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1. joasiau
   Member
   Posted 1 year ago #

   I'm having this issue with a number of clients, so maybe someone can advise me on the best solution to this situation.

   A few of my clients had their previous sites hosted on a Windows server (usually their own servers), and when they wanted me to develop a new site for them, I convinced them to move to WordPress on Hostgator hosting - they (and I) did not want to mess with setting up WordPress on Windows.

   But now, they refuse to change the domain name servers to point to Hostgator because they say - their email stop working properly ("last time we did that all emails couldn’t arrive to our server so I’ll not make this mistake anymore.")

   What one them did instead is redirected the domain to Hostgator, but now the links are not showing for the subpages - they are all just "maindomain.com" (no subdirectories, subpages, etc in the address bar).
   Can you help me find a solution to this problem???

   I'm thinking maybe a subdirectory/subdomain redirect might work, or perhaps you have a better solution???

   Perhaps I should have convinced them to install WordPress on their Windows server in the first place? Then none of this would be necessary.

   Can someone with experience give me some advice what to do???
   Thanks in advance!

2. stvwlf
   Member
   Posted 1 year ago #

   Hi

   There are ways to set up DNS so email is handled on one server and the website on another.

   You don't have to do redirecting at all. It can all be done through DNS settings on the two servers.

   Submit a ticket to HostGator support for suggestions. They are very good.

3. joasiau
   Member
   Posted 1 year ago #

   Thank you for your answer.

   I submitted the ticket to Hostgator, but it seems that they did not understand the issue (or maybe I did not explained it very well).

   I'm not an expert on this, can you point me to some resources how to do this?

   Thanks a lot.

4. stvwlf
   Member
   Posted 1 year ago #

   Try submitting the ticket to the Windows hosting company and see if they can understand.

   The theory is pretty simple. From what you said the domain's nameservers point to the Windows server, so all traffic for the domain goes there. The DNS on that server can be set to keep email traffic on the windows server and redirect all other web traffic to the HostGator server. That is how you can explain it to the Windows host.

   I'm not an expert in implementing this myself. I just know that can be done. You are much better off having the host do it because they know how to get it right.

5. joasiau
   Member
   Posted 1 year ago #

   The hosting company is in fact the client (they are hosting it in-house). I'll try to explain it to them, though (they are software development company, LOL)

   Thanks a lot.

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