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When updating ANY php file, content is deleted (2 posts)

  1. sliceoflemon
    Member
    Posted 2 years ago #

    I'm self-hosted, and when I try to edit ANY of the .php files through the admin panel, the entire contents of the file disappears. Basically, anytime I click the UPDATE button, the contents of the .php file being edited is erased. PLEASE HELP! Just talked to my Web-hosting company for two hours, and they said my best bet would be to contact you guys.

    The files I'm working with include:

    sliceoflemon.com
    sliceoflemon.com/photos
    sliceoflemon.com/love-style
    sliceoflemon.com/the-closet
    sliceoflemon.com/how-to-pray

    Thanks in advance!
    Sabrina

  2. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-related problems?

    - resetting the plugins folder by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause problems.

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