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[resolved] White screen of death (28 posts)

  1. c.deheredia
    Member
    Posted 2 years ago #

    Host: GoDaddy
    Theme: iFeaturePro by CyberChimps.com
    Website: http://www.ejecucion.com.mx

    I have read many possible answers to this WSoD problem but I am a beginner and I would really appreciate if somebody could describe step by step all the different things to try. I have read: take out plugins, take out spaces on PHP file, increasing the memory, add things to the PHP.ini file, child themes, etc.

    The only thing I have done is to delete 4 plugins I had from the wp admin page and also with FTP the only thing left in my plugin folder is the index file. But still have the problem.

    I made a backup with Filezilla of the wp-content and a backup of my databases in GoDaddy.

    If nothing works, then what?. I am thinking on doing a Theme Restore Defaults and if that doesn´t work then Re install the 3.3.3 wordpress program but before I do that please give some better idea of all this please.

    Thank you very much,
    Claudio

  2. stvwlf
    Member
    Posted 2 years ago #

    Hi

    In the wp-config.php file, try changing
    define('WP_DEBUG', false);
    to
    define('WP_DEBUG', true);

    That doesn't solve the problem. But often it starts displaying an error message on the WSoD, which gives clues to what is wrong.

    If you get an error message and need help interpreting it, post it back here. Then someone can then help you.

    Make sure you change WP_DEBUG back to false after the problem is resolved.

  3. c.deheredia
    Member
    Posted 2 years ago #

    Hi, thanks. I can see my wp-content on the Go Daddy FTP folders but I can´t find the wp-config.
    Also I copied the functions.php file in my notepad and I am deleting all the spaces between tags ><. Now I have a new functions. php file but I don´t know how to change them (I have a backup of this file).
    Thnaks

  4. stvwlf
    Member
    Posted 2 years ago #

    wp-config.php is not in the /wp-content/ folder. Sorry, I should have mentioned that. Its in the root folder of the WordPress installation.

    As far as changing the files, rename the existing functions.php file on the server to functions.old.php and upload the new functions.php

  5. c.deheredia
    Member
    Posted 2 years ago #

    Oh boy, I went through all of the wordpress folder and I can´t find the wp-config
    Sorry, in which folder is it?

  6. stvwlf
    Member
    Posted 2 years ago #

    wp-config.php is in the root folder of your WordPress installation. It has to be there because WordPress will not work without it.

  7. Or the folder beneath that one, that also works too.

  8. c.deheredia
    Member
    Posted 2 years ago #

    I found it and I edit it to true. But then since I didn´t know what to do. I just pressed enter a couple of times. Since that might cause a problem I didn´t know what to do and I just got out of the site. Now I am back and it didn´t change the debug. I changed to true. Now, I just close it and it will automatically edit it?

  9. stvwlf
    Member
    Posted 2 years ago #

    You are supposed to refresh the webpage now that debug is TRUE to see if the screen then displays an error message. There's no need to change it back to FALSE until the page starts working. You need to debug the error.

    What is WP_MEMORY_LIMIT set to in the wp-config.php file? (Its possible the line isn't in there. If not add this line before the WP_DEBUG line
    define('WP_MEMORY_LIMIT', '128M');
    )

  10. c.deheredia
    Member
    Posted 2 years ago #

    I think I didn´t edit it. I just made the changed to true and then I refreshed the page but the false is still there.

    There is not a WP_MEMORY_LIMIT.

    How do I save my changes to this file?

  11. c.deheredia
    Member
    Posted 2 years ago #

    I found the way to save it. And I added the WP_MEMORY before the DEBUG.
    What do I do now?

  12. stvwlf
    Member
    Posted 2 years ago #

    refresh the page 2 or 3 times

    if you are on windows CTRL + SHIFT + R 2 or 3 times.

    If you still see the white screen and no error message this technique is not going to resolve your issue.

    Using filezilla see if you have a file in any of your WordPress folders, starting at the top one, named error_log or a similar name. If its there it will log the PHP errors that have occurred.

  13. c.deheredia
    Member
    Posted 2 years ago #

    I did all; I uploaded the new functions.php file with no spaces between tags ><. And the DEBUG and MEMORY are there now.

    I refreshed the page several times, but no error message. In the Filezilla I could not find an error log either.

    Would I have to restore the default in my theme?

  14. stvwlf
    Member
    Posted 2 years ago #

    I suggest you temporarily switch to the twenty ten or twenty eleven theme and see if it works then. If it does its a problem with your normal theme. if it doesn't its something not related to the theme.

  15. c.deheredia
    Member
    Posted 2 years ago #

    I also change the MEMORY to the:
    define('WP_MEMORY_LIMIT', '128M');
    )
    But still the same problem.

    OK I changed to the twenty eleven and there the new post in the blog works fine.

  16. stvwlf
    Member
    Posted 2 years ago #

    Well, now you know that the problem is in your theme. Now you have to eliminate things one by one until you determine what is causing the problem.

  17. c.deheredia
    Member
    Posted 2 years ago #

    Great to know, thank you!!. How do I start to eliminate things?. Just going back step by step to all I have done?. I started to have problems writing to my new page a while ago.

  18. stvwlf
    Member
    Posted 2 years ago #

    yes, step by step to all you have done. Anything on the theme that has changed since it last worked is suspect.

    You might also want to validate some of your pages http://validator.w3.org
    HTML errors can sometimes be clues to what is wrong.

  19. c.deheredia
    Member
    Posted 2 years ago #

    I checked all pages with the validator (very useful, thank you) and they were all the same results: passed, 1 warning. But it doesn´t say what is the warning.

    I remember that in order to make my blog go up to the menu I did this:

    I created a page named Blog with nothing on it. Then I went to the menu and added to it and put it in its place. And then I just go to the post and add new post but I really don´t understand how it is supposed to go to that page automatically. Could that caused a problem?

    Also,I have now the new MEMORY line
    WP_DEBUG line
    define('WP_MEMORY_LIMIT', '128M');
    )
    But still the same problem.

    If I re install the theme will my changes get lost?

  20. stvwlf
    Member
    Posted 2 years ago #

    Hi

    None of those changes will be lost when you switch back to the regular theme. All the theme does is make the same WordPress content display in a different way in a different theme - the visual appearance and layout.

  21. c.deheredia
    Member
    Posted 2 years ago #

    Thank you, I also sent you an e-mail. The way I see it I have these choices:

    a) Restore the Defaults in the theme in the WP Admin.
    b) Re install the theme.
    c) Re install wordpress.

    I did my backup with FileZilla and the databases in GoDaddy, but I might buy the backupbuddy plugin that helps to restore things.

    I also asked for help in the Forum of CyberChimps.com

    Also, I will start eliminating what I have done, step by step and try to write a new post along the way.

  22. c.deheredia
    Member
    Posted 2 years ago #

    I don´t know what happened. I tried a new post this time with the words in
    another color not black and it was posted ok.

    Then I changed what I wrote to black and it worked all right.

    When I left the new post in a previous category it didn´t work but with a new category it did work.

    Let´s see if it stays ok for a while.

  23. stvwlf
    Member
    Posted 2 years ago #

    OK, good.

    Good idea then to change that WP_DEBUG back to false

  24. c.deheredia
    Member
    Posted 2 years ago #

    Steve, I am very grateful to you >> I wrote this in the Forum:

    "I don´t know what happened. I tried a new post this time with the words in
    another color not black and it was posted ok.

    Then I changed what I wrote to black and it worked all right.

    When I left the new post in a previous category it didn´t work but with a new category it did work.

    Let´s see if it stays ok for a while"

    I guess I will stay with this for a while, I really want to thank you so much!!!!!!!!!!!!!!

    Muchas Gracias Amigo!!
    Claudio

  25. c.deheredia
    Member
    Posted 2 years ago #

    I want to thank the 2 guys that helped me out on this one: Jan and Steve.

    This takes me back to trusting other people so much!!!!!!!!!!!!!!!!

    Gracias Amigos!!
    Claudio

  26. stvwlf
    Member
    Posted 2 years ago #

    Hi Claudio

    Thank you
    Steve

  27. c.deheredia
    Member
    Posted 2 years ago #

    Gracias Amigo!!!
    C

  28. c.deheredia
    Member
    Posted 2 years ago #

    Sorry, I am trying to close this issue.

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