When it's broken (OFTEN), it locks me out of my site

  • digitalretouch

    (@digitalretouch)


    10 years ago

    It used to be great. But the changeover hasn’t been smooth, and it’s broken my ability to log in (and once just messed up my site in general) at least 3 times in the last 2 weeks. In order to fix it, I have to FTP to my site, rename the plugin, and then everything works. This last time, that worked, but once I tried to reactivate the plugin, it was still broken. I’m tired of it. It’s taking too much administrative time.

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  • iThemes Support

    (@ithemes-support)

    10 years ago

    Sorry to hear about your issue Digitalretouch. The last thing we want for our users is to have a bad experience with our plugins.

    Please try downloading the most recent version of the plugin and see if that fixes your issue that you were finding. Also here is a thread that might address your problem as well but if the updated does not fix your issues please fill out our iThemes Security Bug report form with as much information as possible so that we may fix the bug you’re experiencing.

    Thanks for your help and patience in this matter as we continue to strive to make our products better.

    Sincerely-R.S.

Viewing 1 replies (of 1 total)
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