Posted 2 years ago #
I am getting a new interface for automatic upgrade and for installing themes. I cannot figure out what login information it wants.
Hostname? I have tried my own site, my hosting company's site. I am at a loss.
Username? For what? My wordpress ID? My hosting login? I am not sure where the failure is, but I have run out of combinations.
Thanks...
Posted 2 years ago #
Those are informations for FTP access to your server, so hostname is something like http://ftp.example.com and username and password are for it.
Posted 2 years ago #
Does anybody have an answer for this?! I too have tried every possible combination. Is it a question for WordPress or our website host? I can log on to both my WordPress control panel and my website control panel with no problem. Why is it so difficult to do this basic function? ANY in depth answer would be appreciated instead of these cryptic simple answers.
Thanks!
It is a question for the company that hosts your web-site. This is NOT a question for WordPress.
In certain cases website control panel is the same as the 'main' FTP user/password, but many times they are different. Please talk to your host.
Your WordPress login is also different than your web-site hosting or FTP login info. Please talk to your hosting company or email them or contact them via chat.
Posted 1 year ago #
It would really help if the form that asks for this information made that clear. That is, yp use the information you use to connect to your webhost via FTP, not the information you use to log in to WordPress. Especially since admin was prefilled in as the user name and I never use that except for WordPress (havent't figured out how to change it).
Posted 1 year ago #
You should report that to trac if you think it is important.
When the auto-upgrade prompts for FTP credentials it more often than not means that it can't directly access the filesystem to alter the files it needs to. It won't normally make any difference in these cases what information you put in the boxes, instead, you need to look at the web server file permissions to see if they are writeable by the user that runs your web services (your host might be able to check this.)
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