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What Plugins to Build a Support Ticket System (1 post)

  1. Corbula
    Member
    Posted 2 years ago #

    I'm trying to build a website using WordPress and it really needs a support ticket system. I've tried looking around at plugins that are available but to be honest none of them have really worked.

    It doesn't really need to be complex just a simple support system. A form that creates the ticket and emails the user and the support team. A page on the website that will show the ticket details and allow support to reply or change the tickets status which will then email the user that it's been updated.

    I tried using Contact Form 7 for the support form and to automatically email the right people. I also tried Contact Form 7 to Database Extension to save the form submission to the database and then display them in a table. But that's as far as i got because there wouldn't of been a way to reply to the ticket and have that displaying in a threaded format.

    Does anyone know how this can be achieved and what plugins to use?

    Any help will be appreciated.

    Thanks

    [No bumping, thank you. If this is really urgent, you may have to consider hiring someone.]

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