeijer
    moderator
    Posted 3 years ago #

    Do it via FTP or whatever file management application your host provides (cPanel?).

    For your theme
    Via FTP or your host's control panel, navigate to the wp-contents/themes folder (directory) and rename your current theme's folder

    For the plugins
    Via FTP or your host's control panel, navigate to the wp-contents folder (directory)
    Via FTP or your host's control panel, rename the folder "plugins" to "plugins.hold"
    Via FTP or your host's control panel, create new folder called "plugins"

    and check if you can login.

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