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WP Super Cache
White Screen of Death; Please Help Me (21 posts)

  1. clangille
    Member
    Posted 2 years ago #

    Hello, a few weeks back I installed WP Super Cache and got some warnings in the admin panel. At the time I didn't know how to properly configure the plugin so I immediately deleted/uninstalled it due to these warnings. Today, I saw a tutorial on how to properly install and configure this plugin, which I did successfully. I tested the cache and it was working great. I went to view my website http://www.seniorcareministries.org and got the white screen of death. I read in the FAQ's that this is likely a PHP error, however I am not a coder and don't know how to check my error logs. I do know how to ftp to the site and correct files though if given the code in advance. I'm really hoping someone can point me in the right direction so I can get my site back. Thanks in advance for any help you can give me.

  2. robthecomputerguy
    Member
    Posted 2 years ago #

    Well I think the easiest thing for you to do would be to deactivate the plugin, and you can do that most easily by logging in.

    Use your domain and add /wp-admin/ to the end of it to get to the login screen.

    If you can't get to log in, then you can ftp and navigate your way to the /wp-content/plugins/wp-super-cache directory and just rename that wp-super-cache to something else; it should automatically deactivate the plugin for you. You might have to log in and out to make the system update itself to realize the plugin is not there anymore.

    I'm not sure how to offer to communicate directly with someone, but you can skype me at the same name, or i'm on gchat with Rob at said domain name.

    It's kind of funny I didn't think /that/ was the white screen of death, I always thought it was "Error establishing a database connection."

    Rob

  3. clangille
    Member
    Posted 2 years ago #

    Thanks for the quick response Rob:). Not only have I deactivated it, but I have deleted the files from my database completely, including the ones written by the plugin automatically in my wp-config.php and .htaccess files, and still no dice. I'm waiting to hear back from my host to see if there are any errors in the PHP, but this is freaking me out. One minute the website is up and running and the next, a white screen. I backed-up before installing the cache plugin, so at least I have that going for me

  4. robthecomputerguy
    Member
    Posted 2 years ago #

    wp-super-cache by donncha? who is your host?

  5. clangille
    Member
    Posted 2 years ago #

    yes that one. My host is Omnis

  6. robthecomputerguy
    Member
    Posted 2 years ago #

    I sent you an email, the problem is probably a conflict with your other plugins. Can you deactivate them all - don't delete! - and see if the problem goes away?

    If deactivating them all sounds insane then answer back with just how many plugins you have also installed.

    And who's omnis, never heard of them.

  7. clangille
    Member
    Posted 2 years ago #

    I have 12 plugins. I don't mind deactivating them, but since I've already deleted the cache plugin, would that even help? Omnis is supposedly pretty well know, they were recommended to me by a developer friend of mine. I hadn't heard of them before his recommendation though. I've never had any problems with them. Thanks Rob

  8. robthecomputerguy
    Member
    Posted 2 years ago #

    I don't know you so I shouldn't joke - the fact that I haven't heard of omnis means nothing, don't take that to heart, please.

    It would appear that the problem was created by a conflict with the cache and one of your plugins, and by deactivating them all you'll confirm that at least the vanilla site works.

    Then you can reactive them step by step, ideally one at a time but if you know a certain few should be A-ok, go ahead and activate them and test from there, etc. You'll either get it all back or something will cause you a glitch and you'll have narrowed it down.

    But, don't be surprised if deactivating everything and reactivating everything does indeed work, as the conflict is resolved by deactivating that plugin and reactivating it again. the problem is... which plugin is it, we're not sure.

    Rob

  9. clangille
    Member
    Posted 2 years ago #

    Okay great..I appreciate that, I will definitely try it and no worries, I didn't take the Omnis thing to heart. I really don't know if their any good myself since I don't have anything to compare them to, but so far so good:)

  10. robthecomputerguy
    Member
    Posted 2 years ago #

    Well it could be something that requires resetting by the host - and you probably know about as much as I do there, but lets see first if your site runs without any plugins.

  11. clangille
    Member
    Posted 2 years ago #

    So i just deactivated them all, deleted all web history, cookies, and cleared the cache, went the my website and..............still the white screen of terror.

  12. robthecomputerguy
    Member
    Posted 2 years ago #

    Can you message me somewhere?

  13. clangille
    Member
    Posted 2 years ago #

    I can do Google chat

  14. clangille
    Member
    Posted 2 years ago #

    Hey Rob, I'm going to have to follow up on this tomorrow if that's okay. Can I catch you back in this forum tomorrow some time?

  15. robthecomputerguy
    Member
    Posted 2 years ago #

    One more possibly quick tip: make sure there is no blank line at the end of wp-config.php.

    Otherwise, try me after 10 tomorrow i sent an email to your gravatar email address.

  16. Donncha O Caoimh
    Member
    Plugin Author

    Posted 2 years ago #

    Check the Supercache readme. There's a section called "If all else fails" that will give you some good tips and a troubleshooting section that should help too.

    In reality it's a php error in one of these files: wp-config.php, wp-content/advanced-cache.php or wp-content/wp-cache-config.php - take a look at them, even if you think you're not a coder this is a good time to become one and make your site better!

  17. clangille
    Member
    Posted 2 years ago #

    @ Rob~ i checked the wp-config.php file and I didn't see a blank line, but maybe thats because our definitions of blank line is different though

    @Donncha~ I don't have a wp-cache-config.php or advanced-cache.php file. They were deleted when I deactivated/deleted the plugin. I've also cleared the definitions from .htaccess and took out the "define" line out of wp-config.php and still no dice. Any thoughts? Thanks

  18. robthecomputerguy
    Member
    Posted 2 years ago #

    I emailed you the readme.txt file to your gravatar email address.

  19. clangille
    Member
    Posted 2 years ago #

    Thanks Rob, I followed the directions to a tee and still nothing. What does APC mean? Here is what the developer mentions in the FAQ's...

    22. The "white screen of death" or a blank page when you visit your site is almost always caused by a PHP error but it may also be caused by APC. Disable that PHP extension if you have trouble and replace with eAccelerator or Xcache. 23. After uninstalling, your permalinks may break if you remove the WordPress mod_rewrite rules too. Regenerate those rules by visiting the Settings->Permalink page and saving that form again.
    Download Version 0.9.9.9

  20. Donncha O Caoimh
    Member
    Plugin Author

    Posted 2 years ago #

    Double and triple check the wp-config.php, probably in the root of your website. There could be a php error there.

  21. clangille
    Member
    Posted 2 years ago #

    Hi Donncha,

    I did several times and found no error(s). I checked with my host to see if the problem was on their end but they said everything was running perfect. I literally scanned every file in the database and couldn't find anything wrong. I followed your troubleshooting steps to a tee and couldn't get it right. Luckily I backed everything up and have since restored the website. I really don't understand what the problem was. I definitely want to use this plugin but I'm sort of aprehensive of re-installing it.

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